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Hasil Pencarian

Ditemukan 271 dokumen yang sesuai dengan query
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Satria Ramadhan
"Aplikasi mobile Garuda Indonesia merupakan salah satu channel PT Garuda Indonesia untuk memberikan layanan kepada pelanggannya. Penelitian ini bertujuan untuk mengetahui faktor yang memengaruhi Intention to use, agar dapat meningkatkan kemauan pelanggan untuk menggunakan aplikasi mobile Garuda Indonesia. Model penelitian ini merupakan hasil pengembangan dari model penelitian yang dikembangkan oleh Suki dan Suki pada tahun 2017, dengan menambahkan variabel UI Attractiveness.
Penelitian ini merupakan penelitian kuantitatif yang menggunakan metode survey research, dengan jumlah responden sebanyak 101 responden yang metode penyebaran kuesionernya disebarkan melalui media sosial Twitter menggunakan Google Form. Data kuesioner yang telah dikumpulkan diolah menggunakan metode Partial Least Square ndash; Structural Equation Modelling PLS-SEM dengan perangkat lunak Smart-PLS.
Hasil pengujian data kuesioner menunjukkan bahwa variabel Subjective Norm merupakan variabel terkuat yang berpengaruh langsung terhadap Intention to use individu pada aplikasi mobile Garuda Indonesia, disusul oleh variabel Airline Image dan variabel Perceived ease of use.

Garuda Indonesia mobile application is one of channel for Garuda Indonesia to give a service to their customer. This study aims to determine the factors that affecting the Intention to use, in order to increase the willingness of customers to use Garuda Indonesia mobile application. The research model is the result of developing by Suki and Suki on 2017, by adding UI Attractiveness variable.
This research is quantitative research that using survey method, with total of respondents is 101 respondents, which was distributed through Twitter using Google Form. The questionnaire data that has been collected is processed using Partial Least Square ndash Structural Equation Modelling PLS SEM method with Smart PLS software.
The result shows that the Subjective Norm variable is the strongest variable that directly influence the Intention to use of Garuda Indonesia mobile application, followed by Airline Image and Perceived ease of use variable.
"
Depok: Fakultas Ilmu Komputer Universitas Indonesia, 2018
TA-Pdf
UI - Tugas Akhir  Universitas Indonesia Library
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Robby Marlon Brando
"Perkembangan teknologi yang pesat membuat tingkat konsumsi peralatan elektronik meningkat. Sayangnya, konsumsi yang besar terhadap produk elektronik ini meninggalkan konsekuensi berupa limbah dari elektronik yang sudah tidak digunakan lagi. Konsumen sering menyimpan barang elektronik yang tidak digunakan di rumah. Perilaku konsumen untuk menyimpan limbah elektronik di rumah seperti bom waktu, cepat atau lambat harus segera dikeluarkan karena akan menjadi bahaya. Menganalisis perilaku konsumen terhadap penyimpanan elektronik yang sudah tidak terpakai lagi adalah langkah penting menuju pengembangan sistem manajemen limbah elektronik yang sukses. Penelitian ini bertujuan untuk melakukan analisis terhadap perilaku konsumen dalam menyimpan dan membuang limbah elektronik serta menggambarkan hubungan antara faktor-faktor yang menjadi alasan tersebut dalam membentuk perilaku konsumen. Penelitian yang dilakukan didasarkan pada Teori Perilaku Berencana (TPB) dan pengolahan data dilakukan dengan analisis statistik dan metode Partial Least Square (PLS).
