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"Direktorat Jenderal Pajak (DJP) melakukan transformasi digital melalui implementasi sistem CoreTax untuk mengatasi keterbatasan sistem administrasi sebelumnya yang terfragmentasi, tidak efisien, dan sulit beradaptasi dengan perubahan regulasi. Perubahan ini merupakan bagian dari reformasi perpajakan nasional yang bertujuan untuk meningkatkan efisiensi, transparansi, dan kepatuhan wajib pajak. Oleh karena itu, penelitian ini bertujuan untuk menganalisis kesiapan organisasi DJP dalam mengimplementasikan sistem CoreTax, serta untuk mengidentifikasi faktor-faktor yang mempengaruhinya. Penelitian ini menggunakan pendekatan post-positivisme dengan metode campuran (survei kuantitatif, wawancara kualitatif, serta studi kepustakaan). Teori Weiner (2009) digunakan untuk mengukur kesiapan melalui dimensi Komitmen terhadap Perubahan dan Kepercayaan terhadap Kemampuan Berubah. Faktor-faktor penentunya dianalisis menggunakan kerangka Shea et al. (2014) yang mencakup Valensi Perubahan dan Penilaian Informasional (Pengetahuan Tugas dan Ketersediaan Sumber Daya). Hasil penelitian menunjukkan bahwa kesiapan DJP secara umum dinilai baik (89%). Dimensi Komitmen terhadap Perubahan (90%) dan Kepercayaan terhadap Kemampuan Berubah (69%) menunjukkan fondasi kesiapan yang kuat. Faktor-faktor penentu seperti Valensi Perubahan dan Penilaian Informasional juga secara umum positif. Namun, ditemukan satu titik kritis pada sub-dimensi perceived timeliness (persepsi ketepatan waktu), di mana mayoritas pegawai (55%) merasa implementasi CoreTax terlalu tergesa-gesa. Isu ketepatan waktu ini menjadi tantangan utama yang berpotensi menggerus aspek kesiapan lain yang sudah terbangun positif.

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The Directorate General of Taxes (DJP) is undertaking a digital transformation through the implementation of the CoreTax system to address the limitations of its previous administrative system, which was fragmented, inefficient, and struggled to adapt to regulatory changes. This change is part of a national tax reform aimed at enhancing efficiency, transparency, and taxpayer compliance. Therefore, this study aims to analyze the organizational readiness at DJP for implementing the CoreTax system and to identify the factors that influence it. This research employs a post-positivism approach with a mixed-methods design, incorporating a quantitative survey, qualitative interviews, and a literature review. Weiner's (2009) theory is utilized to measure readiness through the dimensions of Change Commitment and Change Efficacy. Its determining factors are analyzed using the framework by Shea et al. (2014), which includes Change Valence and Informational Assessment (Task Knowledge and Resource Availability). The results indicate that DJP's overall readiness is rated as good (89%). The dimensions of Change Commitment (90%) and Change Efficacy (69%) demonstrate a strong foundation of readiness. Determining factors such as Change Valence and Informational Assessment are also generally positive. However, a critical issue was identified in the sub-dimension of perceived timeliness, with a majority of employees (55%) feeling that the CoreTax implementation was rushed. This issue of timeliness emerges as a primary challenge that has the potential to erode the other positive aspects of readiness that have already been established."

