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Penelitian ini bertujuan untuk menguji pengaruh compulsory citizenship behavior, emotional labor dan abusive supervision terhadap work-family conflict dengan emotional exhaustion sebagai mediatornya. Penelitian ini berjenis penelitian kuantitatif dengan desain penelitian konklusif. Metode pengambilan sampel berjenis judgemental sampling. Sejumlah 225 responden karyawan perempuan di Indonesia pada berbagai wilayah dan industri menjadi sampel pada penelitian ini. Metode analisis data yang dipakai pada penelitian ini yaitu CB-SEM yang dioleh menggunakan Lisrel 8.80. Temuan menunjukan bahwa emotional exhaustion berhasil memediasi pengaruh emotional exhaustion terhadap work-family conflict. Akan tetapi emotional exhaustion tidak dapat memediasi pengaruh emotional labor (surface acting dan deep acting) terhadap work-family conflict. Selanjutnya, emotional exhaustion memediasi pengaruh abusive supervision terhadap work-family conflict. Meskipun demikian, sampel yang digunakan terlalu kecil untuk merepresentasikan keseluruhan populasi karyawan perempuan di Indonesia.

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This study aims to examine the effect of compulsory citizenship behavior, emotional labor and abusive supervision on work-family conflict with emotional exhaustion as the mediator. This research is a quantitative research type with a conclusive research design. The sampling method is judgmental sampling. A total of 225 female employee respondents in Indonesia in various regions and industries were sampled in this study. The data analysis method used in this study is CB-SEM which is obtained using Lisrel 8.80. The findings show that emotional exhaustion successfully mediates the effect of emotional exhaustion on work-family conflict. However, emotional exhaustion cannot mediate the effect of emotional labor (surface acting and deep acting) on work-family conflict. Furthermore, emotional exhaustion mediates the effect of abusive supervision on work-family conflict. Nevertheless, the sample used is too small to represent the entire population of female employees in Indonesia.

 

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"Penelitian ini bertujuan untuk memahami pengaruh abusive supervision terhadap employee creativity dan juga dengan mempertimbangkan pengaruh tidak langsung apabila dimediasi oleh sleep deprivation, emotional exhaustion, dan self efficacy. Data untuk penelitian kuantitatif ini dikumpulkan dengan menggunakan kuesioner kepada 203 responden penelitian yang merupakan pegawai stasiun televisi di Indonesia yang memiliki masa kerja minimal satu tahun dan mempunyai atasan langsung atau supervisor di tempat kerja. Pengolahan data yang dilakukan dengan metode Structural Equation Modelling (SEM) menunjukkan bahwa abusive supervision tidak memiliki pengaruh langsung terhadap employee creativity. Hubungan abusive supervision dengan employee creativity dimediasi penuh oleh sleep deprivation. Sementara itu, dua mediator lainnya yaitu emotional exhaustion dan juga self efficacy tidak terbuktimenjadi mediator dalam hubungan pengaruh abusive supervision terhadap employee creativity.

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This study aims to understand the effect of abusive supervision on employee creativity and also consider the indirect effect if mediated with sleep deprivation, emotional exhaustion, and self efficacy. The data for this quantitative study were collected using questionnaire from 203 employees who have worked for at least one year in television station in Indonesia. The data analyzed in Structural Equation Modelling (SEM) showed that abusive supervision had no direct effect on employee creativity. The relationship between abusive supervision on employee creativity was full mediated with sleep deprivation only. However, emotional exhaustion and self efficacy were not proven to be a mediator in the causal relationship of abusive supervision on employe creativity."

"Tingginya role stress dan rendahnya resources sebagai bentuk dari job characteristics merupakan hal yang umum terjadi di lingkungan pekerjaan dan dapat memberikan pengaruh pada tingkat emotional exhaustion karyawan, termasuk karyawan KAP. Tidak hanya dari job characteristics-nya, karyawan juga mengalami emotional exhaustion akibat dari metode kerja bekerja di rumah (WFH) pada masa pandemi COVID-19 yang berasal dari adanya work-family conflict yang dialami. Tujuan dari penelitian ini adalah untuk melihat pengaruh role conflict dan job resources, antara lain job autonomy dan social support, terhadap emotional exhaustion, melalui work-family conflict sebagai variabel mediator. Penelitian ini dilakukan terhadap karyawan KAP DKI Jakarta yang bekerja sebagai auditor atau konsultan, saat ini tinggal bersama keluarga dan/atau pasangan, serta baru pertama kali merasakan metode kerja WFH (N=179). Penelitian ini diuji dengan menggunakan CFA dan SEM agar peneliti dapat secara jelas melihat pengaruh setiap variabelnya. Hasil yang didapatkan melalui penelitian ini menunjukkan bahwa role conflict dan job resources memiliki pengaruh terhadap work-family conflict, namun tidak terhadap emotional exhaustion. Selain itu, work-family conflict tidak hanya memiliki pengaruh pada emotional exhaustion, namun dapat menjadi mediator antara role conflict dan job resources pada emotional exhaustion.

