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""Most managers hate conducting performance appraisal discussions. What's worse, few feel confident in their ability to accurately assess the performance of a subordinate. In The Performance Appraisal Question and Answer Book, expert Dick Grote answers over 100 of the most common -- and most difficult -- questions about this vitally important but often misunderstood and misused tool, including: * How should I react when an employee starts crying during the appraisal discussion ...or gets mad at me? * Which is more important -- the results the person achieved or the way she went about doing the job? * Is there such a thing as a perfect performance appraisal form? Many of the answers include a Hot Tip or Red Flag: a note to the reader making a particularly insightful suggestion. This book helps supervisors and HR professionals ease the pain of performance appraisal and use the process effectively.""

"Improving job performance through training often requires employees "

"Assessment of a performance interventions ultimate impact on the organization is a key metric. This issue provides a detailed look at the role of the evaluator in the HPI process and describes the skills and competencies of the role. An extensive evaluator competency assessment is included."

"Various types of performance interventions exist, few organizations completely evaluate anything but basic training interventions. This issue discusses several evaluation models, methods, and tools used to evaluate different types of performance interventions including consultative, techno-structural, and process-system interventions. It compares evaluation models in the context of soft data, and discusses how performance interventions can be jeopardized."

"Conducting a front-end analysis (FEA) will help determine performance or training solutions. This Infoline will show the important link between performing a comprehensive FEA and determining the most effective training or performance solution. "

"No managerial or administrative task is as universally dreaded as the performance review. Supervisors may know the points they need to get across, but putting them on paper is another matter. This book puts the the right words at their fingertips, with ready-to-use phrases and words, action items, and descriptions that managers, supervisors, and HR professionals can use to evaluate performance, prepare development plans, and address performance problems."

"Badan Penyehatan Perbankan Nasional (BPPN) didirikan berdasarkan keputusan Presiden R.I. No. 27 tahun 1998 tanggal 26 Januari 1998 bertujuan untuk menyehatkan perbankan melalui kebijakan restrukturisasi, menyelesaikan kredit bermasalah dan mengupayakan pengembalian hutang negara yang tersalur di sektor perbankan. BPPN dengan kewenangannya yang besar yaitu memiliki sifat lex specialis (berlaku aturan khusus) telah menjalankan program restrukturisasi terhadap bank-bank yang telah direkapitalisasi dengan obligasi pemerintah. Restrukturisasi yang dimaksudkan untuk menyehatkan perbankan nasional tersebut dilakukan dengan memelihara dan merestrukturisasi asset yang dialihkan dan kewajiban dari bank-bank; mengkonsolidasikan dan menggabungkan (merger) atau menjual saham bank yang diambil alih; dan merekapitalisasi bank. Biaya penyehatan perbankan nasional tersebut menghabiskan dana sebesar Rp 794,96 trilyun. Penilaian kinerja perbankan Indonesia dalam pengelolaan restrukturisasi oleh BPPN yang dilakukan dalam penelitian ini menggunakan sebagian tolak ukur CAMELS (capital, asset quality, management, equity, liquidity dan sensitivity to market risks) dengan Matriks Kriteria Penetapan Peringkat Komposit Bank Umum sesuai dengan ketentuan Bank Indonesia tahun 2004 berada pada peringkat 2 (dua) dengan nilai 35,71. Angka ini menunjukkan bahwa perbankan nasional dalam pengelolaan restrukturisai BPPN tahun 1999-2003 tergolong baik dan mampu mengatasi pengaruh negatif kondisi perekonomian dan industri keuangan, namun mempunyai kelemahan-kelemahan minor yang dapat segera diatasi oleh tindakan rutin."

