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Hasil Pencarian

Ditemukan 2 dokumen yang sesuai dengan query
cover
Stebbing, Lionel
Quality management in the service industry / Lionel Stebbing
New York: Ellis Horwood 1990, 1990
658.56 STE q
Buku Teks  Universitas Indonesia Library
cover
Cortoda, James W.
TQM for information system management: quality practices for continuous improvement/James W. Cortada
New York McGraw-Hill 1996,
658.562 Cor t
Buku Teks  Universitas Indonesia Library