Hasil Pencarian  ::  Simpan CSV :: Kembali

"This research analyzes the customer's perception towards the application of e-banking service system applied by Bank Mandiri, starting from the end of the year 2005. The respondents of this research are Bank Mandiri Costumers living in Jakarta. This research used quantitative approach.

The result shows that the majority of the respondents generally gave a positive response towards the indicators used in this research. Even so, some indicators, such as responsiveness, promotion, product variety, and information intake for the customers, are still not seen in particular by the respondents. This means the majority of bank customers in Jakarta think that the quality of Bank Mandiri?s e-banking system and products are good, even though there may be some weaknesses in some fields. As a whole, there is a different perception of the customers toward what they want and what they get."

"Penerapan layanan perbankan elektronik (e-banking) yang berkualitas merupakan salah satu kunci keberhasilan perusahaan perbankan untuk menghimpun dana dari nasabah dewasa ini. Penerapan sistem layanan e-banking memberikan berbagai keuntungan bagi perusahaan yaitu efisiensi biaya dan waktu, serta mampu menciptakan diferensiasi dan sanggup membidik segmen pasar dengan biaya yang murah. Persaingan yang ketat di bisnis perbankan, mengakibatkan masing-masing bank berupaya memberikan layanan jasa yang optimal kepada para nasabahnya. Salah satu upaya adalah dengan meningkatkan layanan e-banking, karena saat ini yang dituntut adalah adu cepat untuk merespons langkah yang dilakukan oleh para pesaing. Apalagi bagi industri perbankan yang selalu mengedepankan kualitas pelayanan jasa sebagai daya tarik bagi para konsumen.Tidaklah mengherankan pada akhir tahun 2005, Bank Mandiri kemudian meluncurkan layanan e-banking 24 jam yang meliputi ATM Mandiri, SMS Banking. Internet Banking dan Call Mandiri. Tentu saja layanan 24 jam ini didukung oleh sistem teknologi informasi yang canggih, terutama dalam hal keamanan bertransaksi bagi nasabah. Di satu sisi terjadi peningkatan kualitas dan keterjangkauan yang lebih luas bagi nasabah untuk memperoleh pelayanan perbankan. Sementara di sisi lain pihak bank harus marnpu meraih kepercayaan (trust) dari nasabah terhadap keamanan sistem e-banking dari bank yang bersangkutan.Penelitian ini membahas tentang bagaimana persepsi nasabah terhadap penerapan sistem layanan e-banking yang diterapkan oleh Bank Mandiri terhitung mulai akhir tahun 2005. Sebagai landasan teori digunkan teoni tentang persepsi dari David Aaker dan John G. Myer, serta teori persepsi dari Nugroho Setiadi. Selain itu juga digunakan teori tentang manajemen jasa dari Christopher Lovelock dan Lauren K. Wright, serta teori dari Valerie Zeithaml. Adapun subyek dalam penelitian ini adalah para nasabah Bank Mandiri yang berdomisili di wilayah Jakarta. Penelitian ini menggunakan metode survei dengan menyebarkan kuesioner kepada 100 orang responden di Jakarta. Selain itu untuk mendukung analisis data primer, digunakan juga data sekunder atau studi kepustakaan dari berbagai referensi ilmiah yang relevan dengan topik penelitian ini.Dalam pengolahan data dipergunakan software statitistik SPSS 14.00, untuk memperoleh garnbaran mengenai persepsi nasabah terhadap penerapan sistem layanan e-banking Bank Mandiri di wilayah Jakarta. Secara umum mayoritas responden memberikan tanggapan positif terhadap berbagai indikator yang digunakan dalam penelitian ini. Meskipun demikian untuk beberapa indikator seperti daya tanggap, promosi, varian produk, penerimaan informasi oleh nasabah, masih dinilai biasa oleh para responden. lni berarti mayoritas nasabah di Jakarta, menilai bahwa kualitas layanan dan produk dari sistem e-banking Bank Mandiri sudah baik, meskipun ada kekurangan di beberapa aspek. Adanya perbedaan persepsi tentang kesenjangan kualitas jasa tersebut, disebabkan karena adanya perbedaan penilaian oleh nasabah secara keseluruhan terhadap apa yang diharapkan dibandingkan dengan apa yang diterima.