"Persoalan penilaian kinerja secara tradisional sering dipandang oleh perusahaan sebagai sekedar persoalan pengukuran. Penelitian terdahulu yang mendukung pandangan ini umumnya memusatkan perhatiannya pada topik pengembangan skala, bentuk-bentuk skala atau bagaimana mengurangi bias penifai dan alat ukur (Murphy & Cleveland, 1991). Walaupun sistem penilaian kinerja umumnya telah diperhitungkan indeks reliabilitas dan validitasnya, sekarang ini perlu ditambahkan lagi mengenai reaksi terhadap penilaian kinerja bagi yang menggunakannya dan ini merupakan hal penting untuk kesuksesan penetapan dan kelangsungan penilaian kinerja itu sendiri (Hedge and Teachout, 2000). Dengan demikian penilaian kinerja saat ini orientasinya sudah bukan lagi pada pengukuran, tetapi lebih pada perspektif ilmu sosial - psikologis. Pandangan penilaian kinerja kini lebih ditujukan kepada proses sosial dan komunikasi, bukan sekedar pada alat pengukurannya saja.Penelitian ini bertujuan untuk melihat pengaruh pelaksanaan penilaian kinerja terhadap reaksi karyawan khususnya Pegawai Muda Direktorat Pengawasan Bank di Bank Indonesia. Pelaksanaan penilaian kinerja ditinjau dari tiga kriteria yaitu keterlibatan karyawan terhadap penetapan target, diskusi dalam penilaian kinerja dan tindak lanjut terhadap hasil penilaian. Reaksi karyawan dilihat dari keyakinan karyawan akan manfaat penilaian dan kepuasan terhadap hasil penilaian (Ed Snape dkk, 1998; Lee & Son, 1998). Data yang diperoleh kemudian diolah dengan menggunakan software Statistical Package for Social Science (SPSS) for Windows v 11.0. Berdasarkan penelitian ini ditemukan adanya hubungan yang positif dan signifikan antara ketiga variabel babas (penetapan sasaranltarget kinerja, diskusi penilaian kinerja dan tindak lanjut hasil penilaian kinerja) dengan dua variabel tergantung (keyakinan akan manfaat penilaian dan kepuasan terhadap hasil penilaian kinerja). Semakin jelas target yang ada, semakin mendalam diskusi yang dilakukan, dan semakin jelas tindak lanjut yang diberikan, maka reaksi karyawan semakin positif terhadap pelaksanaan penilaian kinerja ini. Dengan demikian karyawan semakin merasa yakin akan manfaat penilaian dan ini juga ternyata dapat meningkatkan kepuasan karyawan akan penilaian tersebut. Secara umum dari hasil penelitian ini karyawan di Direktorat Pengawasan Bank sudah memahami pelaksanaan penilaian kinerja, menerima adanya proses penilaian dan merasakan adanya tindak lanjut dari hasil penilaian kinerja. Hal ini tercermin pada hasil korelasi yang signifikan antara pelaksanaan penilaian kinerja dengan reaksi karyawan dalam bentuk keyakinan akan manfaat penilaian dan kepuasan terhadap hasil penilaian kinerja.

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Traditionally, performance appraisal is attempted by companies only as a matter of measurement. Previous researches, which support this paradigm, generally concern (focussed) on scale development, scale forms, or how to reduce bias by appraiser and measurement tools (Murphy and Cleveland, 1991). Even though performance evaluation system generally has taken into account on the realibility index and validity, for the present the user reaction on performance evaluation is important to be considered towards the successful of implementation and continuity of the evaluation (Hedge and Teachout, 2000). Therefore currently performance evaluation is no longer measure -oriented, but more concerned on social-psychology perspective. The current paradigm is focusing on social and communication process rather than measurement tools.

The objective of the research is to figure out the influence of implementation of performance evaluation toward the reaction on employees' reactions, especially, Junior Employees in Directorate of Banking Supervision in Bank Indonesia. The implementation perceived from three criteria, i.e. involvement of employee on goal (target) setting, discussion on performance evaluation and follow up of the evaluation result. Employees' reactions can be seen from their confidence on benefit of the evaluation and satisfaction on evaluation result (Ed Snape, 1998; Lee & Son, 1998). Then, the obtained data is processed by Statistical Package for Social Science (SPSS) for Windows v 11.0. The result of the research found the positive and significant correlation between three independent variables (goal setting, discussion on performance evaluation and follow up of the evaluation result) and two dependent variables (confidence on benefit of the evaluation and satisfaction on evaluation result). The more detail the target, the deeper discussion. The better the follow up the evaluation result, the more positive the employee reaction on the evaluation. Therefore, employee will be more confident on benefit of the evaluation and satisfy on the result of the evaluation. Generally, the result of the research is the employee in Directorate of Banking Supervision has understand about implementation of the performance evaluation, accept the evaluation process and feel the follow up of the evaluation. It is represented by significant correlation result between implementation of performance evaluation and employee reaction in confidence on benefit of evaluation and satisfaction on evaluation result."