"Perkembangan teknologi informasi dan komunikasi telah meningkatkan jumlah pengguna internet di berbagai dunia, sehingga smartphone dan layanan data internet menjadi sebuah kebutuhan di era modern ini. Perubahan perilaku masyarakat telah menciptakan fenomena berbelanja secara online dan berkembangnya industri ecommerce secara masif. Di Indonesia sendiri tercatat ada sekitar 4.5 juta penjual online yang aktif berdagang di tahun 2017 dengan proyeksi nilai penjualan barang kotor sebesar 55-65 milyar USD di tahun 2022. Potensi besar dari industri e-commerce ini dibersamai dengan tantangan bagi Direktorat Jenderal Pajak (DJP) untuk melakukan pemajakan terhadap para pelaku bisnis yang terlibat dalam perdagangan melalui sistem elektronik (PMSE). Berdasarkan latar belakang tersebut, penelitian ini dilakukan dengan tujuan untuk melakukan analisa terkait kesiapan DJP dalam melakukan pemungutan pajak digital di Indonesia yang ditinjau dari dimensi Faktor Individual, Faktor Kolektif, dan Faktor Kontekstual.Penelitian ini menggunakan pendekatan post-positivisme dengan memadukan metode kualitatif dan kuantitatif (mixed-method) dalam melakukan analisia penelitian. Berdasarkan analisis yang telah dilakukan, penelitian ini menemukan bahwa aparatur pajak di kantor pusat DJP telah menyadari akan adanya perubahan lingkungan bisnis yang mengarah pada digitalisasi dan menilai perlu adanya perubahan dari sisi organisasi DJP. Kemudian aparatur pajak yang didominasi oleh generasi muda telah memiliki kapabilitas dalam menghadapi digitalisasi ekonomi, hanya saja dari sisi organisasi DJP saat ini baru dapat memfasilitasi pemungutan PPN atas transaksi PMSE yang dilakukan oleh Penyelenggara Perdagangan Melalui Sistem Elektronik (PPMSE) luar negeri di dalam daerah pabean sebagaimana yang tersurat pada ketentuan PER-12/PJ/2020. Dan kesimpulan dari penelitian ini adalah DJP telah memiliki kesiapan dari Faktor Individual dan Faktor Kolektif dalam melakukan pemungutan pajak digital di Indonesia. Namun dari tinjauan Faktor Kontekstual, penelitian ini menyimpulkan bahwa DJP belum memiliki kesiapan dalam melakukan pemungutan pajak digital di Indonesia.

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The development of information and communications technology has increased the number of internet users in the world, so that smartphones and internet data services have become a necessity in this modern era. Changes in people's behavior have created the phenomenon of online shopping and the massive development of the e-commerce industry. In Indonesia, there are around 4.5 million online sellers who are actively trading in 2017 with a projected gross merchandise value of 55-65 billion USD in 2022. The huge potential of the e-commerce industry is in line with the challenges to collect the tax from the actors involved in trading through an electronic system (PMSE) by the Directorate General of Taxes (DGT). Based on this background, this research was conducted to analyze the DGT's readiness to collect digital tax in Indonesia in terms of the dimensions of Individual Factors, Collective Factors, and Contextual Factors.

This study uses a post-positivism approach by combining qualitative and quantitative methods (mixed-method) in conducting research analysis. Based on the analysis that has been carried out, this study found that the tax officials at the DGT head office are aware of changes in the business environment that have led to the digitization and assess that there is a need for changes in the DGT organization. Then the tax officials which is dominated by the younger generation has the capability to face the digital economy, but from the organizational side, the DGT currently only can facilitate the collection of VAT on PMSE transactions carried out by overseas Trade Operators through Electronic Systems (PPMSE) within the customs area as which is expressed in the provisions of PER-12/PJ/2020. And this research concludes that DGT has readiness from Individual and Collective Factors in conducting digital tax collection in Indonesia. However, from a review of Contextual Factors, this study concludes that DGT is not ready to collect digital tax in Indonesia."

"Tax reform initiated by Directorate General of Taxation carried out some its administration reform priority. The application of modern taxation administration system carried at Large Taxpayer Service Office One and Two will be carried also at Regional Office of Directorate General of Taxation Special Jakarta. The changes on Tax Service Office and Regional Office which based on function, not based on types of tax, the application of employee ethical code at Regional Office and Tax Service Office implementing Large Taxpayer Office system and administration. carrying out means and facilities quality improvement, including computer addition. and utilization of Directorate General of Tax Information System (SIDJP) to change Tax Information System (SIP) pursuant to new organizational structure and using case management system and workflow system. The objective of tax administration reform is to improve taxpayer compliance and tax increase.

