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Vallendiah Ayuningtiyas
"Badan Narkotika Nasional (BNN) RI merupakan leading institution dalam menangani salah satu bentuk ancaman nir-militer, yaitu penyalahgunaan narkotika di Indonesia. Melalui strategi soft power approach, BNN menyediakan layanan rehabilitasi bagi penyalahguna narkotika. Konselor adiksi, merupakan tenaga profesional yang berperan penting dalam melaksanakan layanan rehabilitasi kepada penyalahguna narkotika. Kepuasan kerja konselor adiksi dalam melaksanakan tugas pokoknya, menjadi indikator terhadap kualitas, kapabilitas layanan, dan kredibilitas organisasi BNN dalam melaksanakan tugas P4GN.Penelitian ini bertujuan untuk mengetahui faktor yang memengaruhi kepuasan kerja konselor adiksi. Faktor tersebut yaitu: persepsi dukungan organisasi, sindrom burnout kerja, serta lingkungan kerja fisik. Penelitian ini menggunakan desain mix-method eksplanatori, dengan melibatkan 130 orang konselor adiksi yang bekerja di fasilitas layanan rehabilitasi rawat jalan dan rawat inap BNN RI. Metode analisis yang digunakan adalah SEM-PLS dalam mengukur persepsi dukungan organisasi dan sindrom burnout terhadap kepuasan kerja melalui lingkungan kerja fisik sebagai variabel mediator. Hasilnya, sebesar 95.4% konselor adiksi memiliki kesesuaian persepsi dukungan organisasi. Kemudian, 86.9% konselor adiksi berada pada level burnout rendah karena memiliki strategi coping stres yang sesuai. Konselor adiksi yang bekerja dengan lingkungan kerja fisik yang sesuai sebesar 96.9%, dan konselor adiksi yang merasa puas dengan pekerjaanya sebesar 96.2%. Lingkungan kerja fisik konselor adiksi, memiliki pengaruh langsung (direct) dan tidak langsung (indirect) antara persepsi dukungan organisasi terhadap kepuasan kerja. Sedangkan lingkungan kerja fisik tidak memiliki pengaruh yang signifikan antara sindrom burnout kerja terhadap kepuasan kerja. Penelitian ini dapat digunakan oleh organisasi BNN RI dalam memaksimalkan kepuasan kerja konselor adiksi melalui optimalisasi dukungan organisasi, lingkungan kerja fisik, dan upaya pencegahan serta penanganan sindrom burnout kerja.

BNN RI is a leading institution in dealing with one form of non-military threat, namely narcotics abuse in Indonesia. Through a soft power approach strategy, BNN provides rehabilitation services for drug abusers. Addiction counselors are professionals who play an important role in carrying out rehabilitation services for drug abusers. The job satisfaction of addiction counselors in carrying out their main duties is an indicator of the quality, service capability, and credibility of the BNN organization in carrying out P4GN tasks. This research aims to determine the factors that affect the job satisfaction of addiction counselors, such as: perception of organizational support, burnout syndrome, and physical work environment. This study used an explanatory mix-method design, involving 130 addiction counselors who worked in BNN RI's outpatient and inpatient rehabilitation service facilities. The analysis method used is SEM-PLS in measuring the perception of organizational support and burnout syndrome on job satisfaction through the physical work environment as a mediator variable. As a result, 95.4% of addiction counselors have a suitable perception of organizational support. Then, 86.9% of addiction counselors are at low burnout levels because they have appropriate stress coping strategies. Addiction counselors who work with an appropriate physical work environment are 96.9%, and addiction counselors who are satisfied with their work are 96.2%. The physical work environment of addiction counselors has a direct and indirect influence between perceptions of organizational support and job satisfaction. While the physical work environment does not have a significant influence between job burnout syndrome and job satisfaction. While the physical work environment does not have a significant influence between job burnout syndrome and job satisfaction. This research can be used by BNN RI organizations in maximizing job satisfaction of addiction counselors through optimizing organizational support, physical work environment, and efforts to prevent and treat work burnout syndrome."