Penelitian dilakukan dengan menggunakan survei secara online dan manual. Responden pada penelitian sebanyak 403 yang tersebar di 6 provinsi pulau Jawa. Dari hasil penelitian diketahui beberapa hal, diantaranya peralatan elektronik yang paling banyak disimpan, sudah berapa lama peralatan elektronik tersebut disimpan, alasan mengapa konsumen menyimpan peralatan elektronik bekas/rusak, alasan mengapa konsumen ingin membuang peralatan elektronik bekas/rusak yang disimpan, bagaimana cara konsumen membuang peralatan elektronikbekas/rusak saat ini, model hubungan faktor-faktor prediktor pembentuk perilaku menyimpan, dan model hubungan faktor-faktor prediktor pembentuk perilaku membuang peralatan elektronik bekas/rusak yang disimpan.

Rapid technological developments make the level of consumption of electronic equipment increase. Unfortunately, large consumption of these electronic products leaves the consequences of waste from electronics that are no longer used. Consumers often store electronic items that are not used at home. Consumer behavior to store electronic waste at home such as a time bomb, sooner or later must be immediately removed because it will be a danger. Analyzing consumer behavior towards electronic storage that is no longer used is an important step towards developing a successful electronic waste management system. This study aims to conduct an analysis of consumer behavior in storing and disposing of electronic waste and describing the relationship between the factors that are the reason for shaping consumer behavior. The research conducted was based on the Theory of Planning Behavior (TPB) and data processing was carried out by statistical analysis and the Partial Least Square (PLS) method.
The study was conducted using online and manual surveys. Respondents in the study were 403 in 6 provinces in Java. The results of the study revealed several things, including the most stored electronic equipment, how long the electronic equipment was stored, the reason why consumers store used/damaged electronic equipment, the reason why consumers want to dispose of used/damaged electronic equipment stored, how consumers dispose of used/damaged electronic equipment, the relationship model of the predictor factors forming the storing behavior, and the relationship model predictor factors forming the behavior of disposing used/damaged electronic equipment stored."
Depok: Universitas Indonesia, 2019
T54371
UI - Tesis Membership  Universitas Indonesia Library
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Herio Susanto
"ABSTRAK
Penelitian ini bertujuan untuk menganalisis faktor yang memengaruhi purchase intention, agar dapat meningkatkan keinginan konsumen untuk berbelanja menggunakan layanan omnichannel. Model penelitian ini mengacu pada model penelitian Ayensa, Mosquera, dan Murillo pada tahun 2016 yang mengembangkan teori UTAUT2 dari penelitian Venkatesh, Thong, dan Xu pada tahun 2012, dengan menambahkan variabel personal innovativeness dari penelitian Goldsmith, Hofacker pada tahun 1991 dan Lu et al pada tahun 2005, serta variabel perceived security dari penelitian Cha pada tahun 2011. Penelitian ini merupakan penelitian kuantitatif yang bersifat explanatory research, dengan metode pengumpulan data menggunakan kuesioner daring melalui Google Form. Jumlah responden yang terkumpul sebanyak 145 responden dan data yang telah dikumpulkan diproses menggunakan metode partial least square structural equation modelling (PLS-SEM). Perangkat lunak yang digunakan untuk pengolahan data yaitu Smart-PLS. Hasil penelitian menemukan bahwa variabel social influence merupakan variabel yang paling berpengaruh langsung terhadap purchase intention pada layanan omnichannel, diikuti oleh variabel performance expectancy, dan perceived security

ABSTRACT
This study aims to analyze the factors that affecting purchase intention, in order to increase shopping enthusiasm using omnichannel service. This research model refers to Ayensa, Mosquera and Murillo's research models in 2016 that developed UTAUT2 theory from Venkatesh, Thong and Xu research in 2012, by adding personal innovativeness variables from Goldsmith, Hofacker research in 1991 and Lu et al on 2005, and perceived security variables from Cha research in 2011. This research is an explanatory and quantitative research, by collecting data using questionnaire through Google Form. The model was tested with a sample of 145 customers using partial least square method - structural equation modeling (PLS-SEM). The software used for data processing is Smart-PLS. The results of the study found that social influence variable is the most direct variable to purchase intention at omnichannel service, followed by performance expectation variable, and perception of security."
