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"Contents :- Preface - Chapter 1: Building and managing an effective indigenous workforce - Chapter 2: Evaluating a global sales training program - Chapter 3: A learning intervention for work engagement - Chapter 4: Success through managers program ROI study - Chapter 5: Measuring the impact of conflict management skills training - Chapter 6: Technical training case study - Chapter 7: The ROI in using colleagues as coaches - Chapter 8: Lean concepts in healthcare: a return on investment study - Chapter 9: Store operations development workshop - Chapter 10: Measuring the ROI in business performance management - Chapter 11: Developing the ROI of an online English-as-a-second-language program - Chapter 12: Consultative sales program in a telecommunications company - Chapter 13: Determining impact and ROI for knowledge management - Chapter 14: Winning every walk-in - Chapter 15: Measuring ROI in a sales force coaching program - About the editors - About the ROI Institute "

"Explains the complexities of return on investment (ROI) and details the benefits of ROI assessment.ROI at Work features examples of ROI application in the government sector along with a variety of other industries, including telecommunications, financial services, technology, and automotive. Analyze real-world case studies and use ROI principles to ensure your programs contribute to the strategic goals of your organization."

"Measuring ROI in the Public Sector shows how public sector organizations are using ROI evaluation as a way to meet their unique performance challenges. Featured case studies focus on a range of organizationsfrom small local governments, to state governments, to major cities, and to national and federal programs."

"Provides an approach for objectively measuring success in coaching, allowing you to develop effective and efficient coaching programmes and to demonstrate the return on investment of these programmes."

"This volume brings together some of the world's leading scholars of market categorization. Together, their contributions depict categorization as both a cognitive and a social process, tightly connected to actors involved, their specific acts, the entity being categorized, and the context and timing which inform these activities. "

"With recent changes in social and political landscapes around the world the focus of preventive counter-terrorism has shifted in many places from government to civil society.The contributors analyze the different approaches of Civil Society Organizations in preventing and countering violent extremism in various countries in South and Southeast Asia. The cases examined include, Malaysia, Indonesia, Myanmar, Sri Lanka and Bangladesh. The key emphasis is on understanding the context within which each example was initiated, and the factors that determined their relative success or failure. The evidence from these cases suggests that much can be achieved through empowering communities to engage in aiding both the indoctrinated and those who pose the greatest risk of radicalization.A valuable contribution to the literature on preventing and countering violent extremism."