Hasil Pencarian  ::  Simpan CSV :: Kembali

"Terbatasnya interaksi sosial di tengah pandemi COVID-19 memaksa perubahan pada proses belajar mengajar secara konvensional menjadi pembelajaran jarak jauh. Peran platform pembelajaran daring diharapkan dapat menjadi sumber belajar yang optimal sehingga kesenjangan capaian belajar dapat diminimalkan. Namun, masyarakat mengalami culture shock karena perubahan tersebut, kesadaran peserta didik yang masih rendah untuk mengevaluasi hasil belajar, dan terdapat kendala terkait dengan akses Internet. Oleh sebab itu, pengukuran tingkat kepuasan pengguna perlu dilakukan untuk menilai efektivitas platform pembelajaran daring dalam menyediakan sumber belajar alternatif dengan menggunakan teknik text mining. Penelitian ini menganalisis persepsi pengguna terhadap layanan platform Ruangguru, Zenius, dan Quipper dengan mengolah data ulasan dari Google Play Store. Teknik text mining yang digunakan ialah pemodelan topik dengan metode Latent Dirichlet Allocation untuk mendefinisikan aspek layanan yang dibahas pada data ulasan. Selain itu, dilakukan analisis sentimen ulasan dari setiap aspek layanan menggunakan algoritma SentiStrengthID. Hasil dari kedua teknik text mining tersebut dikuantifikasi menggunakan metode Net Reputation Score untuk mendapatkan skor kepuasan pengguna sehingga dapat menjadi referensi bagi pihak penyedia platform dalam menentukan prioritas peningkatan layanan. Hasil penelitian menunjukan bahwa aspek promosi dan video berlangganan perlu menjadi fokus perbaikan bagi pihak penyedia platform Ruangguru. Kedua aspek tersebut mendapatkan skor kepuasan terendah sebesar -6,19% dan 15,84%. Sementara itu, aspek mengenai latihan soal dan akun pengguna pada platform Zenius perlu untuk menjadi prioritas perbaikan dengan masing-masing skor kepuasan yang diperoleh sebesar 34,91% dan 44,14%. Terakhir, aspek layanan dari platform Quipper mengenai latihan pembahasan dan registrasi pengguna perlu segera diperbaiki karena mendapatkan skor kepuasan yang kritikal sebesar -54,28% dan -16,66%. Berdasarkan hasil tersebut, didapatkan wawasan yang berguna bagi pihak penyedia untuk mempermudah pengambilan keputusan dalam optimasi platform pembelajaran daring.

---

Limited social interaction amid the COVID-19 pandemic has forced a change in the conventional learning process to distance learning. Online learning platforms are expected to provide optimal learning resources so that the gap in learning achievement can be minimized. However, the society experienced culture shock due to the change, student awareness of the possibility to evaluate learning strategies and learning outcomes is still low during online learning activities, and there are issues related to Internet access. Therefore, it is necessary to measure the user satisfaction score to assess the effectiveness of online learning platforms in providing alternative learning resources using text mining techniques. This study analyzes user perceptions of Ruangguru, Zenius, and Quipper by exploring review data from Google Play Store. Text mining techniques used are topic modeling by applying Latent Dirichlet Allocation method to define the service aspects discussed in the review data. Additionally, sentiment analysis was carried out to classify the emotional tendency of each user review from every service aspect using SentiStrengthID algorithm. Results from both techniques are quantified using Net Reputation Score method to obtain user satisfaction scores so that it can be a reference for platform providers in determining service improvement priorities. The results of the study reveal that the promotion and subscription video aspects need to be the improvement focus for the Ruangguru platform provider. Both aspects get the lowest satisfaction scores of -6.19% and 15.84%, respectively. Meanwhile, aspects regarding tryout and user account on the Zenius platform need to be a priority for improvement with satisfaction scores obtained of 34.91% and 44.14%, respectively. The last one, service aspects of the tryout and user registration on the Quipper platform need to be improved immediately by the service provider because these aspects get critical satisfaction scores of -54.28% and -16.66%, respectively. Based on these results, useful insights were obtained for providers to facilitate decision-making in optimizing online learning platforms."