Based on the above description. there is adjustment toward the inspection scope related to modern tax administration system that will be applied at Regional Office of Directorate General of Tax Special Jakarta. The success of tax administration reform has been applied at Large Taxpayer Office I and II will be applied also at Inspection Office the Regional of Directorate General of Tax special Jakarta. It will become main concerns in the research carried out by the writer.

The purpose of this research is to describe tax inspection scope application. Analyzing and explaining the tax inspection application related to modem tax administration system application. Research method applied in thesis writing is descriptive analytical method, by data collection technique in form of literature study and field study. Conducted analysis is analytical qualitative and quantitative.

From the analysis known that by the application of modern tax administration system, the most precise inspection scopes are Office and field inspection, in line with he place to conduct the inspection. With the new organizational structure, inspection application unit is Tax Service Office.

The conclusion of this research results is by modern tax administration system at Regional Office of Directorate General of Tax Special Jakarta. In the new structure there is division or functional office unit as the inspector. With the new structure then the most proper inspection scopes are office and field inspection.

Suggestion in research is by adjustment toward Inspection Scope at Regional Office of Directorate General of Tax Special Jakarta the tax inspection application is necessary to be improved more optimum without ignoring legal enforcement in fulfilling laws and regulation and need to be accompanied with inspector resources improvement both quantity and quality aspects."

"Kesiapan pegawai untuk berubah berperan penting terhadap pelaksanaan perubahan dalam suatu organisasi. Sekretariat Jenderal DPD RI merupakan salah satu Lembaga Kesekretariatan Negara Pemegang Cabang Kekuasaan Negara yang turut serta melaksanakan kebijakan penyederhanaan birokrasi sebagai salah satu upaya pelaksanaan reformasi birokrasi.  Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis faktor-faktor yang mempengaruhi tingkat kesiapan pegawai dalam mendukung pelaksanaan penyederhanaan birokrasi di lingkungan Sekretariat Jenderal DPD RI. Penelitian ini menggunakan pendekatan kuantitatif dan termasuk ke dalam penelitian deskriptif. Data primer pada penelitian ini diperoleh melalui survei pegawai (n=81) dan wawancara mendalam bersama enam narasumber yang mewakili berbagai unit kerja di lingkungan Setjen DPD RI. Penelitian terhadap analisis faktor-faktor yang mempengaruhi tingkat kesiapan pegawai dalam mendukung pelaksanaan penyederhanaan birokrasi di lingkungan Sekretariat Jenderal DPD RI berdasarkan teori kesiapan pegawai menurut Holt, dkk (2007) menunjukkan bahwa dimensi management support adalah faktor yang paling mempengaruhi tingkat kesiapan pegawai. Keyakinan pegawai Setjen DPD RI terhadap faktor-faktor yang mempengaruhi tingkat kesiapan pegawai dalam mendukung pelaksanaan penyederhanaan birokrasi tergolong kedalam kategori “sedang”.

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The employee readiness for change in the internal organization office system plays an important part. The Secretariat General at the Regional Representative Council of the Republic of Indonesia is one of the State Secretariat Institutions holding the Branch of State Power carries out bureaucratic simplification policy as one of the efforts to implement bureaucratic reform. This study aims to identify and analyze the factors that influence the level of employees readiness in supporting the implementation of bureaucratic simplification at the Secretariat General of the Regional Representative Council of the Republic of Indonesia. This research employs quantitative approach and categorized as a descriptive research. Primary data in this study were obtained through an employee survey (n = 81) and in-depth interviews with six resource persons representing various working units within the Secretariat General of the Regional Representative Council of the Republic of Indonesia. Research on analysis of the factors that influence the level of employee readiness in supporting the implementation of bureaucratic simplification within the Secretariat General of the Regional Representative Council of the Republic of Indonesia based on the Theory of Employee Readiness for Change developed by Holt, et al (2007) shows that the management support dimension is the factor that most influences the level of employee readiness. The confidence of the employees of the Secretariat General of the Regional Representative Council of the Republic of Indonesia in the factors that influence the level of employees readiness in supporting the implementation of bureaucratic simplification is classified into the "medium" category."

