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"Penelitian ini mengkaji proses penyitaan aset penanggung pajak Wajib Pajak Bentuk Usaha Tetap (BUT). BUT, meskipun berbasis di luar negeri, dikenakan pajak di Indonesia dengan karakteristik dan kompleksitas tersendiri terkait kepemilikan aset. Penelitian menggunakan metode analisis deskriptif dengan pendekatan kualitatif. Data diperoleh melalui indepth interview dengan Jurusita Pajak. Analisis membandingkan penerapan pada objek penelitian dengan panduan internasional, yaitu OECD Guidelines – Fighting Tax Crime, The 10 Principles (2021) dan FATF Guidance – Transparency and Beneficial Ownership (2023). Hasil penelitian menunjukkan bahwa penyitaan aset penanggung pajak BUT di Indonesia belum optimal. Meskipun beberapa aspek menunjukkan kinerja baik, masih ada kekurangan dalam pemenuhan aspek lainnya. Tantangan utama mencakup keterbatasan akses informasi aset serta kesulitan membuktikan keterkaitan aset dengan penanggung pajak dan BUT. Penelitian merekomendasikan peningkatan kerja sama antar lembaga dan pemanfaatan teknologi informasi yang lebih baik untuk mendukung kelancaran penyitaan aset. Implementasi rekomendasi ini diharapkan dapat meningkatkan efektivitas penyitaan aset dan penagihan pajak pada BUT, sehingga membantu optimalisasi penerimaan negara dari sektor perpajakan.

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This study examines the asset seizure process for taxpayers under the Permanent Establishment (PE) category. A PE, subject to taxation in Indonesia despite being based abroad, has unique characteristics and complexities regarding asset ownership. The research employs a descriptive analysis method with a qualitative approach. Data were collected through in-depth interviews with Tax Bailiffs. The analysis compares practices observed in the research object with recommendations in international guidelines, namely OECD Guidelines – Fighting Tax Crime, The 10 Principles (2021) and FATF Guidance – Transparency and Beneficial Ownership (2023). Findings indicate that asset seizure processes for PEs in Indonesia remain suboptimal in strength and effectiveness. While some aspects show good performance, significant gaps persist in fulfilling critical areas. Key challenges include limited access to asset information and difficulties in proving the linkage between assets, taxpayers, and the PE itself. This study recommends improving inter-agency collaboration and leveraging information technology to facilitate asset seizure processes. Implementing these recommendations could enhance the effectiveness of asset seizures and tax collection for PEs, ultimately supporting the optimization of state revenue from taxation."

"Penelitian ini dilakukan untuk mengetahui praktik edukasi perpajakan yang dilakukan terhadap Wajib Pajak badan asing yang terdaftar di KPP Badan dan Orang Asing dan kesesuaiannya dengan pedoman dan ketentuan peraturan perundang-undangan. Penelitian ini menggunakan pendekatan kualitatif dengan pengumpulan data melalui wawancara dan kajian pedoman dan ketentuan peraturan perundang-undangan sehingga penelitian dapat memberikan gambaran terkait praktik edukasi perpajakan terhadap Wajib Pajak badan asing yang terdaftar di KPP Badan dan Orang Asing. Objek penelitian adalah praktik edukasi perpajakan di KPP Badan dan Orang Asing yang dilakukan selama tahun 2019. Hasil dari penelitian ini menunjukkan bahwa praktik edukasi perpajakan terhadap Wajib Pajak Kantor Perwakilan Perusahaan Asing dan Bentuk Usaha Tetap, baik dari segi metode edukasi, teknik edukasi, materi edukasi, pemberi materi edukasi, maupun sarana pendukung, secara umum telah sesuai dengan pedoman dan ketentuan peraturan perundang-undangan. Sedikit perbedaan yang ditemukan pada praktik edukasi perpajakan adalah bentuk upaya penyesuaian yang dilakukan KPP Badan dan Orang Asing dalam menghadapi tantangan berupa uniknya karakteristik Wajib Pajak badan asing yang merupakan Subjek Pajak Luar Negeri yang perlakuan perpajakannya dipersamakan dengan subjek pajak badan serta beban kerja tambahan dalam bentuk penyelesaian administrasi pembebasan dan restitusi PPN dan/atau PPnBM bagi Perwakilan Negara Asing dan Organisasi Internasional.