"Terbatasnya interaksi sosial di tengah pandemi COVID-19 memaksa perubahan pada proses belajar mengajar secara konvensional menjadi pembelajaran jarak jauh. Peran platform pembelajaran daring diharapkan dapat menjadi sumber belajar yang optimal sehingga kesenjangan capaian belajar dapat diminimalkan. Namun, masyarakat mengalami culture shock karena perubahan tersebut, kesadaran peserta didik yang masih rendah untuk mengevaluasi hasil belajar, dan terdapat kendala terkait dengan akses Internet. Oleh sebab itu, pengukuran tingkat kepuasan pengguna perlu dilakukan untuk menilai efektivitas platform pembelajaran daring dalam menyediakan sumber belajar alternatif dengan menggunakan teknik text mining. Penelitian ini menganalisis persepsi pengguna terhadap layanan platform Ruangguru, Zenius, dan Quipper dengan mengolah data ulasan dari Google Play Store. Teknik text mining yang digunakan ialah pemodelan topik dengan metode Latent Dirichlet Allocation untuk mendefinisikan aspek layanan yang dibahas pada data ulasan. Selain itu, dilakukan analisis sentimen ulasan dari setiap aspek layanan menggunakan algoritma SentiStrengthID. Hasil dari kedua teknik text mining tersebut dikuantifikasi menggunakan metode Net Reputation Score untuk mendapatkan skor kepuasan pengguna sehingga dapat menjadi referensi bagi pihak penyedia platform dalam menentukan prioritas peningkatan layanan. Hasil penelitian menunjukan bahwa aspek promosi dan video berlangganan perlu menjadi fokus perbaikan bagi pihak penyedia platform Ruangguru. Kedua aspek tersebut mendapatkan skor kepuasan terendah sebesar -6,19% dan 15,84%. Sementara itu, aspek mengenai latihan soal dan akun pengguna pada platform Zenius perlu untuk menjadi prioritas perbaikan dengan masing-masing skor kepuasan yang diperoleh sebesar 34,91% dan 44,14%. Terakhir, aspek layanan dari platform Quipper mengenai latihan pembahasan dan registrasi pengguna perlu segera diperbaiki karena mendapatkan skor kepuasan yang kritikal sebesar -54,28% dan -16,66%. Berdasarkan hasil tersebut, didapatkan wawasan yang berguna bagi pihak penyedia untuk mempermudah pengambilan keputusan dalam optimasi platform pembelajaran daring.

---

Limited social interaction amid the COVID-19 pandemic has forced a change in the conventional learning process to distance learning. Online learning platforms are expected to provide optimal learning resources so that the gap in learning achievement can be minimized. However, the society experienced culture shock due to the change, student awareness of the possibility to evaluate learning strategies and learning outcomes is still low during online learning activities, and there are issues related to Internet access. Therefore, it is necessary to measure the user satisfaction score to assess the effectiveness of online learning platforms in providing alternative learning resources using text mining techniques. This study analyzes user perceptions of Ruangguru, Zenius, and Quipper by exploring review data from Google Play Store. Text mining techniques used are topic modeling by applying Latent Dirichlet Allocation method to define the service aspects discussed in the review data. Additionally, sentiment analysis was carried out to classify the emotional tendency of each user review from every service aspect using SentiStrengthID algorithm. Results from both techniques are quantified using Net Reputation Score method to obtain user satisfaction scores so that it can be a reference for platform providers in determining service improvement priorities. The results of the study reveal that the promotion and subscription video aspects need to be the improvement focus for the Ruangguru platform provider. Both aspects get the lowest satisfaction scores of -6.19% and 15.84%, respectively. Meanwhile, aspects regarding tryout and user account on the Zenius platform need to be a priority for improvement with satisfaction scores obtained of 34.91% and 44.14%, respectively. The last one, service aspects of the tryout and user registration on the Quipper platform need to be improved immediately by the service provider because these aspects get critical satisfaction scores of -54.28% and -16.66%, respectively. Based on these results, useful insights were obtained for providers to facilitate decision-making in optimizing online learning platforms."

