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"The HRM field is entering smart businesses where the human,digital and high-tech dimensions seem to increasingly converge, and HRM needsto anticipate its own smart future. Technological developments andinterconnectedness with and through the Internet (often called the Internet of Things) set new challenges for the HRM function. Smartness enacted by HRMprofessionals - notions of smart industries, smart things and smartservices all put new pressures on strategic HRM. Since the 1990s,organisations have increasingly been introducing electronic Human ResourceManagement (e-HRM), with the expectation of improving the quality of HRM andincreasing its contribution to firm performance. These beliefs originate fromideas about the endless possibilities of information technologies (IT) infacilitating HR practices, and about the infinite capacity of HRM to adopt IT.This book focuses on the progression from e-HRM to digital HRM towards smart HRM. It also raises several important questions that businessesand scholars are confronted with: What kind of smart solution can and will HRM offer to meet the expectations of thelatest business developments? Can HRM become smart and combinedigitisation, automation and a network approach? How do businesses futureprooftheir HRM in the smart era? What competences do employees need to ensurebusinesses flourish in smart industries? With rapid technological developments and ever-greater automation andinformation available, the HRM function needs to focus on non-routine andcomplex, evidence-based and science-inspired, and creative and value-addedprofessionally demanding tasks. "

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Abstrak

Studi ini fokus pada dampak eWOM (elektronik dari mulut ke mulut) pada kedatangan wisatawan di 5 negara ASEAN, yang terdiri dari Indonesia, Malaysia, Thailand, Singapura, dan Vietnam. eWOM atau elektronik dari mulut ke mulut adalah persepsi kolektif orang sebagai akibat dari pengaruh orang lain di internet. Untuk mendapatkan hasilnya, ulasan tentang tempat-tempat wisata ASEAN 5 dari 34 negara dan 1 wilayah diambil dari Tripadvisor. Data yang diekstraksi kemudian dianalisis menggunakan metode analisis sentimen, di mana skor berkisar dari -1 (persepsi negatif) hingga +1 (persepsi positif). Dalam hal skor persepsi rata-rata, Singapura memimpin dengan +0,64366337, diikuti oleh Malaysia, Indonesia, Thailand, dan Vietnam. Menggunakan model gravitasi yang dimodifikasi dengan kedatangan wisatawan sebagai variabel dependen dan estimasi FGLS, ditunjukkan bahwa eWOM memiliki dampak signifikan terhadap kedatangan wisatawan. Selain itu, hasilnya juga menunjukkan ada hubungan yang saling melengkapi (komplementer) antara persepsi masing-masing negara ASEAN 5 dan persepsi rata-rata negara tetangganya. Penelitian ini menunjukkan pentingnya data tidak terstruktur dari internet untuk memecahkan masalah kehidupan nyata dan pemasaran digital dalam hal pariwisata untuk kasus pariwisata di ASEAN 5.

 

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Abstract

This study focus on the impact of eWOM (electronic word-of-mouth) on tourist arrival in ASEAN 5 countries, which consist of Indonesia, Malaysia, Thailand, Singapore, and Vietnam. eWOM or electronic word-of-mouth is a collective perception of people as a result of the influence of other people’s on the internet. To obtain the result, reviews of ASEAN 5’s tourist attractions from 34 countries and 1 region are scraped from Tripadvisor. The extracted data then analyzed using the sentiment analysis method, where the score range from -1 (negative perception) to +1 (positive perception). In terms of average perception score, Singapore led with +0,64366337, followed by Malaysia, Indonesia, Thailand, and Vietnam. Using a modified gravity model with tourist arrival as a dependent variable and FGLS estimation, it is shown that eWOM has a significant impact on tourist arrival. Additionally, the result also shows there is a complementary relationship between the perception of each ASEAN 5 countries and the average perception of its neighboring country. This research suggests the importance of unstructured data from the internet to solve real-life problems and digital marketing in terms of tourism for the case of tourism in ASEAN 5.

 

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"The library in China has been transformed by rapid socioeconomic development, and the proliferation of the Internet. The issues faced by Chinese libraries andlibrarians are those faced by library practitioners more globally, however, China also has its own unique set of issues in the digital era, including developmental imbalance between East and West, urban and rural areas, and availability of skilled practitioners. Chinese Librarianship in the digital era is the first book on Chinese libraries responding to these issues, and more.The first part of the book places discussion in historical context, before moving on to the digital environment of the Chinese library. The book then considers the issue of digital copyright in China, and debates the core values of the Chinese library. The next three chapters cover public and academic libraries, and library consortia. Finally, the book gives a view of the future prospects for libraries in China."