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This study was conducted to determine the practice of tax education implemented on foreign corporate taxpayers registered in Foreign Corporate and Individual Tax Service Office and their compliance with the rules and regulations. This study uses a qualitative approach by collecting data through interviews and reviewing the guidelines and provisions of the laws and regulations so that the research can provide an overview related to the practice of tax education for foreign corporate taxpayers who are registered in Foreign Corporate and Individual Tax Service Office. The object of the research is the practice of taxation education in Foreign Corporate and Individual Tax Service Office conducted during 2019. The results of this study indicate that the practice of taxation education for Taxpayers of Representative Office of Foreign Companies and Permanent Establishments, whether in terms of educational methods, educational techniques, educational materials, providers of educational material, and supporting facilities, are generally in accordance with the guidelines and provisions of the legislation. The slight difference found in the practice of taxation education is a form of adjustment efforts made by Foreign Corporate and Individual Tax Service Office for overcoming challenges faced in the form of the matchless characteristics of foreign corporate taxpayers who are Foreign Tax Subjects whose tax treatment is equivalent to corporate tax subject and additional workload in the form of settling the administration of exemption and refund of VAT and/or Sales Tax on Luxury Goods which are granted for Representatives of Foreign Countries and determined International Organizations."

"Penelitian ini dilakukan untuk mengetahui praktik edukasi perpajakan yang dilakukan terhadap Wajib Pajak badan asing yang terdaftar di KPP Badan dan Orang Asing dan kesesuaiannya dengan pedoman dan ketentuan peraturan perundang-undangan. Penelitian ini menggunakan pendekatan kualitatif dengan pengumpulan data melalui wawancara dan kajian pedoman dan ketentuan peraturan perundang-undangan sehingga penelitian dapat memberikan gambaran terkait praktik edukasi perpajakan terhadap Wajib Pajak badan asing yang terdaftar di KPP Badan dan Orang Asing. Objek penelitian adalah praktik edukasi perpajakan di KPP Badan dan Orang Asing yangdilakukan selama tahun 2019. Hasil dari penelitian ini menunjukkan bahwa praktik edukasi perpajakan terhadap Wajib Pajak Kantor Perwakilan Perusahaan Asing danBentuk Usaha Tetap, baik dari segi metode edukasi, teknik edukasi, materi edukasi, pemberi materi edukasi, maupun sarana pendukung, secara umum telah sesuai dengan pedoman dan ketentuan peraturan perundang-undangan. Sedikit perbedaan yang ditemukan pada praktik edukasi perpajakan adalah bentuk upaya penyesuaian yangdilakukan KPP Badan dan Orang Asing dalam menghadapi tantangan berupa uniknya karakteristik Wajib Pajak badan asing yang merupakan Subjek Pajak Luar Negeri yang perlakuan perpajakannya dipersamakan dengan subjek pajak badan serta beban kerja tambahan dalam bentuk penyelesaian administrasi pembebasan dan restitusi PPNdan/atau PPnBM bagi Perwakilan Negara Asing dan Organisasi Internasional.

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This study was conducted to determine the practice of tax education implemented on

foreign corporate taxpayers registered in Foreign Corporate and Individual Tax Service

Office and their compliance with the rules and regulations. This study uses a qualitative

approach by collecting data through interviews and reviewing the guidelines and

provisions of the laws and regulations so that the research can provide an overview

related to the practice of tax education for foreign corporate taxpayers who are

registered in Foreign Corporate and Individual Tax Service Office. The object of the

research is the practice of taxation education in Foreign Corporate and Individual Tax Service Office conducted during 2019. The results of this study indicate that the practice of taxation education for Taxpayers of Representative Office of Foreign Companies and Permanent Establishments, whether in terms of educational methods, educational techniques, educational materials, providers of educational material, and supporting facilities, are generally in accordance with the guidelines and provisions of the legislation. The slight difference found in the practice of taxation education is a form of adjustment efforts made by Foreign Corporate and Individual Tax Service Office for overcoming challenges faced in the form of the matchless characteristics of foreign

corporate taxpayers who are Foreign Tax Subjects whose tax treatment is equivalent to corporate tax subject and additional workload in the form of settling the administration of exemption and refund of VAT and/or Sales Tax on Luxury Goods which are granted

for Representatives of Foreign Countries and determined International Organizations."