"Latar belakang: Pada tahun 2020 dunia dilanda pandemi COVID-19 yang berdampak pada perubahan metode pembelajaran menjadi pembelajaran daring secara mendadak di seluruh lembaga pendidikan termasuk institusi kedokteran gigi. Hal ini menjadi tantangan bagi mahasiswa kedokteran gigi untuk beradaptasi dengan pembelajaran daring baik pada pembelajaran teori maupun praktik. Tujuan penelitian ini adalah mengetahui persepsi dan sikap mahasiswa kedokteran gigi Universitas Indonesia mengenai pembelajaran daring selama pandemi COVID-19. Metode: Penelitian menggunakan desain cross-sectional dan dilakukan secara daring pada bulan November hingga Desember 2022. Populasi penelitian adalah mahasiswa klinik dan preklinik Fakultas Kedokteran Gigi Universitas Indonesia. Kuesioner terdiri dari 55 pernyataan mengenai sosiodemografi, informasi umum, dampak psikoemosional dan akademis akibat pandemi COVID-19, dan persepsi dan sikap mengenai pelaksanaan pembelajaran daring selama pandemi COVID-19. Hasil: Didapatkan 677 responden dengan response rate 99,4%. Mayoritas responden setuju bahwa mereka mengalami kecemasan akibat pandemi COVID-19. Dampak akademis yang paling signifikan dirasakan oleh responden adalah waktu belajar yang lebih banyak, kecemasan terhadap hasil pembelajaran, kehilangan kontak sosial dengan dosen dan kolega, dan hilangnya praktikum berpengaruh pada performa akademis responden. Persepsi dan sikap responden mengenai pembelajaran daring selama pandemi COVID-19 relatif baik meskipun mengalami beberapa tantangan seperti kendala teknis dan kualitas kelas daring yang berbeda antar subjek dan antar dosen. Mayoritas responden memilih pembelajaran hybrid. Mayoritas responden setuju bahwa mata kuliah teori dapat dilaksanakan secara daring, namun mayoritas responden tidak setuju bahwa mata kuliah praktik dapat dilaksanakan secara daring. Mayoritas responden tidak setuju bahwa pembelajaran daring lebih efektif dibandingkan pembelajaran tatap muka. Kesimpulan: Mahasiswa melaporkan persepsi dan sikap yang relatif baik mengenai pembelajaran daring selama pandemi COVID-19 namun terdapat tantangan dan hambatan yang diidentifikasi. Mahasiswa memilih pembelajaran hybrid dengan mata kuliah teori dilakukan secara daring dan mata kuliah praktik dilakukan secara tatap muka sebagai metode pembelajaran yang diminati.

---

Background: Institutions worldwide including dentistry have been forced to deal with changes amid the COVID-19 pandemic, which is a rapid switch to online learning format. This leads to challenges and limitations experienced by dental students to adapt in both theoretical and practical courses. The aim of this study is to assess the perceptions and attitudes of online learning during the COVID-19 pandemic on dental students in Faculty of Dentistry, University of Indonesia. Methods: A cross-sectional study was conducted from November to December 2022 on a population of clinical and preclinical dental students in Faculty of Dentistry, University of Indonesia. The survey was comprised of 55 items which evaluate sociodemographic data, general information, psycho-emotional and educational impact of COVID-19 pandemic, and perceptions and attitudes of online learning during COVID-19 pandemic. Results: This study yielded a response rate of 99.4%. Majority of students reported increased anxiety during COVID-19 pandemic. The most significant educational impact due to COVID-19 pandemic including more time to study, concerns on learning outcomes, loss of social contacts with teachers and colleagues, and the loss of practical courses affecting academic performance. Students suggest relatively positive perception and attitudes of online learning, however several obstacles and challenges observed including technical issues and difference of online classes’ quality among subjects and teaching faculty. Majority of students preferred hybrid learning. Majority of students agree that theoretical courses could be carried out in online format, however majority of students disagree that practical courses could be carried out in online format. Conclusion: Students reported generally positive perceptions and attitudes of online learning, however several obstacles and challenges observed. Students preferred hybrid learning whereas theoretical courses carried out in online format and practical courses carried out in face-to-face format."

"Latar Belakang: Pemberlakuan pembelajaran secara dalam jaringan (daring) dilakukan sebagai upaya penghambatan COVID-19 di institusi pendidikan. Perubahan ini, menimbulkan perbedaan persepsi dari dosen khususnya dalam bidang kedokteran gigi terkait keterampilan ilmu teknologi informasi (TI) dan persiapan, efektivitas, tantangan, serta keuntungan dari pembelajaran daring. Belum terdapat analisis tentang hubungan sosiodemografi dosen dengan persepsi pembelajaran daring di bidang kedokteran gigi Indonesia. Tujuan: Mengetahui persepsi dosen Fakultas Kedokteran Gigi Universitas Indonesia (FKG UI) terhadap pembelajaran daring selama pandemi COVID-19. Metode: Penelitian analitik potong lintang menggunakan kuesioner pada dosen aktif FKG UI. Data dianalisis menggunakan perangkat lunak statistik SPSS. Hasil: Sebanyak 105 dosen (85,3%) berpartisipasi. Responden (>50%) merasa mereka mempunyai keterampilan ilmu TI yang baik, memerlukan persiapan yang lebih, terdapat tantangan dan keuntungan, namun responden meragukan efektivitas dari pembelajaran daring. Responden (84,7%) menyatakan pembelajaran daring tidak lebih baik dari pembelajaran luar jaringan. Responden (81%) memilih pembelajaran bauran setelah mengalami pembelajaran daring selama masa pandemi COVID-19 di kedokteran gigi. Persepsi dosen FKG UI tentang keterampilan ilmu TI dan persiapan, serta tantangan dalam pembelajaran daring dipengaruhi oleh sosiodemografi, kecuali efektivitas dan keuntungan. Usia, lama mengajar, dan jabatan akademik berhubungan dengan persepsi tentang keterampilan TI dan persiapan pembelajaran daring. Pengalaman pelatihan pembelajaran daring berhubungan dengan persepsi tentang tantangan pembelajaran daring. Kesimpulan: Dosen FKG UI mempunyai persepsi yang baik terhadap pembelajaran daring selama pandemi COVID-19 terkait keterampilan ilmu TI dan persiapan, keuntungan dan tantangan, kecuali efektivitasnya yang diragukan. Selanjutnya, mayoritas dosen FKG UI memilih pembelajaran bauran sebagai metode yang dipakai di bidang kedokteran gigi setelah masa pandemi COVID-19