Jakarta: Sekolah Kajian Stratejik dan Global Universitas Indonesia, 2023
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UI - Tesis Membership  Universitas Indonesia Library
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Doni Darwin
"Pemulihan ekonomi negara melalui peneriman perpajakan menjadi sangat penting untuk mencegah adanya krisis dan mengembalikan kondisi perekonomian. Kinerja Direktorat Jenderal Pajak mengalami peningkatan selama dua tahun terakhir dalam hal penerimaan negara, namun dengan adanya pandemi Covid-19 yang mengakibatkan adanya disrupsi tatanan baru dalam bekerja, terdapat fenomena baru seperti faktor work-life balance, meningkatnya job stress, menurunnya job satisfaction, burnout dan dampaknya terhadap job performance pegawai Direktorat Jenderal Pajak. Penelitian ini bertujuan untuk melihat dampak dari disrupsi yang ada pada masa transisi setelah pandemi Covid-19 kepada pegawai sektor publik, khususnya Direktorat Jenderal Pajak melalui kuesioner secara daring kemudian diolah dan dianalisis menggunakan Structural Equation Modelling (SEM). Hasil penelitian memberikan gambaran bahwa work-life balance tidak berpengaruh terhadap job performance, sedangkan job stress, dan job satisfaction memiliki pengaruh positif, sementara burnout memiliki pengaruh negatif terhadap job performance. Selain itu, job satisfactiondan burnout mampu menjadi variabel mediasi yang memperkuat hubungan variabel penelitian job stress dan job performance, namun tidak memiliki efek yang signifikan pada hubungan antara work-life balance dan job performance.

The performance of the Directorate General of Taxes has increased over the last two years in terms of state revenues, but with the Covid-19 pandemic which resulted in the disruption of the new work order, there are new phenomena such as increased stress, decreased job satisfaction, burnout, and its impact on the job performance of the Directorate General of Taxes employees. This study aims to see the impact of disruption during the transition period after the Covid-19 pandemic on public sector employees, especially the Directorate General of Taxes through online questionnaires which are then processed and analyzed using Structural Equation Modeling (SEM). The results of the study provide an illustration that work-life balance, does not affect job performance, while job stress, job satisfaction and burnout have a significant influence, both positively and negatively on job performance. In addition, job satisfaction and burnout can become mediating variables that strengthen the relationship between job stress and job performance, while they have little to no effect in relationship between work-life balance and job performance."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
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UI - Tesis Membership  Universitas Indonesia Library
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Hahotan, Siregar Minardo Resky, author
"Penataan struktur disertai pembenahan alur kerja dan proses bisnis pada organisasi
sektor publik dilakukan agar terwujud pemerintahan yang efektif dan efisien. Penelitian ini
menggunakan teori pertukaran sosial untuk mengamati pengaruh internal communication
satisfaction dan perceived organizational support terhadap readiness to change yang
dimediasi employee engagement untuk mendukung pembaruan pada pegawai Lembaga Fiskal
Pusat (LFP). Hasil analisis data dari 387 responden pegawai LFP menunjukkan bahwa 7
hipotesis memiliki pengaruh positif dan signifikan, sementara 3 hipotesis ditemukan tidak
signifikan. Data primer dikumpulkan melalui metode survei dengan mengirim kuesioner
daring kepada responden. Hipotesis diuji menggunakan Structural Equation Modeling (SEM)
dengan aplikasi Lisrel 8.8.

The structuring of the organizational framework, coupled with the improvement of
workflow and business processes in the public sector, is undertaken to achieve effective and
efficient governance. This research utilizes social exchange theory to examine the influence
of internal communication satisfaction and perceived organizational support on readiness to
change, mediated by employee engagement, to support reforms among employees of the
Central Fiscal Agency. The results of data analysis from 387 respondents of Central Fiscal
Agency employees indicate that seven hypotheses have a positive and significant influence,
while three hypotheses are found to be not significant. Primary data were collected through a
survey method by sending online questionnaires to respondents. Hypotheses were tested using
Structural Equation Modeling (SEM) with Lisrel 8.8 application.