2018
TA-Pdf
UI - Tugas Akhir  Universitas Indonesia Library
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Rizki Aditya
"Secara keseluruhan penelitian ini bertujuan untuk mengetahui pengaruh faktor-faktor pembentuk purchase intention yang dilihat dari sisi personal individu (seperti attitude toward purchase intention, health consciousness) serta sisi eksternal individu (seperti collectivism, subjective norm). Penelitian ini dilakukan dilakukan secara online dan offline, dimana pengumpulan data menggunakan kuesioner dengan kriteria responden yang belum pernah membeli dan/atau mengkonsumsi beras organik. Analisa data menggunakan WarpPLS 5.0 untuk melakukan uji hipotesa. Hasil dari penelitian ini mengindikasikan tidak semua variable yang membentuk purchase intention memiliki cukup bukti untuk secara signifikan mempengaruhi variable tersebut. Tidak seperti Collectivism dan Social Information, terdapat cukup bukti bagi Health Consciousness, Environmental Visibilities, serta variable yang tersisa dari variable pembentuk Theory of Planned Behavior dalam membentuk konstruk purchase intention.

In general, the purpose of this research was to determine the effect of several factors that believed to able to construct purchase intention variable based on two different view: personal factors (i.e. attitude toward purchase intention, health consciousness) and the external factors of an individual (i.e. collectivism, subjective norm). This research was conducted both offline and online, by using questionnaire as gathering instrument with particular characteristic for the respondent, where the valid respondent of the research must be the one who never ate and/or bought organic rice in his/her life. WarpPLS 5.0 was used for data analysis and hypothesis testing. This research found that not every variable in this research provided enough data and evidence in order to say they significantly affected purchase intention. Unlike health consciousness and Social information who unsignificantly affected purchase intention; health consciousness, environmental visibilities and the rest variables from Theory of Planned Behavior were proved in significantly affected purchase intention."
Depok: Universitas Indonesia, 2015
T-Pdf
UI - Tesis Membership  Universitas Indonesia Library
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Jodi Setiyawan
"STIKes XYZ merupakan salah satu sekolah tinggi yang berfokus pada bidang ilmu kesehatan. Dalam kegiatan belajar mengajar, STIKes XYZ memanfaatkan kemajuan teknologi informasi yang berupa sistem e-Learning. Sistem e-Learning berhenti digunakan di STIKes XYZ di tahun 2018, hal ini menyebabkan target penggunaan sistem e-Learning pada tahun tersebut sebesar 60% tidak tercapai. Penelitian ini bertujuan untuk menganalisis faktor-faktor yang memengaruhi penerimaan dan penggunaan sistem e-Learning oleh pengguna di STIKes XYZ. Pengguna merupakan seorang pelajar dan pengajar atau dosen. Penelitian ini menggunakan pendekatan kuantitatif dan kualitatif dimana pengambilan data dilakukan dengan menggunakan kuesioner yang disebar secara daring. Hasil pengolahan dan analisis data digunakan sebagai bahan dalam pemberian rekomendasi untuk meningkatkan penerimaan sistem e-Learning. Pendekatan model theory of acceptance and use of technology (UTAUT) digunakan di dalam penelitian ini dengan beberapa variabel yang telah disesuaikan. Survei yang dilakukan secara daring berhasil mengumpulkan 205 data responden yang valid. Dari 205 data, hanya data responden pelajar sebanyak 191 data yang dianalisis secara kuantitatif. Data pengajar tidak dianalisis karena jumlahnya terlalu kecil. Analisis data kuantitatif menggunakan Partial Least Square Struktural Equation Modeling (PLS-SEM) dengan bantuan tools smartPLS. Dari proses analisis dihasilkan bahwa faktor habit, hedonic motivation, dan information quality mempunyai pengaruh yang signifikan terhadap niat pengguna dalam menggunakan sistem e-Learning. Selain itu, habit dan behavioral intention juga berpengaruh terhadap penggunaan sistem e-Learning secara aktual. Terdapat lima rekomendasi untuk meningkatkan penerimaan sistem e-Learning, yaitu meningkatkan penggunaan sistem e-Learning dengan tidak hanya untuk ujian, membuat konten dan tampilan yang lebih interaktif dan menarik, memberikan informasi di sistem e-Learning yang lebih lengkap, terbaru, dan relevan, membuat kebijakan terkait kewajiban penggunaan sistem e-Learning, dan meningkatkan kondisi dari fasilitas pendukung sistem e-Learning, seperti koneksi internet.