"Penelitian ini membahas permasalahan mengenai pengenaan pajak penghasilan terhadap badan asing pada bentuk usaha tetap (BUT) melalui penerapan persetujuan penghindaran pajak berganda (P3B) di Indonesia. Undang-undang pajak penghasilan memberlakukan pembedaan tarif antara badan usaha asing berbentuk BUT dan badan usaha asing yang tidak berbentuk BUT. Pada umumnya kegiatan atau usaha yang dijalankan oleh subjek pajak luar negeri di Indonesia sering memicu terjadinya pengenaan pajak berganda oleh negara sumber maupun negara domisili subjek pajak luar negeri. Oleh karena itu penulis hendak menganalisis mengenai keberadaan BUT dalam peraturan perpajakan di Indonesia serta penerapan P3B di Indonesia. Penelitian ini menggunakan metode penelitian yuridis-normatif, yakni penelitian kepustakaan yang dilakukan terhadap aturan-aturan hukum tertulis maupun tidak tertulis dengan tipe penelitian deskriptif. Simpulan yang diperoleh dari penelitian ini adalah pemajakan terhadap BUT menurut UU PPh bisa didasarkan pada tarif tertentu sebagaimana yang telah diatur dalam Keputusan Menteri Keuangan dan tarif umum Pasal 17 dan 23 UU PPh. Namun terhadap kegiatan usaha yang belum memenuhi syarat BUT maka pemajakannya mengacu kepada Pasal 26 UU PPh serta kewajiban perpajakannya menjadi tanggung jawab subjek pajak dalam negeri yang membayarkan penghasilan kepada subjek pajak luar negeri. Selanjutnya melalui keberadaan P3B bertujuan untuk memitigasi pajak berganda dengan menyelaraskan definisi pajak, menetapkan basis pajak, menetapkan hak pemajakan, dan mengatur mekanisme yang akan digunakan untuk menghilangkan pajak berganda dengan melalui metode unilateral dan multilateral. P3B yang disepakati mengacu pada aturan perjanjian yang berkembang didunia saat ini yakni UN Model dan OECD Model.

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This research discusses issues regarding to the imposition of income tax on foreign entities in the permanent establishment (PE) through the application of the double taxation avoidance agreement (tax treaty). The law of tax income applies a tariff distinction between foreign business entities in the form of PE and foreign business entities that are not in the form of PE. In general, activities or businesses carried out by foreign tax subjects in Indonesia often trigger the occurrence of double taxation by the source country or the domicile country of the foreign tax subject. Therefore, the author wants to analyze the existence of PE in tax regulations in Indonesia and the application of tax treaty in Indonesia. This research uses a juridical-normative research method, named library research conducted on written and unwritten legal rules with descriptive research type. The conclusions obtained from this research are taxation of permanent establishment according to the Income Tax Law in Indonesia can be based on certain tariffs as stipulated in the Decree of the Minister of Finance and general tariffs Article 17 and 23 of the Income Tax Law. However, for business activities that do not meet the PE requirements, the taxation refers to Article 26 of the Income Tax Law and the tax obligations are the responsibility of domestic tax subjects who pay income to foreign tax subjects. Furthermore, the existence of the tax treaty aims to mitigate double taxation by harmonizing the tax definition, establishing a tax base, determining taxation rights, and regulating the mechanism that will be used to eliminate double taxation through unilateral and multilateral methods. The agreement of tax treaty refers to the agreement rules that are developing in the world today, namely the UN Model and OECD Model."