---

Background: The implementation of online learning is carried out as an effort to inhibit COVID-19 in educational institutions. This change has led to different perceptions from lecturers, especially in the field of dentistry, regarding information technology (IT) skills and preparation, effectiveness, challenges, and advantages of online learning. There has been no analysis of the sociodemographic relationship between lecturers and perceptions of online learning in Indonesian dentistry. Purpose: To find out the perceptions of lecturers at the Faculty of Dentistry, University of Indonesia (Dentistry UI) towards online learning during the COVID-19 pandemic. Method: A cross-sectional analytic study using a questionnaire on active lecturers at Dentistry UI. Data were analyzed using SPSS statistical software. Results: A total of 105 lecturers (85.3%) participated. Respondents (> 50%) feel they have good IT skills, require more preparation, there are challenges and advantages, but respondents doubt the effectiveness of online learning. Respondents (84.7%) stated that online learning was no better than offline learning. Respondents (81%) chose hybrid learning after experiencing online learning during the COVID-19 pandemic in dentistry. Dentistry UI lecturers' perceptions of IT skills and preparation, as well as challenges in online learning are influenced by sociodemography, except for effectiveness and benefits. Age, length of teaching and academic position are related to perceptions of IT skills and online learning preparation. The experience of online learning training is related to perceptions of the challenges of online learning. Conclusion: Dentistry UI lecturers have a good perception of online learning during the COVID-19 pandemic in terms of IT skills and preparation, advantages, and challenges, except for the effectiveness which is doubtful. Furthermore, the majority of Dentistry UI lecturers chose hybrid learning as the method used in dentistry after the COVID-19 pandemic."

"Adanya pandemi COVID-19 mengubah metode pembelajaran yang semula bertatap muka langsung atau luring menjadi pembelajaran jarak jauh atau daring. Perubahan ini membutuhkan adaptasi dan partisipasi dari mahasiswa kesehatan yang akan berdampak pada kualitas dan kepuasan pembelajaran mereka.. Tujuan penelitian ini adalah mengetahui gambaran kepuasan mahasiswa kesehatan Program S1 Reguler terhadap penerapan metode pembelajaran daring selama pandemi COVID-19. Penelitian ini menggunakan desain cross-sectional kuantitatif deskriptif dengan partisipan sebanyak 100 orang responden melalui teknik stratified sampling. Instrumen yang digunakan adalah Nursing student’s Satisfaction Virtual Learning oleh Kanagaraj dkk. (2022) untuk mengukur tingkat kepuasan mahasiswa kesehatan selama pembelajaran daring. Hasil penelitian menunjukkan bahwa mayoritas responden memiliki tingkat kepuasan tinggi (12%) terhadap pembelajaran daring. Kepuasan mahasiswa berada pada tingkat kepuasan tinggi yang dinilai berdasarkan beberapa dimensi yaitu: mahasiswa (29%), pengajar (9%), pembelajaran (13%), teknologi (25%), lingkungan (25%), dan praktikum (23%). Penelitian ini juga menemukan bahwa mahasiswa yang menggunakan media audiovisual dalam praktikum daring cenderung memiliki tingkat kepuasan yang lebih tinggi. Penelitian ini menyarankan adanya peningkatan infrastruktur teknologi dan pengembangan metode pembelajaran yang lebih interaktif untuk meningkatkan kepuasan mahasiswa. Institusi pendidikan diharapkan dapat mengadaptasi hasil penelitian ini dalam merancang strategi pembelajaran daring yang efektif, terutama untuk mata kuliah praktikum.

