Hasil Pencarian  ::  Simpan CSV :: Kembali

"Contents :- Table of contents by author - Acronym guide - Business, marketing, and economic issues - Technologies and architecture alternatives - Customer care and quality of service - Network management and OSS issues - Standards and regulatory issues "

"Contents :- Acronym Guide - Enhanced Services for Small Business:The Opportunity for Integrated Communications Providers - The Next-Generation Network - An Introduction to IP Telephony - Integrated Voice and Data over T1 - IP Telephony:The TCO Value Proposition - The Evolution of VoIP Networks:Marketing and Technical Drivers - Voice-Enabled E-Business:Unlocking E-Business Opportunities - Canadian Unified-Messaging Marketing Perspective - The MTU Connection - Intelligent Network Marketing Trends - One Network Service Provider is View of Transitioning Services to a Combined Wireline-Wireless Network - Strategies for Accelerating Carrier-Packet Profits - Marketing IN Business Services - Paycheck: Brought to You by Your Customers - Marketing and Future Goals of IN Messaging Services - Leveraging Messaging for Increased Profitability - Outsourcing Enhanced Services:The Dilemma Facing Communications Service Providers - Value and Business Effects of the Internet on IP Telephony - Beyond Dial Tone: Opportunities for Value in IP Telephony - Fine-Tuning Voice-over-Packet Services - An Overview of Circuit, Packet,and SS7/C7 Networks - Transporting Voice over IP:The Issues of Quality, Echo, and Latency - The Utilization of Mobile IN Technology for Deployment of Value-Added Services - Distributed Data Retrieval Architecture for Messaging Spoken-Name Confirmation - Deploying a Dynamic VoIP Firewall with IP?Telephony Applications - Securing VoIP Networks with Specific Techniques,Comprehensive Policies,and VoIP?Capable Firewalls - Realizing Packet-Based Multiservice Networks:Elements for Achieving Predictable Service Levels in IP Networks - Unified Messaging Applications - Value-Added Services:The Key to Differentiation in Next-Generation Networks - Unified Messaging Achieving the Promise of Convergence - The Voice Web - Rich Instant Messaging - Intelligent Network Messaging - Putting the Service Back into Service Providers - Implementing an Active User Interface:Leveraging Next-Generation Communications Services through the User Interface - Service on Voice Portals - New Features Using Service Node - Privacy Manager - VPN Customized Announcements and Intelligent Network Prepaid - IP Telephony in the Call Center:Two Worlds Converging - Cable-Based Telephony Service:A Strong and Viable Opportunity - Next-Generation Services and Strategies - IP Telephony Services in the New Public Network - Achieving Carrier-Class Quality of Service and Reliability:Policy-Based Networking - Internet Telephony:A Regulatory Update and Forecast - Internet Telephony and the(Un)regulation of the Internet - SIP and Other IETF Standards Update "

"Contents :- Table of Contents by Author - International Engineering Consortium - Consortium Affiliated Universities - Part I: Management Issues - The Boundaryless Organization - Issues in Legacy Integration Methodologies for Network Management - Developing Successful Network Management Systems - Anticipating OAM&P Issues When Introducing Network Elements - Operations Support: The Next Generation - Integrated Network Management: A Technology View - Industry Implementation of Best Practices - National Network Management Capabilities: A Marketplace Advantage - OSS Interconnection: Burden or Breakthrough? - Surfing on the Tidal Wave of Change: Going Fast and Having Fun - Innovations in Common Channel Signaling Network Management - Achieving Interoperability that Will Enable High-Quality, Cost-Effective Network Management - Data Mining and Decision Support - Becoming a lean Service Provider - Part II: Testing - Network Reliability Issues & Solutions: An Update - Monitoring an Intelligent Network - Next-Generation Copper Testing - Implementation of Network Testing - Part III: Customer Service Issues - Operator Services for One-Stop Shopping - Customer Care from an Operations Perspective - What Do Users Really Want? - Customer Service Management for Competitive Advantage - Customer Network Management - Imperatives in Customer Care from a Service (Operations) Perspective - Part IV: Local Number Portability - Local Number Portability: The Call Must Go Through - Local Number Portability Conies to Chicago - Local Number Portability: Complex Simplicity - Operational Support Systems After Telecom Reform - TMN Basics - The Architecture and Evolution of Telecom Operations - Future Telecommunications Powering Issues and Solutions - Potholes in Building the TMN Road - The Outsourcing Decision - Infrastructure for DS1 Solutions - Designing for the Optimum Array of Services and Content When You Don't Know What That Is - ADSL & DSL Access Multiplexers: A Managed Technology for Broadband Access - Innovations in Common Channel Signaling - Rapid Service Delivery and Flow Through Service Activation - Implementing THIN: A BellSouth Perspective - The Operations Challenges of Unbundling - Migrating to ATM Wide Area Networks - Outsourcing: A Contractor's Perspective - Two-Way Cable Television System Characterization - Reliable Multiprocessor Platforms - Overt he-Air Service Provisioning - looking for Trouble: Planning for the Unexpected in Speech-Recognition Services - ATM Networks: From Concept to Reality - Acronym Guide "