"ABSTRAKKegiatan ekonomi dunia di era globalisasi saat ini membawa dampak pada transaksi lintas negara atas sumber daya serta modal baik melalui partisipasi langsung maupun tidak langsung. Dari transaksi-transaksi kegiatan usaha antar negara tersebut berpotensi menimbulkan Bentuk Usaha Tetap.Bentuk usaha tetap (BUT) merupakan suatu bentuk usaha yang digunakan oleh wajib pajak luar negeri untuk mewakili kegiatan atau kepentingannya di suatu negara (sumber) Konsep BUT dalam model persetujuan penghindaran pajak berganda (P3B) dimaksudkan untuk menenlukan hak pemajakan negara sumber agar dapat mengenakan pajak atas laba usaha yang diterima atau diperoleh oleh subjek pajak dari negara lainnya.Permasalahan dalam menentukan keberadaan suatu BUT atau dapat disebut dengan identifikasi BUT menjadi hal yang sangat penting terutama bagi negara sumber, karena dapat mencegah hilangnya potensi penerimaan pajak yang ditimbulkan dari transaksi kegiatan usaha intemasional.Kendala-kendala yang dihadapi dalam melakukan identifikasi BUT adalah terbalasnya data dan infomasi yang dimiliki Direktorat Jenderal Pajak (DIP) dan kurangnya kerjasama antar instansi, sehingga link data dan informasi dari instansi lain ke DIP belum terwujud. Selain itu pemahaman tentang perpajakan internasional terutarna mengenai BUT dan Tax Treaty dari para pegawai pajak maupun pihak wajib pajak juga menjadi kendala tersendiri.Pada sistem administrasi perpajakan modem (SAPM), terdapat Account Representative (AR) dibawah koordinasi Kepala Seksi Pengawasan dan Konsultasi. Keberadaan AR akan mempermudah komunikasi antara pihak kantor pajak dengan wajib pajak. AR bertanggung jawab dan berwenang memberikan pelayanan secara langsung, edukasi, asistensi, mendorong dan mengawasi pemenuhan hak dan kewajiban wajib pajak. Dalam menjalankan fungsi pengawasan, AR harus dapat melakukan analisa data dan informasi wajib pajak baik dari segi jenis usahanya (nature of business) maupun penerapan suatu peraturan perpajakan kaitannya dengan identifikasi BUT.Terciptanya suatu kerjasama antar instansi seperi Imigrasi, BKPM dan juga Departemen Luar Negeri yang dapat memberikan dukungan data dan informasi yang selalu up to date dan dapat diakses langsung oleh DIP akan sangat mendukung pelaksanaan identifikasi BUT atas transaksi internasional. Disamping itu, peningkatan kemampuan analisa kegiatan usaha wajib pajak dan peningkatan pemahaman perpajakan internasional dari parat pajak periu ditingkatkan dengan melakukan pendidikan dan pelatihan yang rutin dan berkesinambungan.Jadi bersinerginya antara data dan infomaasi yang lengkap atas transaksi intemasional dengan kemampuan analisa serta pamahaman mengenai BUT yang dikemas dalam SAPM akan sangat mendukung identifikasi BUT secara cepat yang pada akhirnya dapat mencegah hilangnya potensi penerimaan pajak dari transaksi internasional.

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ABSTRACTThe global economic transactions has been leading to the exchange of goods and services and movements of capital, technology and person. Those international transactions may cause the existence of a permanent establishment of an enterprise of one country in another country.The permanent establishment generally is a place of business through which an enterprise of one country carries on its business in another country. The main concept of a permanent establishment is to determine the right of a source country to tax the proiits of an enterprise ofthe other country.The identification of a permanent establishment plays an important role in a source country since the source country shall only tax the profits of an enterprise if it derives from a permanent establishment. Otherwise, the potential tax revenue fiom the international transactions may be lost.There are several obstacles in determination of a permanent establishment, namely a lack of data and information and a lack of coordination between department especially data link from the Directorate General of Taxes to and from other department, and also the limitation of the taxpayer?s and tax official?s knowledge of international taxation.In a Modem Tax Administration System (SAPM) there is an Account Representative (AR) who is responsible and authorized to provide services, consultation, assistance for taxpayer and to supervise a taxpayer in term of taxpayer's right and obligation, The existence of AR hopefully may make the taxpayer easy to communicate to the tax oflice since the function of AR is a liaison officer of taxpayer in the tax office.In their function as a supervisory, an AR is required to have better knowledge of nature of business of taxpayer, and to analyze the consequence of taxation of every single transaction the taxpayer made. Finally AR could identify the existence of permanent establishment from the taxpayer?s transaction.It is suggested to create the coordination between government agencies such as Immigration, Investment Coordinate Board and Foreign Affair Ministry to support data and information which will be very useful in identifying the existence of permanent establishment. Such exchange of infomation should always be update and the DGT should have the direct access to the information. Moreover, the capability of AR in international taxation and analyses of tax payer?s nature of business should be increased by providing them regular and continue training.In conclusion, the synergy between the availability data and information of international transaction and the ability of tax officer to analyze the taxation of international transaction in Modern Tax Administration System may support the accurate determination of a permanent establishment, and finally may prevent the lost of tax revenue from international transaction."

