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"Perkembangan teknologi diera industri 4.0 yang semakin pesat memberikan dampak pada persaingan bisnis global yang semakin ketat. Hal tersebut menuntut bisnis untuk memiliki daya saing agar dapat bertahan di dalam persaingan bisnis global. Inovasi merupakan salah satu solusi bisnis untuk menciptakan daya saing tersebut. Inovasi sendiri sangat berkaitan dengan perilaku inovatif, sehingga dalam hal ini sumber daya manusia menjadi aset penting perusahaan untuk mencapai inovasi. Penelitian ini bertujuan untuk menguji pengaruh Psychological Capital terhadap Innovative Behavior dengan Psychological Safety sebagai variabel mediasi. Penelitian ini melakukan studi terhadap karyawan pada PT Bank X Syariah Kantor Pusat yang telah bekerja selama lebih dari 1 tahun. Masing-masing variabel penelitian diukur dengan menggunakan teori dari Luthans et al. untuk mengukur Psychological Capital, teori dari Scott dan Bruce untuk mengukur Innovative Behavior, dan teori dari Edmondson untuk mengukur Psychological Safety. Data penelitian yang terkumpul pada penelitian ini dilakukan dengan menggunakan teknik pengumpulan data kuantitatif dengan metode survey kuesioner secara online melalui Google Form. Teknik penarikan sampel pada penelitian ini dilakukan dengan menggunakan total sampling terhadap karyawan pada PT Bank X Syariah Kantor Pusat yang berjumlah 98 responden. Hipotesis penelitian ini dibuktikan melalui analisis statistik inferensial yang terdiri dari analisis regresi linier, analisis variabel mediasi degan Causal Step, dan analisis hubungan tidak langsung dengan Sobel Test. Hasil penelitian menunjukkan bahwa Psychological Capital secara signifikan memiliki pengaruh langsung terhadap innovative behavior dan Psychological Safety. Begitupula dengan Psychological Safety yang secara signifikan berpangaruh positif terhadap Innovative Behavior. Akan tetapi, berdasarkan hasil uji mediasi pada penelitian ini diketahui bahwa Psychological Safety tidak memiliki pengaruh signifikan dalam memediasi hubungan antara Psychological Capital terhadap Innovative Behavior.

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The disruption of technology in the era of industry 4.0 has an impact on increasingly global business competition. This requires businesses to have competitiveness in order to survive in that competition. Innovation is one of business solution to create the competitiveness. Innovative itself is closely related to innovative behavior, so that in thus case human resources are an important asset for companies to achieve innovation. This study aims to examine the effect of Psychological Capital on Innovative Behavior with Psychological Safety as a mediating variable. This study conducted on employees, who have worked for more than 1 year at PT Bank X Syariah Head Office. This study uses the theory of Psychological Capital, Innovative Behavior, and Psychological Safety to measure the variable. This reaserch data collected in this study was conducted using quantitative data collection techniques with an online survey method through Google Form. The sampling technique in this sturdy was carried out using total sampling of PT Bank X Syariah employees at the Head Office which encouraged 98 respondents. The hypothesis of this study was proven through inferential statistical analysis, consisting of linier regression analysis, mediation variable analysis through causal steps, and analysis of indirect relationship with the Sobel Test. The results showed that Psychological Capital had a significant direct effect on Inovative Behavior and Psychological Safety. Psychological safety is also have a significant positive effect on Innovative Behavior. However, based on the results of mediation test, this study found that Psychological Safety doesn’t have a significant influence in mediating the relationship between Psychological Capital on Innovative Behavior.

