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"Librarians are key players in bringing communities together. With the help of the Internet, they are in a position to revolutionize the way users access information and come together as a result. Indeed, libraries can function as both hubs to circulate local, national, and global information and as networks of local agencies, nonprofits, community activities, resources, events, and contacts."

"Libraries are in the thick of legal issues as new technologies add layers of complexity to everyday work in the library. How do you know what's legal? What can you do to identify and address issues before they turn into bona fide legal matters? Where do you turn for help?"

"Charles McClure and Paul T. Jaeger speak to the ways in which the Internet has had more impact on public libraries than any other technology since the creation of the book. The issues presented are vital to library service, planning, evaluation, research and educationand most significantly how effectively libraries service the general public."

"Inside, Outside, and Online provides practical advice and inspiration for building community with your library. Based on a scan of the community and technology environments that libraries operate within, related literature, and the practical experiences of hundreds of library staff actively building communities through their work, the book provides much-needed insights into the essential elements of community building through* Identifying user needs and designing services to meet those needs* Engaging communities with service selection, creation, and iteration* Utilizing practical new technologiesWhatever your role, and whatever size or type of library, the principles outlined here can support anyone working to build a strong community of engaged, interested, and satisfied library users."

"Ever-expanding technologies are raising the bar, as customers increasingly expect fast, sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service available through technology, the authors show how automating traditional library services can decrease staff workloads while improving speed and access for customers. Real-life lessons and visual examples from libraries who have implemented these systems provide a customizable model for your library to achieve the same goals, from offering virtual library cards, to program registration for your patrons online."

"During World War II when the future of democracy was uncertain, Franklin D. Roosevelt described libraries as "the great symbols of the freedom of the mind," "essential to the functioning of a democratic society." Kranich begins this new collection of essays with Roosevelt's sentiment in mind. From Librarian of Congress, James Billington, to founding director of the Center for the Book, John Cole, the leading-edge information specialists of the day share their insights on the role libraries play in advancing democracy."