---

Lately, the application of an electronic banking service (e-banking) with high quality is one of the key to success for a banking company to gather funds from their customers. The application of e-banking service system provides many benefits for the company such as, budget and time efficiency, ability to create differentiation and capable to bid market segments with low cost. The intense competition in banking business forces each bank to strive optimal services for their customers. One way is to increase the e-banking service and products, because the demand nowadays is to compete the quickness in responding the competitors steps. Especially for banking industries that always puts a head high quality services as an attraction for the customers.

It is no wonder that at the end of year 2005. Bank Mandiri launched a 24 hours e-banking services that covers ATM Mandiri, SMS Banking, Internet Banking and Call Mandiri. Of course the 24 hours servicc is supported by sophisticated information technology system, especially for the transaction security for the customers. On one side, there is an increasing in quality and an extent in the reach, for the customers to get banking service. Then on other side, the bank must be able to achieve the customer's trust in e-banking system security,

This research elaborates about the customer's perception towards the application of e-banking service system that is implicated by Bank Mandiri starting form the end of the year 2005_ This research uses perception theory from David A. Aaker and Joh G. Myer, also the perception theory by Nugroho Setiadi as the base theory. Aside form those theories, this research also uses the service management theory from Christoper Lovelock and Lauren K. Wright, also theory from Valerie Zeithaml. The subject of this research is the customer's of Bank Mandiri domicile in Jakarta. This research uses a survey method by handing out questionnaire to 100 respondents in Jakarta. Also to support the primary data analyze, literature studies from many science referential that are relevant with the research's topic are used.

In the data tabulation, A SPSS 14.00 statistic software is used to get a description of customer's perception about e-banking service system by Bank Mandiri in Jakarta. Generally, the majority of the respondents give positive response towards the indicators used in this research. Even so, for some indicators such as responsiveness, promotion, product variety, information intake for the customers are still seen unspecialized by the respondents. This means the majority of bank customers in Jakarta think that the quality of Bank Mandiri's e-banking system and products are good, even though there may be some lack ness in some fields. The different perception opinion of the customer as a whole towards their wants compared with what they get."

"Abstract. The aim of the research is to study the perception of the operational employees toward the resultof functional analysis in Micro Banking District Center, Jakarta of PT Bank Mandiri, Tbk (Persero). Theresearch is descriptive and uses quantitative approach. The data were collected by spreading questionnaires,using stratified random sampling technique. The result of the research shows that the perceptions of the BankMandiri?s employees toward functional analysis result is ranging ?good?. However improvement in the aspectsof compensation, facility completeness and compatibility, and educational suitability are still needed."

"Abstract. The aim of the research is to analyze how the service quality can affect customer’s satisfactionin shaping costumer’s loyalty. The research is quantitative and uses non-probability purposive samplingtechnique. The instrument of the research uses questionnaires which were analyzed with Structural EquationModeling. The result of the research shows that the five dimensions, i.e. physical evidence, empathy, reliability,quickness, and guaranty positively affect the service quality. The other results show that customer’s satisfactionis a preceding factor of customer’s loyalty. The direct effect of service quality on customer’s loyalty does notsustain the research, since the researcher did not find any significant direct relation between service qualityand customer’s loyalty."

"Pengadaan barang dan jasa pemerintah merupakan kegiatan untuk memperoleh barang/jasa Kementerian/Lembaga/Satuan Kerja Perangkat Daerah/Institusi lainnya yang prosesnya dimulai dari perencanaan kebutuhan sampai diselesaikannya seluruh kegiatan untuk memperoleh barang/jasa. Untuk menjalankan kepemerintahan, dibutuhkan barang/jasa pemerintah dengan spesifikasi tertentu. Pada prakteknya masih terdapat beberapa kelemahan yang menyebabkan ketidakefektif dan ketidakefesienan serta penyimpanganpenyimpangan yang merugikan keuangan negara. Untuk menghindari penyimpangan-penyimpangan dan untuk menuju Indonesia dengan Good Governance, maka pengadaan barang dan jasa pemerintah di Indonesia mulai menggunakan sistem elektronik. Pengadaan secara elektronik ini disebut dengan e-procurement. Penelitian ini menggunakan metode yuridis normatif serta dilakukan wawancara dengan beberapa narasumber. Hasil penelitian ini menunjukkan bahwa pelaksanaan e-procurement di salah satu lembaga negara belum sesuai dengan ketentuan yang berlaku dan tanggung jawab LKPP dan LPSE sebagai penyelenggara adalah menyesuaikan sistem dengan ketentuan dalam Undang-Undang No. 11 Tahun 2008 tentang Informasi dan Transaksi Elektronik, sedangkan tanggung jawab pengguna sistem yaitu Panitia dan K/L/D/I serta Penyedia Barang dan Jasa adalah melaksanakan pengadaan sesuai dengan ketentuan pada Peraturan Presiden No. 54 Tahun 2010 tentang Pengadaan Barang dan Jasa Pemerintah serta Perubahannya, Undang-Undang Republik Indonesia No. 5 Tahun 2008 tentang Larangan Praktek Monopoli dan Persaingan Usaha Tidak Sehat dan Undang-Undang Republik Indonesia No. 17 Tahun 2003 tentang Keuangan Negara.

