Search Result  ::  Save as CSV :: Back

"Tesis ini membahas mengenai persepsi pengguna Aplikasi CRM terhadap implementlsi Aplikasi CRM sebagai media komuaikasi dalam penyelesaian lapotan permasalahan sistem informasi manajemen keimigrasian dan menganalisa faktor-faktor yang mempengaruhinya. Penelitian ini merupakan penelitian kuantitatif yang didukung oleh metode pengumpulan data kualitatif, Hasil penelitian ini menyarankan adanya sebuah standar atau petunjuk/ peraturan yang mengatur mekanisme pelaporan permasalahan sistem infonnasi manajmen keimigrasian dan dilakukannya beberape penyesnaian atau perubahan atas Aplikasi CRM itu sendiri, antara lain integrasi kedalam Portal Direktorat Jenderal lmigrasi, pernbuatan buku petunjuk praktis penggunaan Aplikasi CRM dan yang terpenting adalah pelaksanaan pelatihan serta sosialisasi mengenai implementasi Aplikasi CRM kepada seluruh pegawai Direktorat Jenderal lmigrasi.

---

The point of this thesis is about study of the respondence perception of implementation of Customer Relationship Management (CRM) application in handling internal complaint of the problem in immigration information management system and analyzing the factors that might effecting il This study is using quantitative research method which is supported by qualitative research method by using descriptive design. It is expected that the result of this study will suggest a real standard or instruction rules which will w:r.mge the reportiog mechanism for the problem in immigration information management system and will rage eadquarter to do some adjustment in the said CRM application. It is also hoped the adjustment will be in the fonn of integrating the system into a portal belongs to Directorate General of Immigration) issuing practical manual hook for the using of CRM application, and the most important is performing some courses and socialization of the implementation of CRM application forr all employees in Directorate General of Immigration."

"Kemajuan teknologi informasi membawa pengaruh terhadap pelaksanaan pemenuhan kewajiban perpajakan dengan munculnya aplikasi perpajakan. Aplikasi perpajakan yang digunakan dalam rangka pemenuhan kewajiban perpajakan di Bank Indonesia bernama BIJAK (Bank Indonesia Aplikasi Perhitungan Pajak). Penelitian ini dilakukan untuk mengetahui efektivitas pemenuhan kewajiban perpajakan Bank Indonesia melalui penggunaan BIJAK. Penelitian ini dilakukan dengan pendekatan kualitatif, tujuan penelitian deskriptif dan teknik pengumpulan data wawancara mendalam dan studi kepustakaan. Hasil penelitian menunjukkan bahwa pemenuhan kewajiban perpajakan di Bank Indonesia khususnya pajak penghasilan melalui penggunaan BIJAK sudah efektif, namun masih perlu beberapa perbaikan dalam mengatasi permasalahan-permasalahan yang ada dalam penggunaan BIJAK.

---

Advances in information technology affects the fulfillment of tax obligations with the presence of taxation applications. Taxation application used in order to fulfill tax obligations in Bank Indonesia named BIJAK (Bank Indonesia’s Tax Calculation Application). Qualitative approach used as the method of this research. This descriptive research used in depth interview and literature study as data collection technique. The result of this study indicates that fulfillment of tax obligations in Bank Indonesia in particular income tax through the use of BIJAK has been effective, but still needs some improvement to solve the existing problems in usage of BIJAK."

"ABSTRACTImplementasi sistem e-Office merupakan bagian dari penerapan e-Government dalam rangka meningkatkan kinerja pegawai administrasi internal. Sebagai salah satu institusi fundamental yang memiliki kewajiban untuk memberikan pelayanan kepada publik di bidang keamanan dan ketertiban, saat ini POLRI juga memiliki sistem e-Office yang telah diterapkan kepada satker SDM. Implementasi sistem e-Office pada satker SDM saat ini berjalan tanpa ada dasar hukum di internal POLRI yang mengatur penggunaan sistem dalam operasional sehari-hari. Oleh karena itu, evaluasi terhadap sistem e-Office yang ada di satker SDM MABES POLRI perlu dilakukan, karena sistem ini akan menjadi percontohan bagi satker-satker lainnya yang terdapat di MABES POLRI. Penelitian ini menggunakan teori Sistem Informasi Manajemen (SIM), Efektivitas Sistem, BPR, dan COBIT. Penelitian ini menggunakan metode kualitatif dengan teknik pengumpulan data melalui observasi di lapangan, studi pustaka, dan wawancara mendalam. Hasil analisis penelitian menunjukkan bahwa penerapan sistem e-Office di satker SDM saat ini masih tidak efektif karena 4 dari 5 indikator yang ada menunjukan hasil tidak efektif. Indikator yang menunjukkan hasil efektif hanya indikator kepuasan pengguna, sedangkan indikator lainnya seperti indikator penggunaan, kualitas sistem, integrasi aplikasi kedalam proses bisnis, dan ketepatan penggunaan dan performa aplikasi.