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"Penelitian ini dilakukan untuk melihat hubungan antara psychological capital (PsyCap) dan organizational citizenship behavior (OCB) pada karyawan yang bekerja pada Bank Syariah X. Psychological capital merupakan kondisi psikologis (state) seseorang yang positif yang dikarakteristikan dengan memiliki self-efficacy, optimism, hope, dan resiliency (Luthans et al., 2007). OCB adalah tingkah laku yang walaupun tidak berhubungan dengan tugas atau pekerjaan, tapi berfungsi untuk memfasilitasi fungsi organisasi (Lee & Allen, 2002). Penelitian ini didasari oleh persaingan bisnis perbankan, khususnya perbankan Syariah, dalam menghadapi Masyarakat Ekonomi ASEAN (MEA) yang saat ini terus berkembang. Oleh karena itu, sangat dibutuhkan karyawan yang tidak hanya melakukan kewajibannya saja, namun melakukan perilaku positif lain yang dapat mendorong kesuksesan organisasi. Psychological capital (PsyCap) merupakan salah satu faktor internal yang penting dalam munculnya organizational citizenship behavior (OCB). Psychological capital (PsyCap) diukur menggunakan Psychological Capital Questionnairre (PCQ) (2007) dan organizational citizenship behavior (OCB) diukur menggunakan Organizational Citizenship Behavior Scale (2002). Partisipan penelitian berjumlah 135 karyawan yang bekerja pada kantor pusat Bank Syariah X. Melalui teknik statistik Pearson Correlation, diketahui terdapat hubungan yang positif dan signifikan antara psychological capital (PsyCap) dan organizational citizenship behavior (OCB) (r = .53, p < .01, two tailed). Hal ini menunjukkan bahwa semakin tinggi PsyCap yang dimiliki karyawan, maka semakin tinggi pula OCB yang dimilikinya.

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The present research was conducted to study the relationships between Psychological Capital (PsyCap) and Organizational Citizenship Behavior (OCB) towards employees of Bank Syariah X. Psychological capital is an individual?s positive psychological state of development and is characterized by having self-efficacy, optimism, hope, and resiliency. OCB is employee behaviour that although not critical to the task or job, serve to facilitate organizational functioning. The topic was selected due to the current banking business competition?s climate, especially in syariah banking, in facing the developing ASEAN Economic Community (AEC). Therefore, not only employees are expected to fulfil their obligations, they are required to demonstrate other positive behaviors that could promote the company to success. Psychological Capital (PsyCap) is one of the vital internal factors in regards to the Organizational Citizenship Behavior (OCB) emerging. Psychological Capital (PsyCap) is measured with Psychological Capital Questionnaire (PCQ) (2007), while organizational citizenship behavior (OCB) is measured by using organizational citizenship behavior scale (2002). Through Pearson Correlation statistic technique, it was found that from 135 survey participants, which are employees of Bank Syariah X?s main office, there is a positive and significant relationship between Psychological Capital (PsyCap) and Organizational Citizenship Behavior (OCB) (r=.53, p<.01, two tailed). The results indicate a correlation between PsyCap and OCB, thus, the higher the employees? PsyCap, the higher their OCB."

"Perawat yang baik salah satunya ditandai dengan memiliki tingkat perilaku sukarela yang tinggi, yaitu Organizational Citizenship Behavior (OCB). Penelitian ini dilakukan untuk mendapatkan gambaran mengenai hubungan antara psychological capital (PsyCap) dan organizational citizenship behavior(OCB) pada perawat. PsyCap (Luthans et al., 2007) merupakan keadaan perkembangan psikologis yang positif pada individu dengan karakteristik: memiliki self-efficacy, optimism, hope, dan dan resiliency. OCB (Organ, 1988) suatu tingkah laku individu yang sukarela, tidak secara langsung atau eksplisit diakui oleh sistem imbalan formal, namun dapat berpengaruh pada berjalannya fungsi organisasi yang efektif dan efisien. Pengukuran PsyCap menggunakan alat ukur adaptasi dri Psychological Capital Questionnaire (Luthans, Youssef, & Avolio, 2007) sedangkan pengukuran OCB menggunakan alat ukur Organizational Citizenship BehaviorScale (Podsakoff et al., 1990) yang telah diadaptasi oleh Khalid et al. (2009). Partisipan berjumlah 150 perawat dari rumah sakit X. Hasil penelitian ini menunjukkan terdapat hubungan positif yang signifikan antara komponen-komponen PsyCap dan OCB pada perawat (r = 0,513; p = 0,000, signifikan pada L.o.S 0,05). Artinya, semakin tinggi komponen-komponen PsyCap yang dimiliki seseorang, maka semakin tinggi OCB yang ia rasakan. Selain itu, komponen PsyCap yang memiliki korelasi parsial signifikan paling besar pada OCB adalah self-efficacy. Dengan demikian, untuk dapat meningkatkan self-efficacy para perawat, pihak rumah sakit dapat membantu para perawat untuk menetapkan tujuan, cara-cara mencapai tujuan dan menghadapi berbagai tantangan dalam pekerjaan mereka melalui pertemuan rutin setiap bulannya.