---

The COVID-19 pandemic has transformed traditional face-to-face or offline learning methods into remote or online learning. This change requires adaptation and participation from health students, which impacts the quality and satisfaction of their learning experience. It is essential to conduct a study on the satisfaction levels of undergraduate health students with online learning during the COVID-19 pandemic. The purpose of this study is to understand the satisfaction levels of undergraduate health students with the implementation of online learning methods during the COVID-19 pandemic. This research uses a quantitative descriptive cross-sectional design with 100 respondents selected through stratified sampling techniques. The instrument used is the Nursing Students’ Satisfaction on Virtual Learning by Kanagaraj et al. (2022) to measure the satisfaction levels of health students during online learning. The results show that the majority of respondents have a high level of satisfaction (12%) with online learning. Student satisfaction is at a high level based on several dimensions: students (29%), teachers (9%), learning (13%), technology (25%), environment (25%), and practicum (23%). The study also found that students using audiovisual media in online practicums tend to have higher satisfaction levels. This research suggests improvements in technological infrastructure and the development of more interactive learning methods to enhance student satisfaction. Educational institutions are expected to adapt the findings of this study in designing effective online learning strategies, especially for practicum courses."

"Latar Belakang: Perubahan dalam lingkungan belajar (pandemi COVID-19 sebagaimasalah kesehatan masyarakat) menyebabkan mahasiswa kedokteran gigi melaksanakan pembelajaran jarak jauh (PJJ) secara daring yang membutuhkan adaptasi pada sistem pembelajaran di Fakultas Kedokteran Gigi Universitas Indonesia. Metode: Penelitian dengan desain cross-sectional dilakukan secara daring dengan 783 mahasiswa Fakultas Kedokteran Gigi Universitas Indonesia pada bulan September hingga Oktober 2020. Seluruh responden diminta untuk melengkapi kuesioner yang berisi 39 pertanyaan meliputi profil responden,kepuasan sebelum dan sesudah pembelajaran jarak jauh dilaksanakan, dan evaluasi terhadap pembelajaran daring. Uji Wilcoxon digunakan untuk analisis statistik. Hasil: Penelitian ini menghasilkan tingkat respons 85,4%. Evaluasi pembelajaran daring mulai dari aspek pendidikan, pengajaran, konten dan kegiatan serta sumber pembelajaran dinilai baik oleh 90,91% mahasiswa. Aktivitas forum diskusi yang dilakukan secara daring sudah cukup baik dengan dosen yang mendorong partisipasi mahasiswa dalam jalannya diskusi, aktivitas tanyadan jawab dinilai buruk oleh 15% mahasiswa. Sebesar 18,9% mahasiswa menganggapintegrasi antara ilmu teoritis dan praktik melalui mediasi pengetahuan buruk. Secara umum, kepuasan mahasiswa kedokteran gigi sebelum dan sesudah PJJ berbeda pada 5 dari 10 pernyataan (p value < 0.05). Selain itu, terdapat perbedaan kepuasan mahasiswa terhadap jenis kelamin, durasi pendidikan dan program studi mahasiswa. Kesimpulan: Dalam penelitian ini, evaluasi pembelajaran daring yang berjalan di FKG UI secara keseluruhan sudah baik. Beberapa faktor yang dapat ditingkatkan kualitasnya adalah aktivitas tanya jawab dalam forum diskusi, integrasi ilmu teoritis dan praktik, dan beban studi pendidikan.Perbedaan kepuasan antara sebelum dan sesudah PJJ menekankan pada komponenkarakteristik kelas dan instruktur, dan kepuasan mahasiswa dipengaruhi oleh jenis kelamin, durasi pendidikan dan program studi mahasiswa.

---

Background: Changes or disruptions in the learning environment (COVID-19 as a public health problem) have caused dental students perform online distance learning (DL) which requires adaptation to the learning system at the Faculty of Dentistry, University of Indonesia. Methods: A cross-sectional survey was conducted online, including 783 dentistry students University of Indonesia from September to October 2020. All the respondents were asked to fill in a questionnaire with 39 questions that assessed the subjects’ background

information, satisfaction before and after distance learning was implemented, and evaluation of online learning. Wilcoxon test was used for statistical analysis. Results: This study yielded a response rate of 85,4%. Evaluation of online learning from the aspects if education, teaching, content and activites, and learning resources was rated ‘great’ by 90.91% of

students. Discussion forum activities online are quite good with lecturers encouraging student participation, yet question and answer activities are rated ‘bad’ by 15% of students. 18.9% of students rated the integration between theoretical dan practical in knowledge mediation

‘bad’. In general, dental students satisfaction before and after distance leraning differed in 5 out of 10 statements (p value < 0.05). In addition, there are differences in student satisfaction with gender, year of study and student’s study program. Conclusion: Through this study, the

overall evaluation of online learning at Faculty of Dentistry University of Indonesia is great. Several factors that can be improved are question and answer activities in discussion forums, integration of theoretical and practical knowledge mediation, and workload of the course

educational units. The difference in satisfaction between before and afer distance learning emphasizes the characteristic components of the class and instructors, and is influenced by gender, year of study and student’s study program."