"Laba usaha, termasuk penghasilan dari penyerahan jasa, dari suatu perusahaan yang berdomisili disuatu negara hanya akan dikenakan pajak di negara itu kecuali jika perusahaan tersebut menjalankan usaha di negara lain melalui suatu bentuk usaha tetap (BUT).Penyerahan jasa, termasuk pemberian jasa konsultasi, akan menimbulkan BUT Jasa apabila penyerahannya dilakukan melalui pegawai atau pihak lainnya dalam jangka waktu tertentu. Penentuan adanya BUT Jasa yang berdasarkan jangka waktu (time test) kehadiran pegawai atau pihak lainnya yang melakukan penyerahan jasa bisa sangat sulit bagi administrasi pajak di negara sumber. Hal ini terjadi karena jasa bersifat intangible, inseperable, variable, perishable, dan lack of ownership. Disamping itu, pegawai atau pihak lainnya yang melakukan penyerahan jasa itu sangat mudah berpindah tempat. Oleh karena itu, administrasi pajak negara sumber, dalam hal ini DJP c.q. KPP Badora Satu, dituntut untuk mampu mengawasi jangka waktu penyerahan jasa dan keberadaan dari pegawai atau pihak lain yang melakukan penyerahan jasa.Direktorat Jenderal Pajak perlu melakukan beberapa cara untuk dapat melakukan optimalisasi pengenaan pajak penghasilan atas jasa, salah satunya melalui penyelenggaraan administrasi pajak yang baik. Administrasi pajak yang baik berarti bukan hanya sekedar mampu mengumpulkan penerimaan pajak dalam jumlah yang banyak, tetapi harus mampu mengenakan pajak atas Objek Pajak dan Subjek Pajak yang seharusnya dikenakan pajak penghasilan sebagaimana diatur dalam ketentuan pajak yang berlaku. Fakta yang ada menunjukkan bahwa BUT Jasa belum diberikan perhatian khusus oleh administrasi perpajakan KPP Badora Satu. Hal tersebut disebabkan oleh masalah keterbatasan data, keterbatasan SDM dan adanya keengganan Wajib Pajak Luar Negeri untuk secara sukarela mendaftarkan diri sebagai BUT.Untuk itu perlu perbaikan administrasi yang mencakup perbaikan basis data dengan cara mengubah beberapa prosedur perpajakan sehingga dengan perubahan tersebut proses pengumpulan data akan lebih baik, peningkatan kerjasama pertukaran data dengan instansi eksternal dan asosiasi perusahaan, peningkatan kompetensi SDM, mempercepat enforcement dengan menerapkan konsep seketika dan sekaligus dibidang ekstensifikasi, intensifikasi dan penagihan, renegosiasi P3B khususnya perihal hak pemajakan negara sumber atas penghasilan jasa, dan meningkatkan kerjasama penagihan dengan negara mitra runding P3B.