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A good nurse will show a high level of voluntary behavior, which is Organizational Citizenship Behavior (OCB). This research was conducted to find the correlation between psychological capital (PsyCap) and organizational citizenship behavior (OCB) among nurses. PsyCap (Luthans et al., 2007) is an individual’s positive psychological state of development and is characterized by: self-efficacy, optimism, hope, resiliency. OCB (Organ, 1988) represents individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and in aggregate promotes the efficient and effective functioning of the organization. PsyCap was measured using a modification instrument named Psychological Capital Questionnaire (Luthans, Youssef, & Avolio, 2007) and OCB was measured using a modification instrument named Organizational Citizenship Behavior Scale (Podsakoff et al., 1990) that had been modified by Khalid et al. (2009). The participants of this research are 150 nurses who work at X hospital. The main results of this research show that PsyCap components positively correlated significantly with OCB (r = 0,513; p = 0,000, significant at L.o.S 0,05). That is, the higher PsyCap components of one’s own, the higher OCB they felt. Furthermore, the biggest partial correlation component of PsyCap toward OCB was self-efficacy. Therefore, in order to increase self-efficacy, the hospital can help their nurses to make their goal setting, ways to accomplish their goals, dan how to overcome the obstacles in their works through the monthly meeting."

"Kemajuan teknologi yang semakin pesat mendorong industri perbankan untuk mengadopsi digitalisasi guna meningkatkan efisiensi operasional dan memperkuat daya saing. Kehadiran perbankan digital juga memperketat persaingan dalam industri ini, sehingga mendorong perbankan untuk terus berinovasi agar tetap relevan. Inovasi ini dapat diwujudkan melalui knowledge sharing di mana karyawan saling bertukar ide dan memperluas wawasan mereka. Dalam proses ini, psychological empowerment memainkan peran penting karena karyawan yang merasa diberdayakan cenderung lebih percaya diri dalam knowledge sharing dan menerapkan innovative work behavior. Selain itu, participative leadership sangat diperlukan untuk mendorong karyawan agar berani menyampaikan ide-ide mereka dan akhirnya meningkatkan kegiatan berbagi pengetahuan serta perilaku kerja inovatif. Penelitian ini dilakukan untuk menganalisis pengaruh psychological empowerment dan participative leadership terhadap innovative work behavior melalui mediasi knowledge sharing. Hasil penelitian menunjukkan bahwa knowledge sharing memediasi secara positif dan signifikan hubungan antara psychological empowerment dan innovative work behavior. Namun, knowledge sharing tidak menunjukkan pengaruh signifikan pada hubungan antara participative leadership dan innovative work behavior. Secara keseluruhan, hubungan antar variabel dalam penelitian ini memiliki pengaruh positif dan signifikan, kecuali hubungan antara participative leadership dengan knowledge sharing dan innovative work behavior.

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The rapid growth of technology has compelled the banking industry to embrace digitalization to improve operational efficiency and maintain a competitive edge. The rise of digital banking has heightened competition within the sector, prompting banks to continuously innovate to stay relevant. One way to foster innovation is through knowledge sharing, where employees collaborate by exchanging ideas and broadening their understanding. Psychological empowerment plays a vital role in this process, as empowered employees tend to be more confident in sharing knowledge and engaging in innovative work behavior. Furthermore, participative leadership is crucial in motivating employees to express their ideas, thereby promoting knowledge-sharing activities and fostering innovative behavior. This research investigates the impact of psychological empowerment and participative leadership on innovative work behavior, with knowledge sharing acting as a mediating variable. The results indicate that knowledge sharing significantly and positively mediates the relationship between psychological empowerment and innovative work behavior. However, the influence of knowledge sharing on the relationship between participative leadership and innovative work behavior was not statistically significant. Overall, the study found positive and significant relationships among the variables, except for the connections between participative leadership, knowledge sharing, and innovative work behavior."

