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Hasil Pencarian

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Hanina Ar Ridho
"Saat ini penggunaan selebriti endorser pada iklan menjadi salah satu cara untuk mencapai efektivitas periklanan, terutama untuk kosumen Muslim menjadi perhatian untuk mencapai efektivitas periklanan.
Penelitian ini bertujuan untuk menganalisis hubungan kredibilitas selebriti dan efektivitas periklanan survei pada iklan kosmetik Wardah. Populasi pada penelitian ini merupakan konsumen yang belum pernah menggunakan produk kosmetik Wardah dan beragama Islam. Teknik pengambilan sampel dilakukan dengan non probability sampling - purposive sampling.
Pengumpulan data dalam penelitian ini dilakukan dengan membagikan kuesioner secara online kepada reponden dan berhasil dikumpulkan sebanyak 300 kuesioner. Penelitian ini menggunakan analisis pengolahan data menggunakan Structural Equation Modeling SEM.
Hasil pengolahan data menunjukkan bahwa celebrity credibility memiliki pengaruh signifikan terhadap attitude towards the advertising dan purchase behavior. Selain itu, religiosity memiliki pengaruh negatif signifikan pada celebrity credibility terhadap attitude towards the advertising dan memiliki pengaruh signifikan positif pada celebrity credibility terhadap purchase behavior.

Nowadays the use of celebrity endorsers on advertising is one way to achieve advertising effectiveness, especially for Muslim consumers to be concerned about achieving advertising effectiveness.
This study aims to analyze the relationship of celebrity credibility and advertising effectiveness survey on Wardah cosmetic advertisement. The population in this study are consumers who have never used Wardah cosmetic products and are Muslim. The sampling technique was done with non probability sampling purposive sampling.
Data collection in this study was done by distributing questionnaires online to reponden and back as many as 300 questionnaires. This research uses data processing analysis using Structural Equation Modeling SEM.
The results of data processing show that celebrity credibility has a significant influence on attitude towards the advertising and purchase behavior. However, it has a significant negative effect on the religiosity relationship on celebrity credibility and attitude towards the advertising and positive significant influence on religiosity relationship to celebrity credibility and purchase behavior.
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Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
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UI - Skripsi Membership  Universitas Indonesia Library
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Hanina Ar Ridho
"Di era globalisasi, persaingan usaha sudah terlihat jelas. Semua pelaku usaha melakukan segala bentuk upaya untuk memenangkan hati pelanggan. Ditambah dengan peluang tren yang sedang tinggi yaitu industri halal, pelaku usaha menawarkan bentuk kualitas pelayanan ataupun operasional dengan membawa halal atau syariah sebagai bentuk strategi dasar.
Penelitian ini bertujuan untuk menganalisis hubungan service quality physical aspect, reliability, personal interaction, problem solving dan policy dari Minimarket Podjok Halal Jakarta terhadap customer satisfaction, customer loyalty dan word of mouth pelanggan Minimarket Podjok Halal.
Dan dari hasil penelitian ini, terdapat informasi ilmiah dan sistematis kepada manajer atau pelaku usaha sebagai bahan analisa service quality yang diberikan perusahaan. Populasi pada penelitian ini adalah pelanggan Minimarket Podjok Halal. Teknik pengambilan sampel dilakukan dengan non probability sampling - purposive sampling. Pengumpulan data dalam penelitian ini dilakukan dengan membagikan kuesioner secara langsung kepada reponden dan terkumpul 232 kuesioner.
Penelitian ini menggunakan analisis pengolahan data menggunakan Structural Equation Modeling SEM. Hasil pengolahan data menunjukkan bahwa physical aspect, reliability, personal interaction, problem solving memiliki pengaruh yang signifikan terhadap customer satisfaction dan kemudian customer satisfaction memiliki pengaruh yang signifikan terhadap customer loyalty dan word of mouth.

In the era of globalization, business competition is clearly visible. All business actors make every effort to win the hearts of customers. Coupled with the high trend opportunities that is halal industry, business actors offer a form of service or operational quality by bringing halal or sharia as a form of basic strategy.
This study aims to analyze the relationship of service quality physical aspect, reliability, personal interaction, problem solving and policy Minimarket Podjok Halal Jakarta to customer satisfaction, customer loyalty and word of mouth of customers Minimarket Podjok Halal.
And from the results of this study, there is scientific and systematic information to managers or business actors as a material analysis about service quality provided by the company. The population of this research is customers Minimarket Podjok Halal. The technique sampling was done with non probability sampling purposive sampling. Data collection in this study was done by distributing questionnaires directly to the respondents and collected 232 questionnaires.
This research uses data processing analysis by Structural Equation Modeling SEM. The result of data processing shows that physical aspect, reliability, personal interaction, problem solving have significant influence to customer satisfaction and then customer satisfaction has significant influence to customer loyalty and word of mouth.
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Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
S-Pdf
UI - Skripsi Membership  Universitas Indonesia Library