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Business profits, including income from services, of a resident of one of the Contracting States shall be exempt from tax by the other Contracting State unless such resident carries on business in that other Contracting State through a permanent establishment situated therein.The term "service permanent establishment" includes consultancy services, through employees or other personnel engaged for such purposes, but only where activities of that nature continue (for the same or a connected project) in certain period. It is very complicated for the source country?s tax authority to define the existence of Service PE based on the presence of employees or other personnel conducting service due to its nature, which are intangible, inseparable, vary, perishable, and lack of ownership. In addition, the employees or personnel of the Service PE are highly mobile. Therefore, it is necessary for the DGT c.q. KPP Badora Satu to keep eye on the duration of services conducted and on the presence of employees or personnel of this PE in the country.In order for the DGT to optimise income tax assessment on the service, a better tax admisnitration is compulsary to apply. A better tax administration does not only reflect higher amount of tax revenue but also better ability to impose tax on certain subjects and objects according to the regulation. However, the current facts show that KPP Badora Satu has not conducted a better administration in dealing with Service PE due to lack of data, lack of qualified human resources, and the reluctance of foreign taxpayer to self register as Service PE.The improvement of administration can be conducted through several methods, such as data base (master file) enhancement by adjusting some procedures in order to attain a better data collecting process, improvement of data exchange with related parties, e.g. other institution and association of enterprises, up-grading human resources competence, enforcement of prompt and outright concept on officially issued tax registration number, on assessed tax and on tax collections, renegotiation of tax treaty, specifically on the article related to the right of source country to tax income derived from service and conduct effective cooperation between treaty partners concerning tax collections according to the treaty provision."

"Era globalisasi ekonomi telah mendorong berbagai perusahaan besar yang berskala internasional melakukan kegiatan usaha di berbagai negara. Perdagangan internasional dapat memberikan manfaat ekonomi timbal balik antar negara karena dengan adanya investasi baik langsung maupun tidak langsung akan dapat meningkatkan pertumbuhan ekonomi, kesempatan kerja dan dapat memperkenalkan produk dan kegiataan usaha baru. Selain itu, transaksi internasional tersebut akan memberikan kontribusi penerimaan negara masingmasing melalui pengenaan pajak terhadap penghasilan yang diperoleh melalui kegiatan perdagangan internasional.Pokok permasalahan yang diangkat dalam penelitian ini adalah upaya dan hambatan pelaksanaan ekstensifikasi wajib pajak bentuk usaha tetap (BUT), serta efektifitas koordinasi dalam pelaksanaan ekstensifikasi tersebut pada Kantor Pelayanan Pajak Badan dan Orang Asing Satu. Tujuan penelitian ini adalah untuk mengetahui permasalahan yang dihadapi dan efektifitas koordinasi dalam pelaksanaan ekstensifikasi wajib pajak bentuk usaha tetap.Bentuk usaha tetap merupakan bentuk usaha yang digunakan oleh wajib pajak luar negeri untuk mewakili kegiatan atau kepentingannya di negara tempat kegiatan usaha dilaksanakan (negara sumber). Konsep BUT diperkenalkan untuk menentukan hak pemajakan dari suatu negara sumber atas laba usaha yang diperoleh perusahaan penduduk negara mitra perjanjian. Sesuai dengan konsep BUT , penghasilan usaha dari suatu perusahaan yang bertempat kedudukan di suatu negara hanya dapat dikenakan pajak di negara lain apabila perusahaan tersebut menjalankan usaha atau kegiatan melalui suatu bentuk usaha tetap.Metode penelitian yang digunakan dalam penulisan tesis ini adalah metode penelitian kualitatif dengan menggunakan analisis deskriptif, dengan teknikpengumpulan data berupa studi kepustakaan dan studi lapanga n melalui wawancara dengan key informan. Berdasarkan hasil pembahasan diperoleh kesimpulan bahwa pelaksanaan ekstensifikasi BUT di Kantor Pelayanan Pajak Badan dan Orang Asing Satu tidak maksimal karena tidak ada koordinasi yang efektif antar Kator Pelayanan Pajak Badan dan Orang Asing Satu dengan Kantor Pelayanan Pajak Modal Asing dalam melaksanakan ekstensifikasi BUT, kesulitan untuk memperoleh data dan keterlambatan pengiriman data,serta kurangnya pemahaman tentang pengertian dan kriteria BUT.Agar pelaksanaaan program ekstensifikasi BUT dapat berjalan efektif, maka perlu dibentuk teamwork ekstensifikasi BUT yang melibatkan Kantor Pelayanan Pajak Badan dan Orang Asing Satu dan Kantor Pelayanan Pajak Penanaman Modal Asing, adanya ketentuan yang mengatur tentang pelaksanaan ekstensifikasi BUT, peningkatan pemahaman mengenai pengertian BUT, dan perluasan kerjasama dalam pelaksanaan kegiatan ekstensifikasi bentuk usaha tetap dengan melibatkan unit organisasi di luar Direktorat Jenderal Pajak.