"Service quality adalah aspek penting pada industri jasa dan pernah dibahas dalam beberapa industri, hospitality. Dengan adanya akselerasi penggunaan teknologi digital, setiap industri perlu beradaptasi ervice quality adalah aspek penting pada industri jasa dan pernah dibahas dalam beberapa industri, contohnya perbankan, kesehatan, dan hospitality. Dengan adanya akselerasi penggunaan teknologi digital, setiap industri perlu beradaptasi dalam menggunakan teknologi dengan cepat termasuk industry kreatif. Walaupun desainer interior beradaptasi dengan penggunaan teknologi, tetapi desainer merasa tertantang karena masih banyak proses desain yang dilakukan secara langsung (seperti brainstorming, membuat mood board, kolaborasi, dll), infrastruktur internet yang belum stabil, serta software yang ada belum memenuhi seluruh kebutuhan desainer. Penelitian ini meneliti tentang psychological capital serta pengaruhnya terhadap service quality dengan mediasi digital readiness, innovative work behavior dan work engagement. Seratus lima puluh dua data dari subjek desainer interior dikumpulkan dengan snowball sampling dan targeted sampling kepada desainer interior dan dianalisis dengan PLS SEM. Hasil penelitian menunjukkan bahwa psychological capital berpengaruh positif terhadap digital readiness, innovative work behavior, dan work engagement. Service quality dipengaruhi innovative work behavior dan work engagement secara positif, semakin seseorang terikat dengan pekerjaannya dan bersikap inovarif, kemampuannya untuk memproduksi service quality akan membaik. Tetapi, digital readiness berpengaruh negatif terhadap innovative work behavior hal ini dapat disebabkan oleh kendala yang dihadapi desainer saat menggunakan teknologi digital.

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Service quality is an important aspect in service industries, and it has been discussed in many industries, such as banking, healthcare, and hospitality. There is a need to view the creative industry such as designer, in this instance, digital technology effects service quality, and pandemic Covid-19 accelerates the adaptation and people have to adjust quickly. Although designer interiors are adjusting, they feel challenged, because their design processes like brainstorming, mood boarding, collaboration, etc. are usually done in person, not in virtual. The other challenges are instability in internet connection and software that not met designers’ expectation. This research proposes the psychological capital of interior designers could affect their service quality mediated by digital readiness, innovative work behavior, and work engagement. Data collected using a questionnaire-based survey of 152 interior designers in Indonesia, using snowball and targeted sampling. Data was analyzed using PLS SEM. The result of this research show that psychological capital has positive affect on digital readiness, innovative work behavior, and work engagement. Moreover, to enhance service quality, someone needs to increase their innovative behavior and work engagement. Yet digital readiness has negative impact on innovative work behavior, and it might be happened because designers feel many challenges in using digital technology."

"Generasi milenial merupakan generasi yang mendominasi pasar kerja di Indonesia saat ini dan generasi pertama yang cakap berteknologi serta sangat produktif. Namun, generasi milenial cenderung berfokus pada dirinya sendiri dan kurang memiliki komitmen. Terkait erat dengan pengembangan karir individu, career commitment menjadi salah satu tantangan utama pengelolaan Sumber Daya Manusia (SDM), khususnya pada Bank BRI yang sedang berfokus pada generasi milenial. Mempertimbangkan belum adanya riset terkait, khususnya pada sektor perbankan di Indonesia, penelitian ini ditujukan untuk menganalisis pengaruh psychological capital terhadap career commitment karyawan milenial melalui subjective well-being sebagai mediasi di Kantor Pusat Bank BRI. Penelitian ini menggunakan pendekatan kuantitatif dengan jenis eksplanatif dengan menyebarkan kuesioner kepada 150 karyawan milenial di Kantor Pusat Bank BRI. Hasil penelitian menunjukkan bahwa terdapat pengaruh pengaruh psychological capital terhadap career commitment karyawan milenial melalui subjective well-being sebagai mediasi di kantor pusat Bank BRI. Penelitian ini menunjukkan bahwa karyawan milenial di Bank BRI cenderung merespons secara positif hal-hal terkait pekerjaannya dan secara subjektif merasakan kesejahteraan. Oleh karena itu, dukungan peningkatan psychological capital dan subjective well-being perusahaan mendorong terciptanya career commitment pada karyawan milenial.