STIKes XYZ is a institution of higher education that focuses on health sciences. In teaching and learning activities, the institution has utilized information technology in the form of e-Learning systems. e-Learning has been stopped being used in 2018 and it causes the target of using e-Learning by 60% is not achieved. This study aims to analyze the factors that influence the acceptance and use of e-Learning systems by users at STIKes XYZ. The responden of this research is students and teachers or lecturers. This study uses a quantitative and qualitative approach where data collection is carried out using a questionnaire which was conducted online. The results of data processing and analysis are used as material in providing recommendations to increase the acceptance of e- Learning systems. The theory of acceptance and use of technology (UTAUT) model approach is used in this study with several variabels that have been adjusted. The online survey succeeded in collecting 205 valid respondent data. From 205 data, only student’s data was chosen to be analyzed quantitatively with total 191 data. Teacher’s data were not chosen for analysis because the data were too small. Quantitative data analysis uses Partial Least Square Struktural Equation Modeling (PLS-SEM) with the help of smartPLS tools. From the analysis process it is produced that habit, hedonic motivation, and information quality have a significant influence on the user's intention to use the e- Learning system. In addition, habit and behavioral intention also affect the actual use of e-Learning systems. There are five recommendations for increasing the acceptance of e- Learning systems, namely increasing the use of e-Learning systems by using them not only for exam but also for others activities, making content and displays more interactive and interesting, providing information on e-Learning systems that are more complete, up- to-date and relevant, making policies related to the obligation to use e-Learning systems, and improving the conditions of e-Learning system support facilities, such as internet connections."
Depok: Fakultas Ilmu Komputer, 2020
TA-Pdf
UI - Tugas Akhir  Universitas Indonesia Library
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Batara
"Tesis ini membahas pengaruh sumber daya yang dapat didefinisikan sebagai suatu kemampuan dan kapasitas potensi yang dapat dimanfaatkan untuk suatu kegiatan yang secara umum dikelompokkan menjadi manpower, material, machines dan money terhadap kinerja perencanaan pembangunan jalan KA jalur ganda lintas utara Jawa. Penelitian ini adalah penelitian kuantitatif dengan jenis penelitian berupa survey serta menggunakan metode SEM-PLS dalam analisa data. Hasil penelitian menemukan bahwa faktor sumber daya manusia, data dan informasi serta tools perencanaan memberikan pengaruh positif terhadap kinerja perencanaan.

This thesis discusses the influence of resource that can be defined as the ability and capacity of potential that can be used for an activity that is generally grouped into manpower, materials, machines and money towards planning performance on the north of Java double track railroads project. This research is a quantitative study with a survey type of research and using SEM-PLS methods for data analysis. The results found that the human factor, data and information and planning tools provide a positive influence on the performance of planning.