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The economic globalization era has encouraged various big international companies to conduct their business activities in various countries. The international trade can give reciprocal economic benefits between countries because both direct and indirect investments will be able to improve economic growth, employment opportunities and to introduce new products and business activities. In addition, the international transaction will give contribution to each country through the imposition of tax on the income generated through international commercial activities.The fundamental problems which are examined in this research are the efforts and the obstacles in the implementation of extensification of tax payers from the Permanent Establishments (PE), and the effectiveness of the coordination in implementing the extensification in the Tax Office for Institutions and Expatriates 1. The objective of this Research is to discover the problems encountered and how effective is the coordination in implementing the extensification of taxpayers from the permanent business establishments.The Permanent Establishments are the business form used by the expatriatetaxpayers to represent their activities or interests in the country where the business activities take place (the source country). The concept of permanent business establishments is introduced to determine the tax entitlement of the source country on the operating profit gained by a company originating from the partner country that signs the agreement. Pursuant to the concept of Permanent Establishments, the operating income of a company having domicile in another country can only be taxed by another country if the company concerned conducts its business or activities through a Permanent Establishment.The method of research used in this thesis is qualitative research method by using the descriptive analysis, with data collecting technique in the form of library study and field study through interviews with key informants.Based on the result of the study, a conclusion is made stating that the implementation of the extensification of Permanent Establishments in the Tax Office for Institutions and Expatriates 1 is not maximal because there is no effective coordination between the Tax Office for Institutions and Expatriates 1 and the Foreign Investment Tax Office in implementing the extensification of Permanent Establishments, the difficulty in obtaining data and the delay in data delivery, and the lack of understanding of the definition and the criteria of the Permanent Establishments.In order that the implementation of the extensification of Permanent Establishments program can be effective, it is necessary to establish a team of extensification of Permanent Establishments which involves the Tax Office for Institutions and Expatriates 1 and the Foreign Investment Tax Office, and the provision which regulates the implementation of the extensification of Permanent Establishments, improving the understanding of Permanent Establishments, and the extension of the cooperation in implementing the extensification activities of Permanent Establishments by involving the organizations outside the Directorate General of Taxation."

"Penelitian ini dilatarbelakangi oleh ketidakpatuhan yang dilakukan oleh PT X atas kewajiban perpajakannya sebagai Wajib Pajak di KPP PMA Tiga. Terdapat Account Representative (AR) sebagai pelaksana pengawasan kepatuhan Wajib Pajak, serta Kepala Seksi Pengawasan sebagai penanggungjawab pada pengawasan kepatuhan Wajib Pajak di KPP PMA Tiga. Setelah diberikan pengawasan oleh AR, PT X terindikasi tindak pidana di bidang perpajakan berupa penggelapan pajak. Oleh karena itu, tujuan dari penelitian ini adalah untuk menganalisis pengawasan kepatuhan Wajib Pajak atas kasus penggelapan pajak PT X, serta kendala yang dihadapi oleh KPP PMA Tiga. Metode penelitian dilakukan dengan menggunakan pendekatan kualitatif dan teknik analisis data kualitatif. Hasil yang diperoleh melalui wawancara dan studi literatur pada pihak yang terlibat menyatakan bahwa pengawasan kepatuhan WP di KPP PMA Tiga telah sesuai dengan SE-39 Tahun 2015, terdapat perbedaan dari penerapan SE-39 Tahun 2015 dengan SE-05 Tahun 2022 mengenai pengawasan kepatuhan Wajib Pajak, serta terdapat beberapa kendala yang dihadapi dalam melakukan pengawasan terhadap Wajib Pajak di KPP PMA Tiga. Kendala-kendala yang dihadapi dalam pengawasan kepatuhan PT X di KPP PMA Tiga, yaitu kurangnya waktu untuk mempelajari proses bisnis PT X, kurangnya fasilitas yang memadai, dan PT X yang tidak memberikan penjelasan. Hal yang harus dilakukan oleh KPP PMA Tiga dalam menghadapi kendala-kendala tersebut, yaitu mempelajari lebih dalam terkait dengan pedoman pengawasan kepatuhan WP yang sudah diperbaharui, serta memperkerjakan pihak ketiga untuk membantu pekerjaan Account Representative dalam melakukan pengawasan terhadap kepatuhan Wajib Pajak.