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The millennial generation has the most significant number in the Indonesian labor market, the first technophile generation, and is highly productive. However, the millennial generation tends to focus on themselves and lacks commitment. Closely related to individual career development, career commitment is one of the main challenges in managing Human Resources (HR), especially in Bank BRI, which focuses on the millennial generation. Considering there is still no related research, especially in the banking sector in Indonesia, this study aims to analyze the effect of psychological capital on the career commitment of millennial employees through subjective well-being as mediation at the Bank BRI Headquarters. This study uses a quantitative approach with an explanatory type by distributing questionnaires to 150 millennial employees at the Bank BRI Headquarters. The results showed an influence of psychological capital on the career commitment of millennial employees through subjective well-being as mediation at the Bank BRI Headquarters. This study shows that millennial employees at Bank BRI tend to respond positively to matters related to their work and subjectively feel their well-being. Therefore, all of the company's support helped to increase the millennials employees' psychological capital and subjective well-being, which led to their high career commitment."

"ABSTRAKTesis ini membahas mengenai pengaruh psychological capital dan perceived organizational support terhadap innovative work behavior yang dimediasi oleh work engagement pada PT LAMIGAS. Penelitian ini menggunakan pendekatan kuntitatif dengan metode survei yang dilakukan secara online. Responden yang terlibat dalam penelitian ini adalah 114 orang yang bekerja pada PT LAMIGAS. Pengukuran psychological capital pada penelitian ini menggunakan alat ukur PsyCap Questionaire (PCQ-24) (2007). Pengukuran Perceived organizational support pada penelitian ini menggunakan alat ukur Perceived organizational support (1997). Pengukuran Work engagement pada penelitian ini menggunakan alat ukur UWES 9. Pengukuran Innovative work behavior pada penelitian ini menggunakan alat ukur Scale for individual innovative behavior in the workplace (1994). Penelitian ini dilakukan pada 114 responden karyawan PT LAMIGAS. Hasil dari penelitian ini adalah ditemukannya hubungan positif dan signifikan antara variabel psychological capital dan innovative work behavior, perceived organizational support dan innovative work behavior, serta variabel psychological capital dan work engagement.

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ABSTRACTThis thesis discusses the influence of psychological capital and perceived organizational support to innovative work behavior mediated by work engagement at PT LAMIGAS. This research uses a quantitative approach with survey methods conducted online. Respondents involved in this research are 114 people who work at PT LAMIGAS. Measurement of psychological capital in this study using PsyCap Questionaire (PCQ-24) (2007). Measurement of Perceived organizational support in this study using Perceived organizational support (1997). Measurement of Work engagement in this research using UWES measuring instrument 9. Measurement of Innovative work behavior in this research using Scale for individual innovative behavior in the workplace (1994). This research was conducted on 114 respondents employees of PT LAMIGAS. The result of this research is the finding of positive and significant relation between psychological capital and innovative work behavior variable, and psychological capital variable and work engagement."

"Dalam lingkungan bisnis yang dinamis, perilaku extra-role karyawan diperlukan untuk menopang kinerja perusahaan. Organizational Citizenship Behavior (OCB) merupakan salah satu perilaku extra-role yang membawa banyak dampak positif bagi kinerja karyawan dan perusahaan. Penelitian ini akan fokus menganalisis pengaruh workplace spirituality dan psychological capital terhadap OCB dengan affective commitment sebagai mediator dan pada karyawan perusahaan FMCG di Jabodetabek. Penelitian ini menggunakan SEM untuk menganalisis data. Hasil penelitian membuktikan bahwa terdapat pengaruh yang positif dan signifikan antara affective commitment dan psychological capital terhadap OCB serta workplace spirituality terhadap affective commitment. Di samping itu, ditemukan hasil menarik di dalam penelitian ini bahwa ternyata dapat pengaruh negatif dan signifikan oleh workplace spirituality terhadap OCB dan pengaru negatif dan signifikan oleh psychological capital terhadap affective commitment. Selain itu, penelitian ini membuktikan bahwa affective commitment memediasi secara parsial hubungan antara workplace spirituality dan psychological capital terhadap OCB.