"
Jakarta: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2024
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UI - Tesis Membership  Universitas Indonesia Library
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Mulya Adhimara
"Sumber Daya Manusia memegang peranan dan fungsi yang signifikan dalam rangka tercapai keberhasilan organisasi termasuk juga erat kaitannya dengan lingkungan kerja dari personel tersebut. Hal ini sejatinya juga yang ada dan terjadi di Direktorat Reserse Kriminal Umum (Dit Reskrimum) Polda Metro Jaya sebagai salah satu unit organisasi pada Kepolisian Daerah Metro Jaya. Dit Reskrimum Polda Metro Jaya, secara struktural memiliki 2 (dua) Bagian, 6 (enam) Sub Direktorat (Sub Dit) dan 1 seksi sebagai satuan tugas di bawahnya yang memiliki tugas, wewenang dan tanggung jawab berbeda. Dalam openelitian ini, penulis membatasi objek penelian khusus pada personel yang berdinas pada 6 (enam) Sub Direktorat saja yaitu Sub Direktorat Keamanan Negara (non operasional), Sub Direktorat Harta Benda-Bangtah (non operasional), Sub Direktorat Reserse Mobile-Resmob (operasional), Sub Direktorat Umum-Jatanras (operasional), Sub Direktorat Renakta (non operasional) dan Sub Direktorat Ranmor (operasional). Penelitian ini diselenggarakan untuk mengetahui perbedaan persepsi responden yang merupakan personel Dit Reskrimum Polda Metro Jaya dengan 3 (tiga) variabel yaitu lingkungan kerja, motivasi kerja dan kepuasan kerja. Lebih jauh, peneliti juga mencoba menguji pengaruh antar variabel tersebut pada responden. Adapun Jenis penelitiannya adalah eksplanatif untuk mengungkapkan perbedaan persepsi responden terhadap variabel penelitian dalam lingkup organisasi yang berbeda serta untuk mengkaji lebih dalam terhadap pengaruh variabel independen maupun variabel dependen yang dirumuskan dalam pertanyaan penelitian. Populasi penelitian berjumlah 820 orang anggota Polri yang tersebar pada berdinas pada 6 (enam) Sub Direktorat yang ada di bawah Dit Reskrimum Polda Metro Jaya. Pengambilan sampel dilakukan secara kluster random sampling dari personel di masing-masing subdit tersebut. Hasil penelitian menunjukkan bahwa persepsi personel Dit Reskrimum Polda Metro Jaya terhadap variabel yang diteliti tergolong bervariasi namun faktor lingkungan kerja sangat mempengaruhi motivasi kerja dan juga kepuasan kerja. Kepuasan kerja disini pun erat kaitannya dengan motivasi kerja personel. Sehingga seluruh variabel tersebut saling terkait dan berhubungan satu sama lain.

The role and function of Human Resources plays a significant role in achieving organizational success, including closely related to the work environment of the personnel. This is similar to what happened to the Directorate of Criminal Investigation at the Metro Jaya Police, which is one of the organizational units within the Metro Jaya Regional Police. Within the work environment of the Directorate General of Criminal Investigation of the Polda Metro Jaya, there are 6 (six) Sub Directorates (Sub Directorates) under it which have different duties, authorities and responsibilities in handling cases of general crimes that occur, including Sub Directorate of National Security (non-operational), Sub Directorate Land Assets (non-operational), Sub Directorate Resmob (operational), Sub Directorat General Crime - Jatanras (operational), Sub Directorate Renakta (non-operational) and Sub Directorate Ranmor (operational). This study aims to identify and analyze the differences in perceptions of Polri members based on the work environment, work motivation on the achievement of job satisfaction in the personnel of the Ditreskrimum Polda Metro Jaya which consists of several organizational units. This type of research uses explanatory research which aims to reveal differences in respondents' perceptions of research variables in different organizational units and examine more deeply the influence of independent and dependent variables formulated in research questions. The research population was conducted on 820 members of the National Police who serve at the Directorate General of Criminal Investigation of the Polda Metro Jaya which consists of 6 (six) Sub-Directorates under it. Sampling was carried out by cluster random sampling from the personnel of each sub-directorate in the Directorate of General Criminal Investigation. The results showed that the perception of the personnel in the Directorate of Criminal Investigation at the Polda Metro Jaya on the variables studied was varied, but the work environment factors greatly influenced work motivation and job satisfaction. Job satisfaction here is also closely related to the work motivation of personnel. So that all of these variables."