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This research is motivated by non-compliance by PT X on its tax obligations as a taxpayer at KPP PMA Tiga. There is an Account Representative (AR) as the implementer of taxpayer compliance supervision, as well as the Head of the Supervision Section as the person in charge of supervising taxpayer compliance at KPP PMA Tiga. After being given supervision by AR, PT X is indicated to be a criminal offense in the field of taxation in the form of tax evasion. Therefore, the purpose of this study is to analyze the supervision of taxpayer compliance in the PT X tax evasion case, as well as the obstacles faced by KPP PMA Tiga. The research method was conducted using a qualitative approach and qualitative data analysis techniques. The results obtained through interviews and literature studies on the parties involved state that the supervision of taxpayer compliance at KPP PMA Tiga is in accordance with SE-39 of 2015, there are differences from the application of SE-39 of 2015 with SE-05 of 2022 regarding the supervision of taxpayer compliance, and there are several obstacles faced in supervising taxpayers at KPP PMA Tiga. The obstacles faced in supervising PT X's compliance at KPP PMA Tiga are the lack of time to study PT X's business processes, the lack of adequate facilities, and PT X not providing explanations. Things that must be done by KPP PMA Tiga in dealing with these obstacles, namely studying more deeply related to the updated taxpayer compliance supervision guidelines, and hiring a third party to assist the Account Representative's work in supervising taxpayer compliance."

"Pajak merupakan tumpuan pemerintah dalam menjalankan roda pemerintahan. Dalam sistem pemungutan pajak berdasarkan self assessment system kepatuhan Wajib Pajak merupakan masalah penting bagi administrasi perpajakan suatu negara karena Wajib Pajak memiliki peluang untuk melakukan penghindaran pajak dengan melakukan perencanaan pajak. Tesis ini bertujuan untuk meneliti pengaruh pemahaman aspek-aspek perencanaan pajak terhadap kepatuhan Wajib Pajak. Hasil penelitian menunjukkan bahwa model regresi yang digunakan dapat lolos dari uji asumsi klasik. Penelitian ini berhasil mengidentifikasi bahwa pemahaman aspek-aspek perencanaan pajak yang berupa aspek formal dan material perencanaan pajak mempunyai pengaruh signifikan terhadap kepatuhan wajib pajak.

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Taxes are the foundation of the government in running the government. In the tax collection system based on self-assessment system of tax compliance is an important issue for a country’s tax administration because the taxpayer has the opportunity to make tax evasion with tax planning. This thesis aims to investigate the influence of understanding the aspects of tax planning to tax compliance.

The results showed that the regression model is used to escape from the classical assumption. This study identified that the understanding of aspects of tax planning in the form of formal and material aspects of tax planning has significant influence on taxpayer compliance."

"Public service is one of government functions provided to the wealth and security for the people. In fact, however, low service quality of public; servic could be found at nearly all governmental organizations and bureaucracies, including Kantor Pelayanan Pajak BUMN (KPP BUMN). This such tendency potentially low satisfaction of taxpayers so that it creates reluctance of taxpayers to fulfill their obligation which eventually the optimum government revenues cannot be obtained. This research was aimed to study the condition of service quality and the level of taxpayers satisfaction at KPP BUMN and also be intended to know the relationship of services such as physical evidence, responsiveness, reliability, assurance and empathy with the level of taxpayers satisfaction at KPP BUMN. Using survey method, 184 taxpayers were participated obtained by employing simple random sampling. Questionnaires were used to collect data, and descriptive analysis and Rank Spearman correlation were employed to analyze. Generally, the services of KPP BUMN was in a good condition. However, it had yet to fulfill the expectations of taxpayers, this study also found that the taxpayers had yet to satisfied with the services of KPP BUMN. The indications were there were gaps between the expectations of taxpayers and service performance. The service quality of KPP BUMN needs to be increased by making complaint handling procedure, information, suggestions, or questions of taxpayers, maximizing complaint centre, providing trainings for employees, increasing facility maintenance budget, and doing evaluations of services provided regularly."