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Thomas, Ann, author
Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, "Delivering Knock Your Socks Off Service" has been completely revised and is better than ever! Still the go-to guide on providing the kind of...
New York: [American Management Association;, ], 2012
e20436821
eBooks Universitas Indonesia Library