"Tax Ratio di Indonesia setiap tahunnya mengalami tren menurun. Turunnya tren Tax Ratio mengindikasikan bahwa performa otoritas pajak belum optimal dalam melakuakn pemungutan pajak. Salah satu hal yang menyebabkan Tax Ratio di Indonesia rendah adalah proses administrasi perpajakan yang kompleks. Oleh karena itu perlu adanya pembaharuan sistem administrasi perpajakan di Indonesia menjadi lebih modern supaya mewujudukan sistem administrasi perpajakan yang mudah dan sederhana. Single Identity Number (SIN) dapat menjadi salah satu solusi mewujudkan simplifikasi adminsitrasi perpajakan. Dengan menggunakan teori Ease of Administration, Innovations in Tax Compliance, Cost of Taxation, dan E-Readiness, Penelitian ini bertujuan untuk menganalisis kesiapan penerapan SIN dan juga kesiapan pemerintah serta pihak terkait dalam menerapkan SIN sebagai modernisasi sistem administrasi perpajakan di Indonesia. Penelitian ini menggunakan pendekatan kualitatif, metode pengumpulan data dan teknik analisis data juga secara kualitatif. Penelitian ini dilakukan dengan studi Pustaka dan juga wawancara mendalam. Hasil penelitian ini adalah SIN berpotensi memberikan banyak manfaat dalam bidang pelayanan maupun pengawasan perpajakan dan juga menurunkan cost of taxation. Keselerasan strategis antar pihak terkait sudah mulai berjalan namun masih perlu persiapan yang lebih optimal untuk penerapan SIN. Pihak pemerintah maupun pihak lainnya yang terlibat dalam penerapan SIN sudah siap untuk pengimplementasiannya namun masih harus ditingkatkan supaya penerapan SIN sebagai modernisasi sistem administrasi perpajakan di Indonesia bisa diterapkan lebih maksimal.

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Tax Ratio in Indonesia every year has a downward trend. The declining trend of the Tax Ratio indicates that the performance of the tax authorities has not been optimal in collecting taxes. One of the things that causes the Tax Ratio in Indonesia to be low is the complex tax administration process. Therefore, it is necessary to reform the tax administration system in Indonesia to be more modern in order to realize an easy and simple tax administration system. Single Identity Number (SIN) can be a solution to simplify tax administration. By using the theory of Ease of Administration, Innovations in Tax Compliance, Cost of Taxation, and E-Readiness, this research aims to analyze the readiness of the implementation, and also the readiness of the government and related parties in implementing SIN as a modernization of the tax administration system in Indonesia. This research uses a qualitative approach, data collection methods and data analysis techniques are also qualitative. This research was conducted by means of literature studies and also in-depth interviews. The results of this research are that SIN has the potential to provide many benefits in the field of service and tax supervision and also reduce the cost of taxation. Strategic alignment between related parties has started to run but still needs more optimal preparation for the implementation of SIN. The government and other parties involved in the implementation of SIN are ready for its implementation but still need to be improved so that the application of SIN as a modernization of the tax administration system in Indonesia can be implemented more optimally."