"Contents :- Table of contents by author - Network security - Wireless security - Service-provider and enterprise business issues - Authentication and encryption - Regulation, standards, and protocols - Acronym guide "

"Contents :- Table of Contents by Author - Acronym Guide - Making DSL Profitable: A Financial Analysis - Wholesale versus Retail: A Comparison of CLEC-DSL Business Models - International Telecom Market Opportunities and Trends - Using a Strong Brand through Retail and E-Commerce to Expand the DSL Market - The ISP Experience in Today's DSL Marketplace - Wholesale versus Retail Model for CLECs - VoDSL: Challenges in the Partnership Model - Automating Loop Management - Mass-Market Solutions for DSL Deployment - Driven Deployment in the New Millennium - ADSL Welcome to the Suburbs! - Enabling Effective DSL Deployment - The Building Blocks of Broadband - Managing for Explosive Digital Subscriber Line Growth - Delivery of ADSL Services in DLC Environments - The Future of Digital Subscriber Line - Lessons learned in Deploying Voice over DSL - DSL Mass Deployment: What You Don't Know Can Hurt You - Deployment Challenges and Solutions - loop-Management Processes for Efficient Customer Activation - DSL Deployment: The ISP Perspective - The Future Broadband Home - Challenges of the Digital loop Carrier - Practical Issues of Delivering Services inside the Customer Premises - Provisioning Broadband Services over DSL - Automated, End-to-End DSL Provisioning: From Loop Qualification to the Backhaul Network - DSL's Effect on ILEC Network Architecture - Connecting to the Network - DSL: A Last-Mile Technology - Access Issues in the Local Loop - Internet via Satellite - Integrated Software-on-Silicon Solutions for Next-Generation DSL CPE - Digital Subscriber Line Fault Localization - i-SLAM: The Next-Generation, IP-Aware, IP-Smart, Intelligent DSLAM - Fiber-to-the-Home Market Trial - Traffic Aggregation and Multiple Application Selection - Residential Broadband: The Move from How It Gets There to What Gets There - Plug-and-Play DSL - Internet Age: Going from Plug and Pray to Plug and Play - Residential Gateways: New Applications for High-Speed Premises Networking - Getting to Plug-and-Play DSL�An SBC Perspective - SelectPlay: Software over Broadband on Demand - Moving toward Plug-and-Play DSL - Always-On DSL Requires Always-On Provisioning - G.shdsl and ETSI SDSL Multirate Symmetric DSLs - HDSL2 Standards Compliance and Interoperability - DSL Spectrum Management - The Interoperability Problem "