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In the work environment, job characteristics such as high roles tress and low resources have an impact on employee’s emotional exhaustion, including employee who works at Public Accountant firm. During COVID-19 pandemic, employees should change their work method to working from home (WFH) which can give an impact to their emotional exhaustion due to the work-family conflict happened by this method. The main focus on this study is to see the relationship between role conflict on work, job autonomy and social support as a part of job resources, to emotional exhaustion with work-family conflict as the mediator variable. Data were collected from Public Accountant workers (N=179) who work from home in DKI Jakarta, lived with their partner and/or family, and work with WFH method for the first time during COVID - 19 pandemic. This study was analysed with CFA and SEM to see the effect of role conflict and job resources to emotional exhaustion through work-family conflict. The result shows that role conflict and job resources has an impact on work-family conflict, but not to emotional exhaustion. Work-family conflict in the other hand, is not only has an impact on emotional exhaustion, but also mediated between role conflict and job resources to emotional exhaustion."

"Kelelahan emosional (emotional exhaustion) merupakan suatu proses psikologis yang dihasilkan akibat adanya beban kerja yang berlebihan (work overload) dan konflik pekerjaan-keluarga (work-family conflict). Konflik antara pekerjaan dan keluarga terjadi saat seseorang sulit untuk membagi waktunya dalam memenuhi kedua peran dalam waktu yang bersamaan. Perawat dapat menderita kelelahan emosional karena memiliki intensi emosional dalam pekerjaannya. Adanya beban kerja yang berlebihan menyebabkan perawat cenderung memiliki kelelahan emosional dan dalam jangka panjang dapat memicu terjadinya turnover intention. RS Harima merupakan salah satu RS Swasta di Depok yang mengalami peningkatan turnover setiap tahun khususnya perawat, sehingga hal ini menjadi suatu permasalahan yang harus diselesaikan oleh RS Harima. Penelitian ini bertujuan untuk mempertegas peran emotional exhaustion sebagai variabel mediasi pada hubungan work overload dan work-family conflict terhadap turnover intention. Responden yang terlibat dalam penelitian ini sejumlah 148 perawat yang bekerja di RS Harima. Peneliti menggunakan kuesioner untuk pengambilan data yang kemudian dianalisis dengan menggunakan SEM. Hasil pada penelitian ini menunjukkan emotional exhaustion memediasi hubungan work overload dan work-family conflict terhadap turnover intention. Selanjutnya work overload berpengaruh positif tidak signifikan terhadap turnover intention

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Emotional exhaustion is a psychological process that results from excessive workload and work-family conflict. Conflict between work and family occurs when a person is difficult to divide his time in fulfilling both roles at the same time. Nurses can suffer from emotional exhaustion due to having an emotional feeling at work. Excessive workload causes nurses to tend to have emotional fatigue and in the long run can trigger turnover intention. Harima Hospital is one of the Private Hospitals in Depok that experiences an increase in turnover every year, especially nurses, so this becomes a problem that should be solved by Harima Hospital. This study aims to reinforce the role of emotional exhaustion as a mediating variable in the relationship of work overload and work-family conflict to turnover intention. The respondents involved in this study were 148 nurses working in Harima Hospital. Researchers used a questionnaire for data retrieval which was then analyzed using SEM. The results of this study indicate that emotional exhaustion mediates the relationship of work overload and work-family conflict to turnover intention. Furthermore, work overload has no significant positive effect on turnover intention"