"ABSTRAKSalah satu tugas dan fungsi DJBC adalah memungut bea masuk dan pajak dalam rangka impor secara maksimal untuk kepentingan penerimaan keuangan negara. Direktorat Jenderal Bea dan Cukai dalam melaksanakan tugasnya memungut bea masuk, bea keluar dan pajak menerbitkan surat penetapan untuk menagih pungutan negara yang harus dibayar (piutang). Pada pelaksanaannya, piutang yang diterbitkan oleh Bea Cukai sangat banyak jumlahnya, sehingga diperlukan suatu sistem yang standar untuk mempermudah penatausahaannya. Sistem Aplikasi Piutang dan Pengembalian (SAPP) merupakan sistem aplikasi yang digunakan untuk melakukan penatausahaan, monitoring piutang dan pengembalian dalam rangka melaksanakan tugas penagihan pajak. Data piutang DJBC diharapkan dapat terhimpun secara realtime dengan aplikasi SAPP, sehingga tidak merugikan organisasi maupun stakeholder. Saat ini aplikasi SAPP telah diimplementasikan di seluruh kantor bea dan cukai.Berdasarkan wawancara dan data rekonsiliasi piutang DJBC tahun 2014, sekitar 10% data piutang belum terhimpun secara realtime. Hal ini menunjukkan bahwa SAPP belum efektif karena tujuan dari aplikasi ini mengumpulkan data piutang secara realtime. Penelitian ini menganalisis faktor-faktor yang mempengaruhi efektivitas SAPP.Model penelitian yang dikembangkan adalah model kesuksesan sistem informasi DeLone dan McLean (2003) yang disesuaikan dengan kondisi organisasi dan tambahan beberapa variabel dari model penelitian-penelitian sebelumnya. Model DeLone dan McLean merupakan model yang telah teruji dalam mengukur efektivitas suatu sistem informasi. Metode penelitian yang digunakan adalah survei kepada pengguna SAPP di lingkungan DJBC.Data hasil survei diolah dengan teknik Structural Equation Model (SEM) menggunakan aplikasi SmartPLS. Hasil dari penelitian ini menunjukkan bahwa faktor-faktor yang mempengaruhi efektivitas SAPP di Direktorat Jenderal Bea dan Cukai secara signifikan adalah Kualitas Sistem, Kualitas Informasi, Kualitas Layanan, dan Kondisi Fasilitas.

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ABSTRACT

The Directorate General of Customs and Excise (DJBC) is responsible for collecting customs duties and import taxes in order to optimize country?s revenues. In this case, (DJBC) determination letters to collect account receivables from lost duties and penalties due to false or misleading statements made by importers or exporters. The number of those receivables have been growing significantly. Therefore, it needs a robust system to support and simplify its administration process. Sistem Aplikasi Piutang dan Pengembalian (SAPP) is an application to manage the underlying account receivables, including conditional receivables relates to a claim for the tax restitution. The Account receivables managed by SAPP are expected to be process in a real-time manner so as to avoid any losses both for the Directorate General of Customs and Excise and the stakeholders. Currently, the SAPP has been implemented at the vertical offices of the Directorate General of Customs and Excise.

Based on interview and reconciliation of account receivables within the Directorate General of Customs and Excise on 2014, there are 10% account receivables which have not been processed and collected in real-time manner. It might proves that the SAPP has not been effectively implemented to manage the account receivables thus it encourages this research to analyze the influencing factors of the SAPP effectiveness.

The research is constructed by a DeLone and McLean Model (2003) that has been adapted with some additional variables. DeLone and McLean Model is a model that has been tested in measuring the effectiveness of an information system. This method uses surveys from the SAPP users in the Directorate General of Customs and Excise. All data surveys has been processed using Structural Equation Model (SEM) by the SmartPLS tool.

The result reveals that System Quality, Information Quality, Service Quality and Facilitating Condition are the factors that has influenced the SAPP performance in the Directorate General of Customs and Excise."

"Skripsi ini membahas mengenai faktor-faktor yang memengaruhi kepuasan kerja pegawai Kantor Pusat Direktorat Jenderal Pajak (DJP) dengan menggunakan teori dari Stephen P. Robbins dan menggunakan metode kuantitatif. Hasil dari penelitian ini menunjukkan bahwa faktor yang paling berpengaruh terhadap kepuasan kerja di Kantor Pusat DJP adalah kondisi kerja dengan kategori puas; selanjutnya faktor rekan kerja menempati faktor yang kedua paling berpengaruh dengan kategori puas. Sedangkan dari dimensi pekerjaan yang secara mental menantang dan faktor ganjaran/atau imbalan yang diterima pegawai menunjukkan hasil tidak puas.