---

Government procurement is an activity to acquire goods/services of the Ministry/Agency/SKPD/Institution other process from the planning stage to the completion of all activities need to acquire goods/services. To run the government, needed goods/services to government specifications. In practice, there are still some weaknesses that cause uneffectiveness and inefficient and adverse deviations state finances. To avoid distortions and to get to Indonesia with good governance, the government's procurement of goods and services in Indonesia started using the electronic system. Electronic procurement is referred to as e-procurement. This study uses a normative juridical and conducted interviews with several speakers.

The results of this study indicate that the implementation of e-procurement in one state agency is not in accordance with applicable regulations and responsibilities LPSE Audited and as the organizer is to adapt the system to the provisions of Undang-Undang No. 11 Tahun 2008 tentang Informasi dan Transaksi Elektronik, while the system is the user's responsibility committee and K/L/D/I as well as providers of goods and services is to carry out procurement in accordance with the provisions of Peraturan Presiden No. 54 Tahun 2010 tentang Pengadaan Barang dan Jasa Pemerintah and the amendment, Undang-Undang Republik Indonesia No. 5 Tahun 2008 tentang Larangan Praktek Monopoli dan Persaingan Usaha Tidak Sehat and Undang-Undang Republik Indonesia No. 17 Tahun 2003 tentang Keuangan Negara."

"Abstract. This research aimed to study the in uence of the values of quick ratio, debt ratio, return-on-assets,inventory turnover, and assets turnover toward the net pro t before tax in the food and beverage industries inJakarta Stock Exchange in the year 2002-2006. The approach used is qualitative approach with double regression.The result shows that the variables of quick ratio, inventory turnover, assets turnover, return-on-assets signi cantlyin uence the pro t before tax. The use of  nancial ratio is proved to be bene cial for pro t management."

"Abstract. The role of lecturers, as a professional force appointed legally in Higher Education, has three majorfunctions, i.e. education, research, and contribution to society—known as Tridharma Perguruan Tinggi (TheThree Principles of Higher Education). Considering the importance of the lecturers’ position, role, and functionas educational force in higher education, we need to be consistent in implementing Tridharma Perguruan Tinggiin order to achieve the goal of improving the quality of our human resources. The research aims to examine theinfluence of competence, motivation, and leadership toward the effectiveness of the implementation of TridharmaPerguruan Tinggi by the lecturers in Mulawarman University. The result of the research shows that competence,motivation, and leadership are strongly and significantly related to the implementation of Tridharma PerguruanTinggi by Mulawarman University’s lecturers."

"Abstract. Competitions amongst International Schools recently become a major concern of School management.The numbers of opening International schools in Jakarta provide a large opportunity of labor market especiallythose interested in working for a school. Hiring and retaining competent employees are not jobs; schoolmanagement need to generate an attractive package to attract qualified employees. This research focuses onthe job satisfaction from two different perspectives i.e. compensation and organizational climate. This researchanalyzes the correlation between compensation and organizational climate as factors that provide employee’s jobsatisfaction at British International School. Descriptive method is used to explore the correlations and identifythe attribution of each factor that affects employee’s job satisfactions. The research indicates that compensationand organizational climate strongly affect the job satisfactions."

"Abstract. The aim of the research is to conduct an initial evaluation on the physical and institutional aspectsof the destination development program of Muaro Jambi temples. The research uses quantitative approach byreferring to the concept of tourism destination quality, of tourism organizational competence, and institutionalcompetence indicator. The result of the research shows that Muaro Jambi temples have not been sustainedby the availability of adequate amenitas amenity and transportation, even though they have great historical,geological, and agricultural attractiveness. Institutionally, the program becomes the responsibility of tourismorganizations in the level of central, provincial, and regency governments with vertical relation mechanismand coordination. However, the condition of tourism-supporting private sectors and the quality of humanresources have become challenges for the government to accomplish the vision of Muaro Jambi temples as aworld’s tourism destination based on historical site and the center of Buddhism culture in Asia. "