Ditemukan 1 dokumen yang sesuai dengan query
Sharifah Latifah binti Syed A. Kadir
The government in Malaysia has fully adopted and developed the applications and practices of
information communication technologies (ICTs) to provide better online services to enhance the
government’s credibility. To understand service quality issues within this new delivery channel, this
paper investigates e-procurement portal/websites through the use of E-Service-Quality (E-S-QUAL)
and E-Recovery Service-Quality (E-RecS-QUAL) scales...
Management Research Center (MRC) Department of Management, Faculty of Economics, University of Indonesia and Philip Kotler Center, 2016
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Artikel Jurnal Universitas Indonesia Library