"Pandemi COVID-19 dan surat himbauan Kemenkes Nomor YR.03.03/III/III8/2020 menyebabkan adanya gap permintaan pelayanan telehealth salah satuya pada platform telehealth yaitu Halodoc (kenaikan 2x lipat pengunduh aplikasi, 10x lipat konsultasi dokter, 6x lipat layanan toko kesehatan, dan 3x lipat layanan buat janji); Alodokter (kunjungan dan active user meningkat 50%), dan Grabhealth (8x lipat permintaan konsultasi dan 25% permintaan konsultasi Covid dari total layanan) pada tahun 2019 hingga 2020. Perubahan tersebut harus memperhatikan mutu dan kepuasan pelanggan karena pelayanan platform telehealth yang bermutu akan mengarah pada kepuasan pelanggan dan pelanggan yang puas akan menghasilkan loyalitas pelanggan terhadap pelayanan platform telehealth. Tujuan penelitian ini adalah untuk mengetahui hubungan mutu pelayanan dan kepuasan terhadap loyalitas pengguna platform telehealth di area Jabodetabek selama masa pandemi COVID-19. Penelitian ini merupakan penelitian observasional dengan desain penelitian analitik kuantitatif dan penelitian cross sectional. Hasil menunjukkan mayoritas responden berusia kurang dari 25 tahun (39,8%); berjenis kelamin perempuan (69,9%), tingat pendidikan S1/D4 atau lebih (81,3%) dengan pekerjaan wiraswasta (42,7%) dan pendapatan Rp 5.000.000,00 atau lebih per bulan (55,3%). Domisili paling banyak di Jakarta (39,0 %); aktivitas dan aplikais yang sering digunakan adalah konsultasi dokter (48,8%) dan Halodoc (78,0 %), frekuensi penggunaan sebanyak 1-2 kali selama Pandemi COVID-19 (52,8%) dan merupakan pelanggan lama (51,2%). 81,7% responden merasa telah mendapatkan mutu pelayanan baik; 84,6 % merasa puas; dan 63,0 % memiliki loyalitas tinggi. Terdapat hubungan antara mutu pelayanan dengan kepuasan (p-value = 0,000; OR 15,2 95%CI : 6,8 – 33,9). Mutu pelayanan dan kepuasan memiliki hubungan dengan loyalitas (p-value 0,000 dan 0,001) setelah dikontrol oleh variabel karakteristik individu (usia, pendidikan, pekerjaan, aktivitas, platform, frekuensi, dan lama penggunaan). Variabel yang paling dominan adalah mutu pelayanan dengan OR 11,4 (96% CI : 3,357 – 39,230). Saran yang dapat diberikan kepada pemerintah yaitu perlu menyusun pedoman dalam penyelenggaraan pelayanan platform telehealth dan bekerjasama dengan penyedia platform; bagi penyedia platform yaitu dapat memperluas jenis pelayanan yang berkaitan dengan pandemi COVID-19; meningkatkan jaminan keamanan data pengguna; memberi sosialisasi service excellent pada dokter; memberikan petunjuk penggunaan dan permasalahan platform; dan merancang tampilan desain tata letak menu dan warna yang menarik; sedangkan bagi masyarakat yaitu untuk lebih mengembangkan pemanfaatan pelayanan platform telehealth guna mencegah penularan COVID-19 dan lebih berpartisipasi untuk memberikan masukan terkait kebutuhan dan mutu pelayanan platform telehealth.

---

The COVID-19 pandemic and the circular letter from the Ministry of Health Number YR.03.03/III/III8/2020 caused a demand gap for telehealth services, one of which was on the telehealth platform, for example Halodoc (app downloads increased 2x, doctor consultations 10x, health store services 6x, and appointment service 3x); Alodokter (visits and active users increased by 50%), and Grabhealth (consultation requests increased 8x and Covid consultation requests reached 25% of total services) in 2019 to 2020. These changes must pay attention to quality and customer satisfaction because quality telehealth platform services will leads customer to satisfaction and satisfied customers will result in customer loyalty to the telehealth platform services. The purpose of this study was to determine the relationship between service quality and satisfaction to the loyalty of telehealth platform users at Jabodetabek during the COVID-19 pandemic. This research is an observational study with a quantitative analytical research design and a cross sectional study. The results showed that the majority of respondents were less than 25 years old (39.8%); female (69.9%); have a higher education level (81.3%); unemployed (42.7%); high income (55.3%); domiciled in Jakarta (39.0%); using a doctor's consultation (48.8%), using the Halodoc platform (78.0%); using 1-2 times during the COVID-19 Pandemic (52.8%), and were an existing customer (51.2%). 81.7% of respondents felt they had received good service; 84.6% were satisfied; and 63.0% have high loyalty. There is a relationship between service quality and satisfaction (p-value = 0.000; OR 15.2 95%CI: 6.8 – 33.9). Service quality and satisfaction have a relationship with loyalty (p-value 0.000 and 0.001) after being controlled by individual characteristics variables (age, education, occupation, activity, platform, frequency, and duration of use). The most dominant variable was service quality with an OR of 11.4 (96% CI : 3,357 – 39,230). Suggestions that can be given to the government are need to develop guidelines in the implementation of telehealth platform services and cooperate with platform providers; for platform providers, are being able to expand the types of services related to the COVID-19 pandemic, improve user data security guarantee, provide socialization of service excellent to doctors, provide instructions for use and platform issues, and designing attractive menu layouts and colors; while for the community was to further develop the use of telehealth platform services to prevent the transmission of COVID-19 and more participate in providing regarding the needs and quality of telehealth platform services."