"Turnover intention merupakan salah satu permasalahan yang menjadi perhatian khusus bagi industri garmen di Indonesia. Fakta kurangnya pekerja di industri ini dapat memperburuk kondisi apabila pihak manajemen tidak mampu mencegah turnover intention pekerja garmen yang dapat berakibat pada actual turnover. Oleh sebab itu, penelitian ini dilakukan untuk menguji pengaruh work-family conflict dan resilience terhadap turnover intention dengan peran mediasi emotional exhaustion. Penelitian ini merupakan bagian dari penelitian payung yang dilakukan oleh Universitas Indonesia (UI), Tufts University, dan Real-Time Analytics (RTA) Vietnam dengan melibatkan 127 pabrik garmen dan 3.800 responden dari enam provinsi di Indonesia. Namun, jumlah data yang valid dan dapat digunakan dalam penelitian adalah 2.897 responden. Pembuktian hipotesis dilakukan dengan menguji hubungan variabel melalui Structural Equation Model (SEM). Hasil membuktikan bahwa pengaruh work-family conflict dan resilience terhadap turnover intention secara penuh dimediasi oleh emotional exhaustion. Hal ini dapat disimpulkan bahwa tingginya tingkat work-family conflict dan rendahnya resilience pekerja akan mendorong munculnya turnover intention apabila pekerja mengalami emotional exhaustion. Hasil penelitian ini dapat menjadi acuan bagi pihak manajerial untuk terus memperbaiki kondisi lingkungan kerja di industri garmen Indonesia dengan cara memahami faktor apa saja yang menimbulkan emotional exhaustion.

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Turnover intention is one of problems faced by garment industries in Indonesia while this condition becomes worse because of workers shortage occured in Indonesia. This research aims to examine the effect of work-family conflict and resilience on turnover intention through the mediating role of emotional exhaustion. This research is a part of collaborative study conducted by Universitas Indonesia (UI), Tufts University, and Vietnam Real-Time Analytics (RTA) which involves 127 selected garment factories with a sample of 3.800 garment workers from six provinces. However, the valid data that can be used in this research are only 2.897. Structural Equation Model (SEM) is used to proved the hypotheses. The results show that the effect of work-family conflict and resilience on turnover intention are fully mediated by emotional exhaustion. In conclusion, the higher level of work-family conflict and the lower level of resilience can lead to the higher level of turnover intention only if the workers are emotionally exhausted. This research gives insight for management to provide better working condition in garment industry by identifying factors of emotional exhaustion."

"ABSTRAK<

Kondisi tempat kerja yang merugikan menyangkut kesejahteraan pekerja dapat memengaruhi persepsi pekerja terhadap organisasi. Bila perusahaan gagal menciptakan kondisi kerja yang dapat memenuhi kebutuhan dasar pekerja, konsekuensinya yakni menyebabkan turnover intention melalui emotional exhaustion yang dialami pekerja. Penelitian ini bertujuan untuk mengetahui pengaruh dari verbal abuse dan abusive supervision terhadap turnover intention melalui mediasi emotional exhaustion pada pekerja pabrik garmen di Indonesia. Data penelitian diperoleh dengan melakukan survei terhadap 2.897 pekerja di pabrik garmen, di Pulau Jawa, Indonesia. Metode penelitian menggunakan Structural Equation Modeling (SEM). Hasil penelitian ini menunjukkan bahwa emotional exhaustion memediasi secara parsial pengaruh verbal abuse dan abusive supervision terhadap turnover intention secara berurutan.

 

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ABSTRACT

Adverse workplace conditions, especially concerning the welfare of workers can affect workers' perceptions of the organization. If the company fails to address working conditions that can meet the basic needs of workers, the consequences are causing turnover intention through emotional exhaustion experienced by workers. This study aims to determine the effects of verbal abuse and abusive supervision toward turnover intention through emotional exhaustion as mediation of garment workers in Indonesia. The research data was obtained by surveying 2,897 garment workers, Java, Indonesia. The research method uses Structural Equation Modeling (SEM). The results of the study showed that emotional exhaustion partially mediates the influence of verbal abuse and abusive supervision on the turnover intention sequentially.

