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"This book contains the refereed proceedings of the Third International Conference on Software Business (ICSOB) held in Cambridge, MA, USA, in June 2012. The software business refers to commercial activities in the software industry, aimed at generating revenues from the design, delivery, and maintenance of software products and IT services to enterprises and individual customers, as well as from digital content. Although this business shares common features with other knowledge-intensive markets, it carries many inherent features making it a challenging domain for research. The 20 full and 10 short papers accepted for ICSOB were selected from 60 submissions and are organized in sections on software product management, organizational transformation, industry transformation, software platforms and ecosystems, and emerging trends."

"Peter Thiel is the co-founder of PayPal and the first outside investor in Facebook. In the Spring of 2012, he gave a lecture course at Stanford for software engineers, calling on them to think boldly and broadly about how they might use their skills to shape the future, and imparting the lessons he has gleaned from his own experience. One of the students in that class Blake Masters took notes and posted them online. The blog posts became a huge success, with hundreds of thousands of hits, and became the basis for Zero to One. We live in an age of technological stagnation, even if we're too distracted by our new mobile devices to notice. Progress has stalled in every industry except computers, and globalization is hardly the revolution people think it is. It's true that the world can get marginally richer by building new copies of old inventions, making horizontal progress from '1 to n'. But true innovators have nothing to copy. The most valuable companies of the future will make vertical progress from '0 to 1', creating entirely new industries and products that have never existed before. Zero to One is about how to build these companies. A business book that also provides insight into the world of start-ups from a Silicon Valley icon, Thiel shows how to pursue your goals using the most important, most difficult, and most underrated skill in every job or industry: thinking for yourself"

"Proven techniques for improving software and process quality with Six SigmaThis practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement.The success stories reveal how: Motorola minimized business risk before changing business-critical applications TCS improved fraud detection for a global bank Infosys improved software development productivity for a large multinational bank IBM reduced help desk escalations and overhead activities EMC improved development productivity Motorola realized significant cost avoidance by streamlining processes and project documentation Xerox achieved high-speed product development Seagate reduced application downtime and improved availability to 99.99% Cisco successfully reinvented its Six Sigma program Convergys injected Six Sigma into the company?s DNA Thomson Reuters? Six Sigma program gathered significant momentum in a short time Six Sigma was successfully applied in many other projects for defect reduction, cycle time reduction, productivity improvement, and more"-- Provided by publisher."To date, there have been very few resources that demonstrate how Six Sigma is applicable to the IT industry. Six Sigma Software Quality Improvement bridges that gap by showing Six Sigma in action, with compelling success stories from today?s leading IT companies, including Motorola, Honeywell, GE, and American Express. It offers a true roadmap for software quality improvement from those who have been in the trenches and have won the battles handily. IT companies continue to be challenged in overcoming intractable software quality problems and operational complexity while also trying to deliver software as per the agreed scope, schedule, and budget. Six Sigma Software Quality Improvement illustrates how successful IT companies employ Six Sigma to improve their processes using DMAIC (Define, Measure, Analyze, Improve, Control) and DMADV (Define, Measure, Analyze, Design, Verify) and identify and eliminate waste from their processes using Lean Six Sigma. The book also reveals how companies develop new, robust products using Design for Six Sigma (DFSS) concepts."

"[Christine Grimm presents a first-hand account of a social researcher who entered the software laboratory of one of the biggest ERP providers. Presenting an in-depth ethnography on how people act within such labs. she reveals the highly unexpected social character of programming and shows how the vendor reorganizes himself to find new ways to respond to the expectations of the market. Furthermore, the author highlights the informal practices when an ERP system, as a defective or incomplete product, re-enters the supplier’s labs. The book provides a window into what happens if bugs are dug up and emotions on both the supplier and customer sides are running high., Christine Grimm presents a first-hand account of a social researcher who entered the software laboratory of one of the biggest ERP providers. Presenting an in-depth ethnography on how people act within such labs. she reveals the highly unexpected social character of programming and shows how the vendor reorganizes himself to find new ways to respond to the expectations of the market. Furthermore, the author highlights the informal practices when an ERP system, as a defective or incomplete product, re-enters the supplier’s labs. The book provides a window into what happens if bugs are dug up and emotions on both the supplier and customer sides are running high.]"

"Reengineering India explores Indias post-liberalization transformation through the lens of the software industry. It is an anthropological study of work, capital, and class in the software industry, viewed as a key site where novel forms of work and worker-subjects, dispositions, and social identities are being fashioned, and new aspirations and social imaginaries are introduced, worked out, contested, and often transformed. It traces the multiple genealogies of software capital and its modes of value generation and explores the production, shaping, and circulation of Indian information technology (IT) labour. Drawing on ethnographic research in Bangalores software companies, the book examines the organizational practices of these companies to unravel the conjunctions of work, power, culture, and subjectivity in these global workspaces. It also maps the interconnections between IT labour and capital, social mobility, and the reconstitution of the middle class, and explores the diverse lives of Indian culture and middle class identity as mobile IT professionals pursue their projects of self-fashioning and social mobility within a transnational social field. Highlighting the agency of IT workers, organizations, and entrepreneurs in Indias post-liberalization reconfiguration, the author argues that the forms and modalities of capital, work, identity, sociality, and subjectivity that have been forged in IT workspaces are not just by-products of globalization, but have been deeply shaped by the social and historical conditions of their making. Although the software industry has been central to the fashioning of a new India, it remains deeply embedded in older structures of inequality and modes of accumulation."