Jakarta: Sekolah Kajian Stratejik dan Global Universitas Indonesia, 2022
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UI - Tesis Membership  Universitas Indonesia Library
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Mario Chrissendy Dian Saputra
"Tingginya persaingan antara Perusahaan Fintech mengharuskan manajemen Perusahaan mampu menjaga job performance. Job performance dapat dicapai Perusahaan melalui kepuasan kerja karyawan. Quality of work life dapat menunjang ketercapaian kinerja serta job performance karyawan, akan tetapi burnout bisa mengurangi kinerja para karyawan Perusahaan. Penelitian ini bertujuan untuk mengetahui apakah (1) Menganalisis pengaruhburnout terhadap job performance karyawan, (2) Menganalisis pengaruh quality of work life terhadap job performance, (3) Menganalisis pengaruh kepuasan kerja terhadap job performance, (4) Menganalisis pengaruh tidak langsung burnout terhada job performance melalui kepuasan kerja, dan (5) Menganalisis pengaruh tidak langsung quality of work life terhadap job performance melalui kepuasan kerja, Penelitian ini dilakukan pada Perusahaan Fintech di Indonesia dengan rancangan penelitian kuantitatif. Data dikumpulkan melalui penyebaran kuesioner menggunakan skala Likert. Metode analisis secara kuantitatif dengan menggunakan analisis SEM PLS. Hasil penelitian menunjukkan: (1) Burnout memiliki pengaruh negatif dan signifikan terhadap variabel Job performance. (2) Quality Work of Life memiliki pengaruh positif dan signifikan terhadap Job performance. (3) Kepuasan kerja memiliki pengaruh positif dan signifikan terhadap Job performance. (4) Pengaruh tidak langsung antara Burnout terhadap Job performance melalui Kepuasan kerja adalah signifikan. (5) Pengaruh tidak langsung antara Quality Work of Life terhadap Job performance melalui Kepuasan kerja adalah signifikan.

The intense competition among Fintech companies requires management to maintain job performance. Job performance can be achieved through employee job satisfaction. Quality of work life can support the achievement of performance and employee performance, but burnout can reduce the performance of company employees. This study aims to analyze (1) the influence of burnout on employee job performance, (2) the influence of quality of work life on job performance, (3) the influence of job satisfaction on job performance, (4) the indirect influence of burnout on job performance through job satisfaction, and (5) the indirect influence of quality of work life on job performance through job satisfaction. This research was conducted at Fintech companies in Indonesia using a quantitative research design. Data were collected through questionnaires employing the Likert scale. The quantitative analysis method used was SEM PLS analysis. The results showed that (1) burnout has a negative and significant influence on job performance, (2) quality work of life has a positive and significant influence on job performance, (3) job satisfaction has a positive and significant influence on job performance, (4) the indirect influence of burnout on job performance through job satisfaction is significant, and (5) the indirect influence of quality work of life on job performance through job satisfaction is significant."
Jakarta: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2024
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UI - Tesis Membership  Universitas Indonesia Library
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Glend Felix
"Sumber daya manusia merupakan faktor penting dalam keberhasilan organisasi mencapai tujuan. sumber daya manusia yang berkualitas tinggi pada organisasi dapat diperoleh melalui peningkatkan kepuasan kerja anggota organisasi itu sendiri. Kepuasan kerja berkaitan dengan kepercayaan, Polri sebagai lembaga disektor publik yang memiliki peran dan fungsi sangat penting dalam memberikan pelayanan, dituntut untuk dapat memberikan pelayanan yang baik sehingga mendapatkan kepercayaan publik yang baik. Penelitian ini bertujuan untuk menganalisis pengaruh quality of work life dan work life balance terhadap kepuasan kerja dan perceived organizational support, selain itu penelitian ini juga bertujuan untuk menganalisis peran perceived organizational support sebagai variabel intervening dalam memediasi pengaruh quality of work life dan work life balance terhadap variabel kepuasan kerja. Penelitian ini dilakukan dengan metode kuantitatif. Sampel dalam penelitian ini 290 anggtota Polres Tulang Bawang. Peneliti menyebarkan kuesioner secara langsung dan secara online. Dalam penelitian analisis dilakukan menggunakan structural equation modelling (SEM) melalui perangkat Partial Least Square (PLS) 4.0. Hasil temuan dalam penelitian ini menunjukkan bahwa quality of work life dan work life balance berpengaruh signifikan terhadap kepuasan kerja dan perceived organizational support. Perceived organizational support berpengaruh signifikan terhadap kepuasan kerja selain itu dari efek mediasi ditemukan bahwa quality of work life dan work life balance melalui perceived organizational support memiliki pengaruh positif dan signifikan terhadap kepuasan kerja. Hasil temuan ini menjelaskan bahwa seluruh hipotesis yang diajukan dalam penelitian ini diterima, selain itu hasil penelitian ini juga menyoroti bahwa peningkatan quality of work life dan work life balance dapat dilakukan melalui program-program yang berkaitan dengan family friendly. Polres Tulang Bawang dapat meningkatkan perceived organizational support melalui komunikasi terbuka dan memberikan informasi terkini, Program pengembangan karir dan pelatihan keterampilan anggota.