"
Depok: Fakultas Teknik Universitas Indonesia, 2014
T41922
UI - Tesis Membership  Universitas Indonesia Library
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Eki Rahmadian
"[ABSTRAK
Pertumbuhan pengguna perangkat mobile dan perkembangan teknologi mobile memberikan peluang terbukanya kanal baru di bidang periklanan Bidang periklanan kini dapat memanfaatkan teknologi ponsel sebagai media penyampaian kampanye iklan yang saat ini lebih dikenal dengan sebutan Mobile Advertising Periklanan Mobile Meski memiliki peluang yang besar mobile advertising masih memiliki beberapa permasalahan yang bisa saja menimbulkan kerugian bagi pihak pemasang iklan ataupun pihak publisher pembuat aplikasi mobile mobile website diantaranya tidak semua orang memiliki keinginan mengklik iklan yang ditayangkan di layar perangkat mobile bahkan ada pula kasus pengguna yang mengklik secara tidak sengaja Hal ini memicu rasa ingin tahu penulis mengenai faktor faktor apa saja yang mempengaruhi penerimaan pengguna perangkat mobile terhadap mobile advertising di Indonesia Penelitian ini bertujuan untuk mengetahui faktor ndash faktor apa saja yang mempengaruhi pengguna perangkat mobile dalam penerimaan terhadap mobile advertising di Indonesia dan memberikan rekomendasi kepada pihak pemasang iklan publisher atau developer dan juga perusahaan Advertising Networks agar iklan yang ditayangkan melalui mobile advertising dapat lebih diterima oleh pengguna perangkat mobile Kerangka pemikiran yang dirancang pada penelitian ini mengadopsi beberapa model penerimaan seperti Technology Acceptance Model TAM Uses and GratificationsTheory UGT dan Innovation Diffusion Theory IDT kemudian penulis mencoba memodifikasi model tersebut mengaitkan dengan fakta yang ada di Indonesia berdasarkan data awal yang penulis peroleh dan juga berdasarkan penelitian penelitian sebelumnya untuk kemudian diajukan sebagai model yang digunakan dalam penelitian Data dikumpulkan dengan menyebarkan kuesioner kepada para pengguna perangkat mobile melalui kuesioner online dan offline Hasil dari pengumpulan data diperoleh 208 kuesioner Data tersebut lalu diolah dengan menggunakan Structural Equation Modeling SEM berbasis varian yaitu Partial Least Square PLS Dari hasil penelitian ini dapat diketahui bahwa faktor faktor personalization informativeness entertainment irritation institutional trust incentive advertising value dan perceived risk mempengaruhi penerimaan pengguna perangkat mobile terhadap mobile advertising di Indonesia ABSTRACT
The rapid growth and development of mobile technology has provided an opportunity which open up a new channel in advertising Advertising can now utilize cellphone technology as the media for advertising campaign which is broadly known as mobile advertising Although it has given that much opportunity mobile advertising still has some problems that could cause great loss for advertisers or publishers for instance there are people who still don 39 t have a desire to click on the mobile advertisement shown on the mobile phone screen in fact there are also some cases where the mobile phone user click on the advertisement accidentally Those condition had trigerred the curiosity of the author to seek out the factors that influence the acceptance of mobile devices users toward mobile advertising in Indonesia This research aims to find out which factors that influence the mobile device users in accepting mobile advertising and to give recommendations to advertisers publishers or developers and the advertising networks company so that the advertisement in mobile advertising can be more accepted by mobile device users The theoritical framework in this research is adopted from several acceptance model including Technology Acceptance Model TAM Uses and Gratifications Theory UGT and Innovation Diffusion Theory IDT The model also modified by relating it with Indonesian context based on the data that was initially gathered from Indonesian respondents and also based on the previous research The data was gathered by spreading out questionnaires to mobile users through online and offline questionnaires 208 questionnaires had been gathered these data was processed and analyzed using variance based structural equation modelling SEM which is Partial Least Squares PLS The result gives an understanding that personalization informativeness entertainment irritation institutional trust incentive advertising value and perceived risk influence the mobile users acceptance toward mobile advertising in Indonesia ;The rapid growth and development of mobile technology has provided an opportunity which open up a new channel in advertising Advertising can now utilize cellphone technology as the media for advertising campaign which is broadly known as mobile advertising Although it has given that much opportunity mobile advertising still has some problems that could cause great loss for advertisers or publishers for instance there are people who still don 39 t have a desire to click on the mobile advertisement shown on the mobile phone screen in fact there are