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"In the global environment, it's no question that we need to evaluate our training programs. That, of course, is easier said than done. The four-level evaluation model simplifies what can be a complex process. This work explains each of the four evaluation levels, what resources you need for each level, and which programs you should evaluate. "

"Contents : - Why do you need to measure and evaluate? - Step 1: Determine business-driven objectives - Step 2: Devise practical ways to collect data - Step 3: Plan for measurement and evaluation- Step 4: Analyze data quickly DATA QUICKLY - Step 5: Accurately present data - References & resources - Job aid: Test construction checklists "

"Although this Infoline will detail the focus group method of conducting a job analysis, note that there are other ways that you can obtain similar results. The method you choose depends on the amount of time you have, you access to performers or subject mater experts (SMEs), and the level of detail you need."

"Collecting data is often a daunting and frustrating process. Common questions about the process include: Where do I begin? What data do I need? How can I tell if the data is valid? This issue of Infoline answers these questions by providing information on effective data collection methodologies and how to create questionnaires that get the information you are seeking. In addition, you will find sections on electronic data collection methodologies, and how to produce a good research study final report."

"Recruiting, selecting, training, and developing quality trainers and instructors is always a challenge. This issue presents a generic model for evaluating the effectiveness of trainers, including tips on how to select the best trainers for your project. It describes strategies for developing training skills such as certification, mentoring, and developing plans, and explains how to improve trainers credibility."