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"In an increasingly diverse workplace, it's more important and challenging than ever to communicate well. We must build bridges that cross our differences to connect our similarities. The Art of Connecting reveals five core principles and presents corresponding, specific strategies for overcoming communications barriers and connecting effectively with anyone, regardless of professional, generational, ethnic, cultural, or other differences."

"The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but power ful techniques readers can use to really get through to people--whether they're coworkers, friends, strangers, or enemies. Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends."

"Summary:This book should be of interest to courses in intercultural communication, cross-cultural communication and communication and culture."

"Everyone wants to be charming - but most people don't realize just how dramatically charm can improve both their social lives and business relationships. In "The Power of Charm", personal success expert, Brian Tracy gives readers the tools they need to become more captivating and persuasive in any situation. From mastering body language to energising negotiation skills - and everything in between - this powerful book shows how anyone can become more charming, and make their greatest dreams come true. This is an extremely accessible and affordable new book by Tracy on a personal success topic he has never written on before. Brian's most popular success books, such as "Focal Point and Goals", focus on a single simple skill or behaviour. In fact, "Eat that Frog" is his top seller, and it - like "The Power of Charm" - is a short, affordable little book...and it has sold, and sold!"