also some cases where the mobile phone user click on the advertisement accidentally Those condition had trigerred the curiosity of the author to seek out the factors that influence the acceptance of mobile devices users toward mobile advertising in Indonesia This research aims to find out which factors that influence the mobile device users in accepting mobile advertising and to give recommendations to advertisers publishers or developers and the advertising networks company so that the advertisement in mobile advertising can be more accepted by mobile device users The theoritical framework in this research is adopted from several acceptance model including Technology Acceptance Model TAM Uses and Gratifications Theory UGT and Innovation Diffusion Theory IDT The model also modified by relating it with Indonesian context based on the data that was initially gathered from Indonesian respondents and also based on the previous research The data was gathered by spreading out questionnaires to mobile users through online and offline questionnaires 208 questionnaires had been gathered these data was processed and analyzed using variance based structural equation modelling SEM which is Partial Least Squares PLS The result gives an understanding that personalization informativeness entertainment irritation institutional trust incentive advertising value and perceived risk influence the mobile users acceptance toward mobile advertising in Indonesia , The rapid growth and development of mobile technology has provided an opportunity which open up a new channel in advertising Advertising can now utilize cellphone technology as the media for advertising campaign which is broadly known as mobile advertising Although it has given that much opportunity mobile advertising still has some problems that could cause great loss for advertisers or publishers for instance there are people who still don 39 t have a desire to click on the mobile advertisement shown on the mobile phone screen in fact there are also some cases where the mobile phone user click on the advertisement accidentally Those condition had trigerred the curiosity of the author to seek out the factors that influence the acceptance of mobile devices users toward mobile advertising in Indonesia This research aims to find out which factors that influence the mobile device users in accepting mobile advertising and to give recommendations to advertisers publishers or developers and the advertising networks company so that the advertisement in mobile advertising can be more accepted by mobile device users The theoritical framework in this research is adopted from several acceptance model including Technology Acceptance Model TAM Uses and Gratifications Theory UGT and Innovation Diffusion Theory IDT The model also modified by relating it with Indonesian context based on the data that was initially gathered from Indonesian respondents and also based on the previous research The data was gathered by spreading out questionnaires to mobile users through online and offline questionnaires 208 questionnaires had been gathered these data was processed and analyzed using variance based structural equation modelling SEM which is Partial Least Squares PLS The result gives an understanding that personalization informativeness entertainment irritation institutional trust incentive advertising value and perceived risk influence the mobile users acceptance toward mobile advertising in Indonesia ]"
Fakultas Ilmu Komputer Universitas Indonesia, 2015
TA-PDF
UI - Tugas Akhir  Universitas Indonesia Library
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Iwan Inrawan Wiratmadja
"Literature studies
indicate that information technology (IT) clusters encourage innovation and
increase firm-level productivity by providing external economies and facilitating
joint action for its members. The purpose of this study is to identify the
external economy and joint action factors that affect firm innovation and
productivity in the IT cluster. A research model was developed based on earlier
models of joint action and external economies. The model consists of three external
economy related factors, i.e., access to skills, finance, and infrastructure, as
well as three joint action related factors, i.e., vertical, horizontal, and
research and development (R&D) cooperation as the independent variables,
firm innovation as the intervening variable, the firm?s absorptive capacity as
the moderating variable, and firm productivity as the dependent variable. Data
collection was conducted through a survey with respondents from 32 IT firms
located in three clusters in Bandung and one cluster in Cimahi (West Java ?
Indonesia). The partial least square (PLS) approach was used for hypotheses
testing. The results indicate that horizontal cooperation, access to
infrastructure, and access to skill have a positive impact on productivity,
while horizontal cooperation and R&D cooperation have a positive impact on
innovation. Finally, firm innovation is proven to positively influence firm
productivity."