 

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"Penelitian ini bertujuan untuk mengetahui pengaruh work-family conflict dan family-work conflict terhadap dua konsekuensi, yaitu konsekuensi pekerjaan kepuasan kerja dan komitmen afektif dan konsekuensi kesehatan kepuasan hidup dan emotional exhaustion pada pegawai Inspektorat Jenderal Kementerian Kesehatan RI. Penelitian ini dilakukan terhadap 272 responden yang merupakan pegawai Inspektorat Jenderal Kementerian Kesehatan RI yang berlokasi di Jakarta. Data yang didapatkan dari responden kemudian diolah dan dianalisis menggunakan metode structural equation modelling.Hasil penelitian ini membuktikan bahwa work-family conflict dan family-work conflict berpengaruh negatif terhadap kepuasan kerja dan komitmen afektif dan mempunyai pengaruh positif terhadap emotional exhaustion.Namun work ndash;family conflict dan family-work conflict tidak terbukti berpengaruh secara signifikan terhadap kepuasan hidup yang dirasakan oleh pegawai Itjen Kemenkes RI. Oleh karena itu untuk meningkatkan kepuasan kerja dan komitmen afektif, organisasi dapat menerapkan kebijakan untuk meminimalisir konflik yang terjadi pada para pegawainya dan dapat menurunkan tingkat emotional exhaustion sekaligus meningkatkan kepuasan hidup pegawai seperti meningkatkan kualitas dan kuantitas daycare di lingkungan kantor, penentuan kebijakan yang tepat untuk diberlakukan kepada pegawai dan menyeimbangkan beban kerja yang diberikan kepada masing-masing pegawai.

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This study aims to determine the effect of work family conflict and family work conflict against two consequences, namely job consequences job satisfaction and affective comitment and health consequences life satisfaction and emotional exhaustion to the employees of the Inspectorate General of the Ministry of Health of Republic of Indonesia. Data obtained from 272 respondents were then processed and analyzed using structural equation modeling.

The results of this study prove that the work family conflict and family work conflict have a negative effect on job satisfaction and affective commitment and have a positive effect on emotional exhaustion.However, work family conflict and family work conflict are not proven to significantly affect life satisfaction felt by employees of the Inspectorate General of the Ministry of Health of Republic of Indonesia. Therefore, to improve job satisfaction and affective commitment, organizations can implement policies to minimize the conflict on their employees and to reduce the level of emotional exhaustion and increase life satisfaction of employees such as improving the quality and quantity of daycare in the office environment, determination of appropriate policies to be applied to employees and balancing the workload given to each employee.emotional exhaustion, family work conflict, kepuasan hidup, kepuasan kerja, komitmen afektif, pegawai sektor publik, work family conflict."

"Job embeddedness dan organizational citizenship behavior merupakan dua faktor penting yang perlu diperhatikan oleh suatu organisasi/perusahaan karena dapat dijadikan sebagai kunci utama dalam membangun dan meningkatkan efektivitas karyawan dan keberhasilan dalam sebuah organisasi/perusahaan. Salah satu faktor yang dapat mempengaruhi tingkat job embeddedness dan organizational citizenship behavior adalah work-life conflict dan emotional exhaustion serta adanya peran Manajemen SDM dalam organisasi/perusahaan untuk dapat meminimalkan work-life conflict dan emotional exhaustion untuk dapat meningkatkan job embeddedness dan organizational citizenship behavior pada seorang karyawan khususnya karyawan yang sudah berkeluarga. Work-life conflict yang dialami karyawan dalam pekerjaan dan rumah tangga dapat berhubungan dengan emotional exhaustion dan outcome pekerjaan yaitu job embeddedness dan organizational citizenship behavior pada karyawan di DKI Jakarta dan sekitarnya dengan emotional exhaustion sebagai mediasi. Penelitian ini menggunakan metode Structural Equation Modeling SEM . Data penelitian ini diperoleh dari 196 karyawan di DKI Jakarta dan sekitarnya yang sudah menikah melalui kuesioner secara online dan offline. Hasil penelitian menunjukkan bahwa work-life conflict memiliki pengaruh positif terhadap emotional exhaustion. Selain itu, work-life conflict memiliki pengaruh negatif terhadap organizational citizenship behavior, sedangkan work-life conflict ditemukan tidak memiliki pengaruh terhadap job embeddedness. Lebih lanjut, emotional exhaustion juga tidak memiliki pengaruh terhadap job embeddedness dan organizational citizenship behavior. Hal tersebut menunjukkan bahwa emotional exhaustion tidak memiliki peran sebagai mediasi antara work-life conflict terhadap job embeddedness dan organizational citizenship behavior.