"Contents :- Table of Contents by Author - ACRONYM GUIDE - Foreword - Beyond Dial Tone: Opportunities for Value in IP Telephony - The Myths and Facts about Voice over IP - Using ROI Models to Predict the Costs of Installing IP Telephony - Internetworking - Deploying IP Telephony: Business Projections - Video, Fax, and Hybrid Services over I]P: The Telecom Revolution - IP-Telephony Convergence - Creating Carrier-Grade Internet Telephony - IP Telephony: Opportunity or Threat? - IP Telephony: Today, Tomorrow, Ever? - IP over Copper: Revenue Potential of Dial-up Modem Speed Guarantees - The Future of the Internet - Elements of Success in Internet Telephony - IP-Telephony Economics and Carrier Network Evolution - Embedded Architecture and the Future of IP Technology - The Architectural Impact of IP Telephony on Packet-Network Infrastructures - Designing VoIP and FolP Solutions Networks with the Nuvo200 IP/SSP - Fundamentals of IP Telephony - Comparison of IP-over-SONET and IP-over-ATM Technologies - The Convergence of OSSs and IP for New-World Services - Issues Involved in the Transition to IP Network Technology - IP/IN Integration - IP Internetworking Transport - The Future of the Internet: Scaling Internet Infrastructure for Content Delivery - Real-World Internet IP-Telephony Architectures - OSS for Real-Time Networked Services: Making it Happen - The First On-Line Interactive Television Network - The Platform Approach to IP Services - Offering Internet Services Is Critical to Your Future - Voice on the Internet: A Reality - The Emergence of Enterprise IP Networks: The New Generation of Business Networks - An Applications Approach to Network Convergence - IP Telephony: Paving the Way for Enhanced Services - Voice over Packet - Fax over IP - Video, Fax, and Other Hybrid Services on an IP Foundation - Switched Broadband IP Service - The Challenges of Managing IP-Telephony Services - Internet Consumer Customer Care System Solutions - Integration and Impact on Circuit-Switched Carrier Networks - IP Everywhere over Copper: Customer Demand and Technical Savvy - The Regulatory Future of Internet Telephony - Achieving Quality of Service for IP Telephony "

"Contents : - Acronym Guide - Business Case for Evolution to Next-Generation Networks - Service Creation:Who Is in Control? - Internet Business Models for Next-Generation Voice Services - The Next-Generation Service Provider:Building the New Public Network - Profitability in Intelligent Network Services - Telecommunications Hosting Opportunities - Gaining Market-Share with Service Flexibility - The Future of Communications - How to Expand Intelligent Networks to Next-Generation Service - Firewalling and Caching in a Signaling Environment - The Evolution of Softswitch Architecture - End-to-End Architecture for Next-Generation IP Networks - Profitable IN:An Oxymoron? - Services at the Edge - A Multiservice Applications Platform - I Robot:IP Switching and Softswitches - Promising Applications,Perplexing Strategies:Competing Application Server Architectures for the New Network - Network Requirements for Voice over Packet - Native Ethernet Metropolitan-Area Networks - An API Based Architecture Enabling Integrated Services - Switching the Switches:The Circuit Switch Is ON...to Packet - Internet Offload:Exploring Outsourcing Call Control as an Alternative to Self-Deployment - Convergent SS7 Signaling for Seamless Service Deployment - The SCP as a Bridge from TDM to VoIP - MGCP and MEGACO:Where Is the Industry Today? - IP Architecture in the Network Core - Managing Feature Interaction in an NGN Environment - Internet-Based Multimedia Schemes Help Remote Automation and Control Applications - Exploring Next-Generation Converged Service-Creation and Execution Environment Architecture - Security Risk Management:Challenges for Today and Tomorrow - It is Time for Customer-Based Not Component-Based SLAs! - Multivendor OSSs:The Challenge Is Speed - Service Integration:Marrying SLAs to Service-Provider Business Applications - IPDR.org Overview - The Magic behind Making IP VPNs a Reality:IP Network and Service Management - Service-Provider Environment and IP Service Assurance - Building a Scalable Security Zone - Standards Progress and Industry Efforts Status - QoS Metrics for SLA Management - IP Communications - The New Public Network and New Opportunities for Service Providers - Evolution of Carrier Backbone Data-Network Requirements - Subscriber-Sensitive Convergence Services - Location-Based Services:The Convergence Revolution and the Power of Where - The Power of Personal Preference in a Location-Based World - Three Key Areas for New Mobile Intelligent Network Services:Location, Location, Location - Enhanced Services for GSM, TDMA,CDMA, and 3G Networks - Unified Messaging - What Third-Party Developers Want - Deployment in a Third-Party Environment - Enhanced Mobile Services from a Start-Up Perspective - The Future Direction of Mobile IN Services - Telco versus IP Service Creation and the Role of Softswitch - WIN Yesterday and Today - Next-Generation Services:A Service Developer is Perspective - Integrating Enhanced Voice Collaboration Services in a Converged Network "

