Ditemukan 3 dokumen yang sesuai dengan query
Tenny Rosanti, author
The House of representative's library is one supporting component of the performance of the House of Representatives' member and its lines. With the changing of time, the library is demanded to provide a prompt and precise information services. Five dimensions of Servqual namely reliability, assurance, tangibles, empathy and responsiveness become...
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
T14170
UI - Tesis (Membership) Universitas Indonesia Library
Wahyu Maulana, author
Penelitian ini membahas mengenai kualitas layanan Perpustakaan Mahkamah Agung Republik Indonesia kepada para pemustakanya dalam tiga dimensi Libqual yaitu Dampak Layanan, Pengawasan Informasi dan Perpustakaan Sebagai Tempat. Tujuan penelitian ini adalah untuk mengetahui secara jelas kualitas layanan yang diberikan oleh Perpustakaan Mahkamah Agung Republik Indonesia kepada para pemustakanya dilihat dari...
Depok: Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2016
S66819
UI - Skripsi (Membership) Universitas Indonesia Library
Laughlin, Sara, author
Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library?s...
Chicago: American Library association, 2008
e20435760
eBooks Universitas Indonesia Library