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This thesis discusses factors affecting job satisfaction of headquarters employees at Directorate General of Taxation (DGT), based on theories of Stephen P. Robbins and by using quantitative methods. The results of this study show that the most influential factor on job satisfaction in the Office of DGT is satisfied with the category of working conditions; the following influencing colleagues occupying is that as the second factors with with satisfaction category. Whereas for work that is mentally challenging, and rewards factor or shows consideration received by category of employee is not satisfied."

"Tesis ini membahas faktor-faktor apa saja yang mempengaruhi pencapaian target penerimaan pajak yang dibebankan kepada Kantor Pelayanan Pajak Pratama di Kantor Wilayah Direktorat Jenderal Pajak Jakarta Pusat pada tahun 2006-2008. Penelitian ini menggunakan metodologi regresi berganda data panel (pooling data regression) pada ilmu Ekonometrika dengan variabel bebas Penerimaan Pajak Tahun Sebelumnya, rasio SDM (Account Representative, Fungsional Pemeriksa Pajak dan Pegawai Pelaksana) dengan jumlah WP efektif, rasio realisasi Sumber Dana (Prosentase Realisasi Anggaran Belanja/DIPA) dengan SDM, dan Tingkat Kepatuhan Administrasi Wajib Pajak (Orang Pribadi dan Badan). Hasil penelitian ini menyarankan agar pimpinan di Direktorat Jenderal Pajak sebagai pelaksana kebijakan publik lebih memperhatikan alokasi SDM dan meningkatkan kualitasnya; mengawasi pelaksanaan anggaran agar lebih efektif dan efisien; dan meningkatkan tingkat Kepatuhan Administrasi Wajib Pajak, yang keseluruhannya merupakan bagian dari peningkatan mutu Reformasi Perpajakan.

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The focus of this study is determine factors to reach the target of tax revenue at Pratama Tax Offices (study at Kanwil DJP Jakarta Pusat years of 2006-2008). This research is using pooling data multiple linear regression from econometrics with independent / explanatory variables : tax revenue (1 year ago), ratio of human resources (Account Representative, Tax Auditor, and Officer) with taxpayers, ratio office budget (realization percentage of DIPA) with human resources, and Administrative Tax Compliance of Tax Payers (person and board/corporation). Results of this research to suggest manager of Directorat General of Taxes as a public policy maker, put more attention for allocation and quality of human resources; to supervise budgeting process in order that be effective and efficient; and to ascend the tax compliance of tax payers, all of this in order to achieve the better quality of tax reform."

"Tesis ini membahas persepsi pegawai Inspektorat Provinsi DKI Jakarta tentang pedoman pelaksanaan SPIP pada BPKP yang dimandatkan oleh Gubernur didalam Pergub Provinsi DKI Jakarta Nomor 171 Tahun 2010 tentang Penyelenggaraan SPIP untuk diterapkan dalam Inspektorat dan faktor-faktor yang perlu diperhatikan dalam proses penyusunan pedoman pelaksanaan SPIP di lingkungan Inspektorat Provinsi DKI Jakarta. Ruang lingkup penelitian ini berfokus pada pelaksanaan SPIP pada Inspektorat Provinsi DKI Jakarta sebagai salah satu organisasi publik pada Pemerintah Provinsi DKI Jakarta. Penelitian ini menggunakan pendekatan teori institusional sebagai sarana untuk menemukan faktor yang paling mempengaruhi penerapan kebijakan pada Inspektorat Provinsi DKI Jakarta. Metode penelitian yang digunakan adalah metode penelitian campuran (mixed method) dengan pendekatan metode studi kasus (case study) dengan melakukan studi literatur dan peraturan perundang-undangan, wawancara dan kuesioner. Kesimpulan yang telah didapat adalah rata-rata responden berkeinginan agar SPIP di lingkungan Inspektorat DKI diterapkan dengan menggunakan Perka BPKP No 10 tahun 2013 yang dipakai secara utuh tanpa penyesuaian, namun sedikit dibawah persetujuan yang tegas dan faktor yang menjadi pendorong dalam melaksanakan SPIP berdasarkan teori institusional adalah coercive dan normative isomorphism.