"Latar Belakang: Pandemi COVID-19 melibatkan berbagai sektor kehidupan yang berpeluang menimbulkan permasalahan yang menjadi sumber stress bagi masyarakat, salah satunya adalah perubahan metode pelaksanaan pembelajaran di perguruan tinggi menjadi pembelajaran daring melalui media dan terhubung dengan jaringan (internet). Pembelajaran daring dengan beban akademis ditambah kewajiban untuk isolasi dapat berpengaruh terhadap berkurangnya interaksi sosial dan menjadi faktor risiko untuk fenomena academic burnout dan penurunan nilai kesehatan mental. Tujuan: Untuk mengetahui hubungan pembelajaran daring di masa pandemi Covid-19, faktor internal, dan faktor eksternal terhadap academic burnout dan kesehatan mental mahasiswa preklinik Fakultas Kedokteran Gigi Universitas Indonesia tahun 2021. Metode: Studi cross-sectional berupa kuesioner online pada mahasiswa preklinik Fakultas Kedokteran Gigi Universitas Indonesia tahun 2021 dengan total population sampling berjumlah 372 mahasiswa pada bulan Juli hingga Agustus 2021. Kuesioner terdiri dari 39 pertanyaan. Digunakan uji korelasi melalui uji Spearman dengan melihat nilai p-value dan r (koefisien korelasi) untuk analisis statistik. Hasil: Berdasarkan uji Spearman, terdapat hubungan yang signifikan (p<0,05) antara pembelajaran daring dengan academic burnout dan kesehatan mental, antara beberapa dimensi academic burnout dengan durasi pendidikan dan dukungan orang tua, dan antara beberapa dimensi kesehatan mental dengan dukungan orangtua dan dukungan peer group. Kesimpulan: Semakin baik persepsi mahasiswa terhadap kualitas pembelajaran daring, maka semakin rendah nilai academic burnout dan semakin tinggi kualitas kesehatan mentalnya. Selain itu, mahasiswa masih banyak mahasiswa yang memiliki nilai academic burnout di tingkat moderat dan tinggi, dan nilai kesehatan mental yang di bawah rata-rata. Kemudian, ditemukan bahwa durasi pendidikan dan dukungan sosial dari orang tua dan peer group memiliki hubungan dengan beberapa dimensi dari academic burnout dan kesehatan mental.

---

Background: The COVID-19 pandemic involves various sectors of life that may cause many problems that become a source of stress for the community, one of which is the change in the method of conventional learning in universities to online learning through media and connected to the internet. Online learning with an academic load and obligation to social distancing during a COVID-19 pandemic can affect reduced social interaction and be a risk factor for the phenomenon of academic burnout and mental health decline. Objective: To determine the relationship of online learning during the COVID-19 pandemic, internal and external factors to academic burnout and mental health of undergraduate Undergraduate Dental Students University of Indonesia in 2021. Methods: Cross- sectional study in the form of online questionnaires for undergraduate dental students with a total population sampling of 372 students from July to August 2021. The questionnaire consists of 39 questions. The correlation test is used through the Spearman test by looking at the p-value and r (correlation coefficient) for statistical analysis. Results: Based on the Spearman test, there was a significant relationship (p<0.05) between online learning and academic burnout and mental health, between several dimensions of academic burnout and the duration of education and parental support, and between several dimensions of mental health and parental support. peer group support. Conclusion: The better the student's perception of the quality of online learning, the lower the academic burnout value and the higher the quality of mental health. In addition, there are still many students who have moderate and high academic burnout scores, and mental health scores that are below average. Then, it was found that the duration of education and social support from parents and peer groups was associated with several dimensions of academic burnout and mental health."