The human resources of an organization represent a significant factor in its capacity to achieve its stated objectives. The acquisition of high-quality human resources within the organization can be facilitated by enhancing the job satisfaction of its members. Job satisfaction is related to trust. As an institution in the public sector that plays a crucial role in service provision, Polri is expected to provide high-quality services in order to gain public trust. The objective of this study is to analyze the effect of quality of work life and work-life balance on job satisfaction and perceived organizational support. Additionally, the study aims to analyze the role of perceived organizational support as an intervening variable in mediating the effect of quality of work life and work-life balance on job satisfaction variables. This research was conducted using quantitative methods. The sample for this study consisted of 290 members of the Polres Tulang Bawang. The researchers distributed questionnaires in both direct and online formats. The research involved the application of structural equation modeling (SEM) through the Partial Least Square (PLS) 4.0 tool for the purpose of analysis. The findings of this study indicate that quality of work life and work-life balance have a significant effect on job satisfaction and perceived organizational support. The perception of organizational support has a notable impact on job satisfaction. Furthermore, the mediation effect indicates that the quality of work life and work-life balance, as mediated by perceived organizational support, have a positive and significant effect on job satisfaction. The findings of this study indicate that all of the hypotheses proposed in this study are accepted. Additionally, the results of this study demonstrate that improving the quality of work life and work-life balance can be achieved through the implementation of programs designed to enhance family- friendly policies. Polres Tulang Bawang can enhance the perception of organizational support by fostering open communication and the dissemination of timely information, implementing career development programs, and offering member skills training."
Jakarta: Sekolah Kajian Strategik dan Global Universitas Indonesia, 2024
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UI - Tesis Membership  Universitas Indonesia Library
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Sinta Samtica
"Skripsi ini membahas hubungan komponen kualitas kehidupan kerja dengan motivasi kerja perawat pelaksana di RS Haji Jakarta. Penelitian ini merupakan studi yang bersifat kuantitatif dengan menggunakan desain penelitian cross sectional. Hasil penelitian menunjukan bahwa komponen kualitas kehidupan kerja yang terdiri dari fasilitas yang tersedia, keselamatan lingkungan kerja, keterlibatan karyawan, kompensasi yang seimbang, komunikasi, pengembangan karir, penyelesaian masalah, rasa aman terhadap pekerjaan, dan rasa bangga terhadap institusi memiliki hubungan yang bermakna dengan motivasi kerja. Berdasarkan hasil penelitian maka disarankan untuk survei gaji ke rumah sakit yang setipe, reward dan punishment kehadiran karyawan, sosialisasi jenjang karir perawat RS Haji Jakarta, pelatihan yang sesuai dengan kompetensi, dan memberi kesempatan perawat untuk bersosialisasi.

This focus of this study is relationship component of quality of work life with work motivation of nurse at Haji Jakarta Hospital. This research is a quantitative study using cross sectional research design. The result showed that the component of quality of working life consists of : wellness, safe environment, employee participation, equitable compensation, communication, career development, conflict resolution, pride, and job security meaningful relationship with work motivation. Based on the result research, it is advisable to salary survey with other hospital which same type, reward and punishment for presence of employees, socialization level of nursing career in Haji Jakarta Hospital, training appropriate to the competence, and give opportunity nurses to socialize."
Depok: Fakultas Kesehatan Masyarakat Universitas Indonesia, 2011
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UI - Skripsi Open  Universitas Indonesia Library
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Rowan, Sophie
Harlow: Pearson, 2008
650.1 ROW h
Buku Teks  Universitas Indonesia Library
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Scott, Gini Graham
"Every year, we all find ourselves working harder, longer, and at a faster pace. Very few of us are working a forty-hour week anymore and many of us find it impossible to find time to relax much less find ways to make our jobs more enjoyable. Finally here is an antidote for overstressed workers everywhere. As an expert in personal and professional development, Gini Graham Scott has helped people all over the world find more enjoyment in their work and personal lives. In "Enjoy!" she shares her secrets for finding and creating more fulfillment at the office."
New York: American Management Association, 2008
e20443859
eBooks  Universitas Indonesia Library
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