"Contents :- Table of Contents by Author - International Engineering Consortium - Consortium Affiliated Universities - Part I: IN Basics - Fundamentals of IN and IN Capabilities - Part II: Business Issues and Case Studies - The Business Case for Intelligent Network Platform Investments: Service- Specific Challenges - Delivering High-Value Services to Make a Buck and Save a Buck - Small-Business and Residential Opportunities for IN-Based Services - Intelligent Network Capabilities: Challenges for the Exchange Carrier - A View of Advanced Intelligent Network Wholesaling - Modeling AIN: A User's Perspective - Intelligent Networks: Competitive Advantage - Value-Added Wholesale IN Services: Dipping for Dollars - Mass-Marketing of AIN Services - An AIN Success Story - Part III: IN Architectures and Operations - Optimizing Service Control Point Architectures to Achieve High Throughput with Minimum Response Time - Deployment of TINA Technology on a Pan-European ATM Network - AIN Billing Issues Update - Intelligent networks and TINA Migration and Interworking Issues - Commonality of AIN Across Network Elements - Intelligent Internet: Value-Added Services by Interworking Between Network Technologies - Network Signaling for the Next Generation of IN Platforms - Security Concerns for IN Architectures and Services - AIN Usage Measurements for Billing - The Marriage of Two Challenges: Technical Considerations of Open AIN - A New Paradigm for Network Intelligence: From Bundled to Open and Programmable Systems - Intelligent Peripheral Realization - The Elements and Description of a Number Portability Administration Center Service Management System (NPAC SMS) - Intelligent Peripherals and Service Nodes: Distributed Intelligence for Seamless Service - ATM Network Intelligence at the User's Fingertips - Internet Access to the Intelligent Network - Object-Oriented Realization of a Broadband Intelligent Network Architecture - Enhancing Enterprise Voice Networks with Intelligent Network Technology - Part IV: Interoperability and Local Number Portability Issues - Regulatory and Public Policy Issues Driving Number Portability Deployment - Interoperability: Spanning the Chasm - Local Number Portability: Operations Impact and Architecture - Interoperability and Ubiquity: Why Can't We All Just Get Along? - Wireless Local Number Portability - Unbundling the Network: A Vendor's Perspective - An Interexchange Carrier Perspective on LNP - Portability Outside of the Rate Center (PORC) - Local Number Portability: A Canadian Regulatory Perspective - Local Number Portability: A Service Bureau Approach - Part V: Standards - Current Status of National and International IN Standards and TINA-C - The TIA Wireless Intelligent Network Standards: Drivers, Status, and Synergies - ITU-T IN Standards International Perspective and Standards Convergence - Part VI: Service Development, Applications, and Management - Integrated Wireless and Wireline Services - Java and Its Use on the Motorola Service Node Platform - Third-Party Programming: A New Outlet for Service Creation - Troubleshooting Intelligent Wireline/Wireless Networks - Mobility in an Intelligent Network: How noes Donna Get What She Wants? - Service Management: Overall Context, Business Drivers, and Challenges - AIN Mass-Market Services: Provisioning and Maintenance Issues - Acronym Guide "

"Dewasa ini tingkat persaingan dalam industri pelayanan semakin ketat sehingga hanya perusahaan yang mengutamakan kualitas akan jasa yang dihasilkanlah yang akan mampu bertahan dan memenangkan persaingan. Seiring dengan meningkatnya persaingan, pelanggan pun menjadi Iebih kritis untuk menuntut kualitas pelayanan yang Iebih baik. Tuntutan ini harus diantisipasi PT. Telkom dalam usaha mempertahankan dan meningkatkan kualitas pelayanan yang mereka berikan. Quality Function Deployment (QFD) merupakan suatu metode yang dapat digunakan untuk merencanakan dan mengembangkan jasa yang dihasilkan serta memastikan bahwa jasa tersebut dapat memenuhi atau melebihi keinginan pelanggan adalah salah satu metode yang cocok untuk meningkatkan kualitas pelayanan PT. Telkom.Langkah awal dalam menggunakan metode QFD ini adalah dengan mengumpulkan informasi dari pelanggan terhadap serangkaian atribut yang dlberikan PT. Telkom dan kompetitornya melalui penyebaran kuesioner dimana sebelum kuesioner utama disebarkan kepada pelanggan dilakukan penyebaran pilot sampel terlebih dahulu. Kemudian kuesioner yang telah disebarkan tersebut diolah untuk mendapatkan nilai tingkat kepentingan, nilai tingkat kepuasan dan bobot kelnginan pelanggan. Langkah selanjutnya adalah mengumpulkan informasi teknis berupa rencana kegiatan yang akan dilakukan untuk meningkatkan kepuasan pelanggan serta target dan tiap informasi teknis tersebut. Hasil pengolahan kuesioner dan informasi teknis yang telah diperoleh selanjutnya akan dijadikan masukan untuk membuat matriks House of Quality (HOQ) Kemudian dilakukan analisa terhadap matriks HOQ untuk menentukan prioritas pengembangan dan pelaksanaan dari atribut jasa layanan sambungan telepon serta rencana kegiatan yang akan dilakukannya.Analisa HOQ menghasilkan enam atribut jasa layanan sambungan telepon yang penting untuk diprioritaskan pengembangannya dan menghasilkan 10 rencana kegiatan yang berhubungan dengan enam atribut yang dipentingkan yang perlu diprioritaskan pelaksanaannya untuk meningkatkan kepuasan pelanggan."