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In a dynamic business environment, employees’ extra-role behavior is needed to sustain company performance. Organizational Citizenship Behavior (OCB) is one of the extra-role behaviors that has many positive impacts on individual and company performance. This study will focus on analyzing the effect of workplace spirituality and psychological capital on OCB with affective commitment as a mediator on FMCG employees in Jabodetabek. This study uses SEM to analyze the data. The results of the study proved that there is a positive and significant effect of affective commitment and psychological capital on OCB and workplace spirituality on affective commitment. This study also found striking and interesting results that workplace spirituality has a significant negative effect on OCB and psychological capital has a significant negative effect on affective commitment. In addition, it is proven that affective commitment partially mediates the relationship between workplace spirituality and psychological capital on OCB."

"Penelitian ini dilakukan untuk melihat hubungan antara psychological capital dan komitmen organisasi pada perawat. Pengukuran psychological capital menggunakan alat ukur psychological capital questionnaire (Luthans, et al., 2007) dan pengukuran komitmen organisasi menggunakan alat ukur Commitment scale items (Allen dan Meyer, 1990). Partisipan berjumlah 175 orang perawat. Hasil penelitian ini menunjukkan terdapat hubungan positif yang signifikan antara psychological capital dengan komitmen organisasi pada perawat (r = 0.149; p = 0.050, signifikan pada L.o.S 0.05). Artinya, semakin tinggi psychological capital yang dimiliki oleh seseorang, maka semakin tinggi pula komitmen organisasi yang dimiliki orang tersebut. Selain itu, komponen psychological capital yang memiliki sumbangan paling besar, yaitu self-efficacy. Berdasarkan hal tersebut, seorang perawat perlu ditingkatkan psychological capital-nya terutama komponen self-efficacy sebagai salah satu faktor yang meningkatkan komitmen organisasi.This research was conducted to find the correlation between psychological capital and organizational commitment among nurses. Psychological Capital was measured using an instrument named psychological capital questionnaire (Luthans, et al., 2007) and organizational commitment was measured using an instrument named commitment scale items (Allen and Meyer, 1990). The participants of this research are 175 nurses. The main results of this research show that psychological capital positively correlated with organizational commitment (r = 0.149; p = 0.050, significant at L.o.S 0.05). which means, the higher psychological capital someone‟s own, showing the higher organizational commitment. Furthermore, the biggest contribution component of psychological capital toward organizational commitment was self-efficacy. Based on these result nurses need to improve the psychological capital especially self-efficacy, as one of factor that increasing organizational commitment."

"Turnover karyawan merupakan salah satu masalah yang dihadapi oleh setiap perusahaan atau organisasi. Di Indonesia, angka turnover karyawan dapat dikatakan tinggi. Salah satu industri di Indonesia dengan angka turnover karyawan yang tinggi adalah industri perbankan. Turnover intention dapat dipengaruhi oleh beberapa faktor, salah satunya adalah adanya psychological capital yang dimiliki karyawan. Penelitian ini dilakukan untuk membuktikan ada atau tidaknya hubungan antara psychological capital dan turnover intention pada karyawan. Responden penelitian ini adalah 135 karyawan Bank Syariah X (n = 135). Pengukuran psychological capital dilakukan dengan menggunakan alat ukur Psychological capital Questionnaire (PCQ) yang dikembangkan oleh Luthans, Youssef dan Avolio (2007), sedangkan turnover intention diukur dengan Turnover intention Scale (TIS-6) yang dikembangkan oleh Bothma dan Roodt (2013). Hasil korelasi Pearson membuktikan bahwa terdapat hubungan yang negatif dan signifikan antara psychological capital dan turnover intention pada karyawan Bank Syariah X (r = -0.43, p < 0.01, one tailed).

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Employee turnover is one of the problems faced by every company or organization. In Indonesia, the rate of employee turnover is high. One of the industries in Indonesia which have high rate of employee turnover is banking industry. Turnover intention can be influenced by several factors, one of them is the existence of psychological capital owned by employees. This research was conducted to prove whether or not the relationship between psychological capital and turnover intention among employee. The respondents of this research was 135 employees (n = 135) of Bank Syariah X. The measurement of psychological capital was done by using Psychological capital Questionnaire (PCQ), and turnover intention was measured by Turnover intention Scale (TIS-6). Pearson correlation result proves that there is a negative and significant relationship between psychological capital and turnover intention among employees of Bank Syariah X (r = -0.43, p < 0.01, one tailed)."