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Job embeddedness and organizational citizenship behavior are two important factors that need to be considered by an organization company because it can be used as a key in building and improving employee effectiveness and success in an organization company. One of the factors that can influence the level of job embeddedness and organizational citizenship behavior is work life conflict and emotional exhaustion and the role of HR Management in organization company to minimize work life conflict and emotional exhaustion to increase job embeddedness and organizational citizenship behavior on an employee especially an already married employee. Work life conflicts experienced by employees in work and households can relate to emotional exhaustion and work outcomes such as job embeddedness and organizational citizenship behavior in employees in DKI Jakarta and surrounding areas with emotional exhaustion as mediation. This research uses Structural Equation Modeling SEM method. This research data was obtained from 196 employees in DKI Jakarta and surrounding areas who have been married through questionnaires online and offline. The results showed that work life conflict has a positive effect on emotional exhaustion. In addition, work life conflict has a negative influence on organizational citizenship behavior, whereas work life conflict is found to have no effect on job embeddedness. Furthermore, emotional exhaustion also has no effect on job embeddedness and organizational citizenship behavior. It shows that emotional exhaustion has no role as mediation between work life conflict towards job embeddedness and organizational citizenship behavior."

"ABSTRAKIdentity Conflict adalah ketidaksesuaian yang dirasakan seseorang pada dua atau lebih identitasnya. Penelitian ini bertujuan untuk mengetahui apakah positive gender identity dan female role model berpengaruh terhadap identity conflict dan berdampak pada emotional exhaustion dengan sampel pemimpin wanita (N=151) di Indonesia. Metode dalam penelitian ini menggunakan survey online. Hasil penelitian menunjukkan bahwa female role model tidak berpengaruh terhadap identity conflict. Ditemukan bahwa positive gender identity berpengaruh negatif signifikan terhadap identity conflict dan identity conflict berpengaruh positif signifikan terhadap emotional exhaustion.

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ABSTRACTIdentity conflict is an incongruence perceived by someone in two or more identities. This research is aimed to examine whether positive gender identity and female role model had any effect on identity conflict and in the end towards emotional exhaustion. Sample of this research are women leaders in Indonesia (N=151). The method used in the study is online survey. The results shows that there are no effect between female role model toward identity conflict. There are negatively significant effect of positive gender identity toward identity conflict and positively significant effect of identity conflict toward emotional exhaustion"

"ABSTRAKBelum terpenuhinya kebutuhan SDM mendorong Badan Standardisasi Nasional (BSN) untuk menemukan solusi atas permasalahan terkait role overload dan efeknya terhadap organizational citizenship behavior (OCB). Tujuan penelitian ini adalah untuk memeriksa pengaruh role overload terhadap OCB pegawai BSN yang dimediasi oleh emotional exhaustion serta dimoderasi oleh dukungan otonomi dari atasan. Model penelitian disusun berdasarkan teori Conservation of Resource dan teori Self-Determination. Seluruh responden penelitian ini merupakan pegawai tetap BSN. Pengumpulan data dilakukan dengan menggunakan survei online dan analisis data dilakukan dengan menggunakan SEM-PLS. Berdasarkan hasil pengolahan 212 data pegawai BSN diperoleh hasil yang mendukung model hipotesis dan menjelaskan hubungan antarvariabel penelitian. Role overload diketahui memiliki pengaruh negatif dan tidak langsung terhadap OCB melalui emotional exhaustion, dan dukungan otonomi dari atasan sebagai penyangga efek negatif dari role overload terhadap emotional exhaustion, serta secara tidak langsung terhadap OCB. Hasil ini membantu kita untuk memahami variabel intervening yang menjelaskan hubungan negatif antara OCB dan challenge stressors. Selain itu, hasil penelitian ini memberikan informasi mengenai praktik manajerial pada instansi pemerintahan untuk mengurangi efek negatif dari role overload.

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ABSTRACTThe lack of human resources encourages the National Standardization Agency (BSN) to find solutions to role overload problems and their effect on the organizational citizenship behavior (OCB). The objective of this research is to examine the influence of role overload on OCB of BSN employees, mediated by emotional exhaustion and moderated by supervisor autonomy support. The proposed model was built based on the Conservation of Resource theory and the theory of Self-Determination. All of the participants in this study were permanents employees of BSN. Data were collected using an online survey, and all analyses were carried out using SEM-PLS. Based on the study of 212 employees from BSN, the results provide support for a hypothetical model that determines the correlation among all variables. The role overload was found to have an indirect and negative effect on OCB through emotional exhaustion, and supervisor autonomy support was found to buffer the negative relationship between role overload and emotional exhaustion, and indirectly to OCB. These findings help us to understand the intervening variable that explain the negative relationship between OCB and challenge stressors. Furthermore, this findings provide information about managerial practices at government agencies to reduce the negative effects of role overload."