"Adanya pembatasan interaksi fisik dan pembelajaran tatap muka akibat pandemi COVID-19 menyebabkan Fakultas Ilmu Sosial dan Ilmu Politik Universitas Padjajaran melakukan transisi pembelajaran tatap muka menjadi pembelajaran daring. Pihak fakultas menilai bahwa pembelajaran daring dapat menimbulkan tantangan dan memberikan peluang, khususnya apabila dilihat dari sudut pandang dosen. Penelitian ini bertujuan untuk mengidentifikasi tantangan serta peluang dalam penyelenggaraan pendidikan secara daring berdasarkan sudut pandang dosen. Proses identifikasi dilakukan dengan melakukan survei dengan kuesioner yang bersifat open-ended questions dengan panduan pertanyaan merujuk pada identifikasi tantangan dan peluang hasil systematic literature review (SLR). Hasil survei kemudian dilakukan analisis tematik untuk mengidentifikasi tema-tema tantangan dan peluang. Analisis tematik menghasilkan empat tema tantangan dan tiga tema peluang. Tema tantangan meliputi: Tantangan Pelaksanaan Perkuliahan, Tantangan Institusi, Tantangan Individu, dan Tantangan Teknologi. Tema peluang meliputi: Peluang Individu, Peluang Perkembangan Metode Pembelajaran, dan Peluang Akses Eksterna.

---

Face-to-face interaction was prohibited by the government caused by COVID-19 pandemic. Due to prohibition of face-to-face interaction, online learning was used as alternative for conducting learning activities at Faculty of Social and Political Sciences Padjadjaran University. During transition period, faculty member identified several challenges and opportunities on online learning that came from lecturers' perspective. This study aim to identified challenges and opportunities that came from online learning based on lecturers' perspective. Systematic literature review (SLR) was used to identified challenges and opportunities of online learning from previous studies. Then, survey was conducted with lecturers that teach in higher educational institution as respondents. Open-ended questions was formed based on literatures and used to collect lecturers' opinion about challenges and opportunities of online learning. Thematic analysis was used to analyzed and identified pattern and theme of challenges and opportunities that emerged from lecturers' opinion. Four themes found regarding challenges including: courses delivery and evaluation, institutionals, individuals, and technological challenges. Three themes regarding opportunities including: individuals, development of teaching method, and external accessibility."

"Latar Belakang: Pandemi Covid-19 menyebabkan pembatasan seluruh aktivitas manusia. Di bidang pendidikan, penerapan moda pembelajaran teori IKGA menggunakan PBL yang biasanya tatap muka digantikan oleh pembelajaran daring selama pandemi Covid-19. Tujuan: Menganalisis persepsi mahasiswa terhadap perubahan moda pembelajaran teori IKGA di Fakultas Kedokteran Gigi Universitas Indonesia selama masa pandemi Covid-19. Metode: Penelitian cross-sectional pada mahasiswa FKG UI. Sampel penelitian ini adalah mahasiswa FKG UI angkatan 2017 - 2019. Teknik pengambilan sampel secara random sampling dan pengumpulan data menggunakan kuesioner melalui Google Form. Hasil Penelitian: Hasil penelitian menunjukkan persepsi mahasiswa terhadap moda pembelajaran selama pandemi Covid-19 baik dan perbedaan bermakna antar tiga kelompok hanya pada persiapan mahasiswa menuju program profesi (P-value = 0,023) dan kepercayaan diri mahasiswa memasuki program profesi (P-value = 0,000). Kesimpulan: Persiapan mahasiswa menuju program profesi dan kepercayaan diri mahasiswa memasuki program profesi lebih baik dalam pembelajaran luring daripada pembelajaran daring.

---

Background: The Covid-19 pandemic has led to resctriction all of human activities. In education, the application of theorical of pediatric dentistry using PBL that are usually face-to-face was replaced by online learning during Covid-19 pandemic.

Purpose: The aim of this study was to assess dental students perceptions towards theorical of pediatric dentistry learning mode during the Covid-19 pandemic in Faculty of Dentistry at the University of Indonesia.

Methods: This study used a cross-sectional analysis and conducted on dental students of Faculty of Dentistry Univeristy of Indonesia batch 2017 - 2019. The sampling technique was random sampling and data collection used a questionnaire via Google Form.

Results: From a total of 150 respondents, all student perception mostly good and there were significant differences between students in preparation for clinical programs (P-value = 0.023) and confidence in entering clinical programs (P-value = 0.000).

Conclusions: Dental students of Faculty of Dentistry University of Indonesia have good perception towards learning mode during COVID- 19 pandemic. Student preparation for clinical programs and confidence in entering clinical programs are way better in offline than online learning"