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This thesis discusses the perceptions of DKI Jakarta Provincial Inspector employees about the guidelines for implementing SPIP in the BPKP mandated by the Governor Regulation No. 171 of 2010 concerning the Implementation of SPIP to be applied in the Inspectorate and factors that need to be considered in the process of drafting SPIP implementation guidelines in the environment DKI Jakarta Provincial Inspectorate. The scope of this research focuses on the implementation of SPIP at the DKI Jakarta Provincial Inspectorate as one of the public organizations in the DKI Jakarta Provincial Government. This study uses an institutional theory approach as a means to find the factors that most influence the implementation of policy at the DKI Jakarta Provincial Inspectorate. The research method used is a mixed method with a case study approach with a study of literature and legislation, interviews and questionnaires. The conclusion that has been obtained is that on average the respondents wished that the SPIP in the DKI Inspectorate`s environment be applied using Perka BPKP No. 10 of 2013 which was used in its entirety without adjustment, but a little under strict agreement and the factors driving SPIP based on institutional theory was coercive and normative isomorphism."

"Employee engagement merupakan faktor penting yang harus diperhatikan oleh Direktorat Jenderal Pajak khususnya Kantor Pelayanan Pajak Wajib Pajak Besar dan Jakarta Khusus. Employee engagement dapat dipengaruhi salah satunya melalui keterlibatan pegawai dengan dukungan penuh dari atasan. Penelitian ini dilakukan di Kantor Pelayanan Pajak Wajib Pajak Besar dan Jakarta Khusus dengan responden berjumlah 192 yang berasal dari 4 Kantor Pelayanan Pajak dengan kriteria kinerja tertinggi dan terendah. Gaya kepemimpinan diukur menggunakan Multifactor Leadership Questionnaire (MLQ) Form 5X dari Bass dan Avolio (1995), keterlibatan pegawai diukur menggunakan instrumen penelitian yang dikembangkan oleh Vandenberg et. al. (1999 dalam Richardson dan Vandenberg, 2005), sedangkan employee engagement diukur menggunakan Utrecht Work Engagement Scale (UWES) dari Schaufeli dan Bakker (2003). Hasil penelitian ini membuktikan bahwa keterlibatan pegawai merupakan mediator bagi pengaruh kepemimpinan transformasional terhadap employee engagement. Ini menunjukkan bahwa pemimpin yang peduli dan mendukung bawahannya dapat mengakomodir pegawai untuk terlibat di dalam pekerjaannya sehingga pegawai menjadi lebih bersemangat, antusias, fokus, dan bangga terhadap pekerjaan dan organisasinya.

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Employee engagement is an important factor that must be considered by Directorate General of Taxes especially in the Large Tax Offices and Jakarta Special Tax Offices. Employee engagement can be influenced through employee involvement with full support from the leaders. This research was conducted at the Large Tax Office and Jakarta Special Tax Office with 192 respondents from 4 Tax Offices with the highest and lowest performance.

Leadership styles were measured using Multifactor Leadership Questionnaire (MLQ) Form 5X from Bass and Avolio (1995), employee involvement was measured using a research instrument developed by Vandenberg et. al. (1999 in Richardson and Vandenberg, 2005), while employee engagement was measured using Utrecht Work Engagement Scale (UWES) from Schaufeli and Bakker (2003).

This research found that employee engagement is a mediator for the effects of transformational leadership on employee engagement. It shows that leaders who care and support subordinates can accommodate employee involvement process so that employees become more power, enthusiastic, focused, and proud of the work and organization."