"Contents : - Table of Contents by Author - International Engineering Consortium - Consortium Affiliated Universities - Introduction: Local Loop: A New Landscape - Part I: The Competitive Environment and Markets - Transition to the New Local Loop: Required Capabilities - Local Loop Access and Interconnection: Can CLECs Survive in the Local Market? - Winning Strategies for Local Exchange Services - Opportunities and Challenges in Broadband and Multimedia for the Local Loop - Local Number Portability: Can the Incumbents Afford It? - New Services and Revenue Opportunities in the Local Loop - Performance Standards Key to Interconnection - Winning Strategies for Growing and Sustaining Revenues in the Era of Convergence - Electronic Commerce Market Demand Versus the Potential of Loop Access Technologies - Economical Fiber-in-the-Loop - Part II: Regulatory Progress - State Progress and Problems in Interconnecting the Local Loop - Leveling the Local Playing Field: Telecommunications Reform Comes to Main Street - The Telecommunications Act of 1996: Implementation and Implications - Telecommunications Competition and Universal Service: The Essential Tradeoffs That Must Be Made - Part III: Technologies, Operations, Services, and Applications - Network Routing Scalability in ADSL Systems - Fiber Access Architectures for Broadband Services A Review of the Available Technologies - Direct Satellite Service Access Tutorial - The Best Defense Is a Good Offense - ADSL: Opportunities Along the Information CopperHighway- Clean Architectures as a Key to Flexible Growth - Time Warner: Orlando, Florida and Rochester, New York - Lessons Learned from the Deployment of Telephony Over HFC: A Case Study - Network Architecture: Which Way To Go? - Using TMN for Service Management in the Local Loop - Optimizing the Infrastructure: Past, Present, and Future - End-To-End Connectivity: The Foundation of Broadband Networks - High-Bandwidth Services Over Copper Plant - Data Services in the Local Loop - Residential Broadband Data - From POTS to Interactive Multimedia Services - Winning the Battle for Data Services in the Local Loop - Digital Video: Ready For Prime Time - Broadband Local Access Architectures - Fiber Antics: Practical Lessons in Building a Municipal Fiber-Optic Network - Early Broadband Deployment in an Electric Utility - SNMP Management for ADSL - Rejuvenated ADSL Scores High - The Role of Object-Oriented Database Technology Within Telecommunications - The Full-Service Network from a Low-Density Perspective - Business and Customer Operations: Object-Oriented Billing - Part IV: Customer Considerations and Marketing - Promotions Issues in the Competitive Local Exchange Network - Understanding End-User Selection of Information and Entertainment Channels - Data Warehousing for Marketing and Customer Care - Customer-Contact Systems: The New Competitive Battleground - Changes in Household Purchases of Telecommunications Services and the Need for Branding and Bundling - Part V: Wireless in the Loop - A Wireless Local Loop Business Case - Wireless Access - Wireless Technologies in the Local Loop: The Case for PACS - Terrestrial Wireless Access Systems for the Local Loop - Wireless Broadband Future: Utilizing 38 GHz - Radio Local Loop Based on DECT: Enhancements to Increase Capacity - Low-Tier Wireless Local Loop Radio Systems Part 1: Introduction - Low-Tier Wireless Local Loop Radio Systems Part 2: Comparison of Systems - Acronym Guide - Index "