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Hasil Pencarian

Ditemukan 2 dokumen yang sesuai dengan query
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Simangunsong, Gorby, author
Roles of ambient conditions in building hotel guests loyalty the effects of hotel ambience on the formation of overall image customer satisfaction and loyalty intentions
[This research was intended to examine the critical role of ambient-condition factors in the formation of overall image, customer satisfaction, and loyalty intentions. The results of the research was taken from a sample of 156 luxury hotel customers in Jakarta to demonstrate the influence ambience conditions factors have on the formation of...
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
S61566
UI - Skripsi Membership  Universitas Indonesia Library
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Chandra Lesmana, author
Analisis pengaruh ambient conditions terhadap emotional state, customer satisfaction dan behaviour intention (studi kasus pada konsumen foodrink house) = Analysis of effect of ambient conditions on emotional state, customer satisfaction and behaviour intention (case study on foodrink house consumers) / Chandra Lesmana
ABSTRAK
Penelitian ini tentang pengaruh komponen ambient conditions yang terdiri dari Lighting and Colour pencahayaan dan pewarnaan , Size and Shape Perception persepsi luas dan bentuk , dan Noise and Music Kebisingan dan Musik terhadap kondisi emosi pelanggan dengan pendekatan unipolar, kepuasan konsumen dan keinginan berperilaku dari pelanggan restoran. Penelitian ini...
2018
S-Pdf
UI - Skripsi Membership  Universitas Indonesia Library