2016
J-Pdf
Artikel Jurnal  Universitas Indonesia Library
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Sasmito Handoko
"ABSTRAK
SAP adalah sistem aplikasi berbasis ERP yang paling banyak digunakan. Keunggulan sistem berbasis ERP antara lain adalah: sistem yang terintegrasi, fitur yang lengkap, dan mengadopsi best practices. Perusahaan mengeluarkan investasi yang tidak sedikit untuk implementasi sistem SAP. Tujuan penggunaan sistem SAP adalah untuk dapat meningkatkan efisiensi, melakukan controlling terhadap operasional perusahaan dan membantu menghasilkan laporan-laporan yang digunakan dalam proses pengambilan keputusan. Group XYZ sudah menggunakan sistem SAP sejak 2010, namun penggunaan sistem SAP di Group XYZ belum optimal dengan masih adanya proses-proses manual yang dijalankan. Pengguna yang sebelumnya telah terbiasa melakukan proses tanpa bantuan sistem, merasa bahwa sistem SAP kurang fleksibel dan menyulitkan. Sebagaimana banyak dikutip dalam penelitian sebelumnya bahwa penerimaan pengguna merupakan faktor yang penting untuk kesuksesan penerapan sistem baru. Penelitian ini bertujuan untuk mengetahui faktor-faktor yang dapat mempengaruhi penerimaan pengguna terhadap sistem SAP. Konstruk-konstruk dari model TAM Technology Acceptance Model digunakan sebagai variabel endogen, dikombinasikan dengan variabel eksogen yang diambil dari ASAP Methodology dan kondisi di organisasi. ASAP Methodology merupakan best practices yang digunakan dalam proses implementasi SAP. Data untuk penelitian didapatkan dengan melakukan survei kepada pengguna sistem SAP di Group XYZ. Melalui survei didapatkan data dari 92 responden yang kemudian dianalisis menggunakan aplikasi smartPLS. Hasil penelitian ini menemukan faktor-faktor yang mempengaruhi penerimaan pengguna, yaitu: business process adoption, training, social influence, ERP support, shared belief in benefit, perceived ease of use, dan perceived usefulness. Secara empiris terbukti bahwa business process adoption mempengaruhi perceived usefulness, training dan social influence mempunyai pengaruh pada shared belief in benefit, ERP support mempunyai pengaruh pada perceived ease of use. Faktor-faktor tersebut perlu menjadi perhatian dalam upaya peningkatan penerimaan pengguna.

ABSTRACT
SAP is the most popular ERP based application system. The benefit of an ERP based systems are integrated, complete feature and adopted from the best practices. Company is required to invest a substantial amount to implement SAP system, but the implementation may improve efficiency, perform controlling function of company rsquo s activity and useful to produce analytical report that will be used in decision making process. Group XYZ has been implementing SAP system since 2010, but the usage still far from optimum considering many process activities are still manually performed by the users. Users who previously accustomed to perform manual process without a system in place found that the SAP system is not flexible and complicated. Meanwhile, user acceptance is noted as an important factor for the implementation of a new system. This research aim to identify factors that influence user acceptance of the SAP system. TAM Technology Acceptance Model is used as endogenous variable, combined with exogenous variable obtained from ASAP Methodology and organization condition. ASAP Methodology is the best practice used in the SAP implementation process. A total 92 survey data were collected from the SAP system users in Group XYZ and analyzed using smartPLS. The result of this research found the factors that influence user acceptance are business process adoption, training, social influence, ERP support, shared belief in benefit, perceived ease of use, and perceived usefulness. It is proven empirically that business process adoption affects perceived usefulness, meanwhile training and social influence affects the shared believe in benefit. Furthermore, ERP support is affecting the perceived ease of use. Those factors should become the main attention in an effort to improve the user acceptance of the SAP system."
2017
TA-pdf
UI - Tugas Akhir  Universitas Indonesia Library
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