---

ABSTRACTThe implementation of e-Office system is part of the e-Government programme, which has the purpose to improve the performance of internal staff in administration matters. As one of the fundamental institutions with responsibility to provide public service in the security and law enforcement field, the Indonesian National Police (POLRI) also has implement the e-Office system in its Human Resource division. The e-Office implementation in Human Resource division currently running without any internal regulation that manage the usage of system in daily operations. Therefore, it is required to perform evaluation of the e-Office system implementation in the Human Resource division of Indonesian National Police (POLRI), because this implementation is the pilot for implementation on other divisions in Indonesian National Police (POLRI). This research is using Management Information System theory, System Effectivity, BPR, and COBIT. This research is using qualitative method with observation, literature study, and deep interview for data gathering. The result of this research shows that the implementation of e-Office system in Human Resource division of Indonesian National Police (POLRI) is ineffective, because 4 out of 5 indicators showing result as ineffective. The only effective one is user satisfaction, while the other ineffective indicators are use, system quality, application integration into business process, and proper use of application and system performance."

"[Pelaksanaan sistem perpajakan di Indonesia berhadapan dengan terbatasnya sumber daya manusia padahal beban kerjanya sangat berat. Hal ini juga terkait denganpemungutan pajak restoran di DKI Jakarta, beban kerja tersebut semakin bertambah sejalan dengan semakin berkembangnya keberadaan restoran di DKI Jakarta. Dengan adanya ketidakseimbangan antara jumlah wajib pajak yang harus dilayani dengan jumlah petugas wajib pajak dikhawatirkan akan terjadi kebocoran serta kecurangan dalam pembayaran dan pelaporan pajak restoran. Upaya yangdilakukan pemerintah untuk mengatasinya adalah dengan menerapkan sistem pajak online pada pembayaran dan pelaporan pajak restoran di DKI Jakarta. Penelitianini bertujuan untuk menganalisis efektifitas sistem online pada pembayaran dan pelaporan pajak restoran di DKI Jakarta. Penelitian ini menggunakan pendekatan kuantitatif, metode pengumpulan data kualitatif dan jenis penelitian deskriptif. Hasil penelitian menyimpulkan bahwa pelaksanaan system online pada pembayaran dan pelaporan pajak restoran di DKI Jakarta menurut indikator pengukur yang digunakan peneliti berdasarkan teori Campbell, yaitu adanya keberhasilan program, keberhasilan sasaran, tingkat output dan input yang efektif dan pencapaian tujuan secara menyeluruh sudah efektif.

---

Implementation of the tax system in Indonesia dealing with limited human resources when their work is very hard.. It is also related to restaurant tax in DKI Jakarta, the work is increasing in line with the growing of restaurants in DKI Jakarta. With an imbalance between the number of taxpayers who should be served by the number of taxpayers officers, it would cause concern to leakage and fraud in payment and restaurants tax reporting. The government's efforts is to implement an online system in payments and restaurants tax reporting in Jakarta. The purpose of this study is to analyze the effectiveness of the online system on payment and restaurants tax reporting in DKI Jakarta. This study uses a quantitative approach, qualitative data collection methods and descriptive research. The results of this study conclude that the implementation of an online system in payment and restaurants tax reporting in DKI Jakarta according to indicators based on Campbell's theory, namely the success of the program, the success of the target, the level of output and input which is effective and goal attainment has been effective.;Implementation of the tax system in Indonesia dealing with limited human resources

when their work is very hard.. It is also related to restaurant tax in DKI Jakarta,

the work is increasing in line with the growing of restaurants in DKI Jakarta. With

an imbalance between the number of taxpayers who should be served by the number

of taxpayers officers, it would cause concern to leakage and fraud in payment and

restaurants tax reporting. The government's efforts is to implement an online system

in payments and restaurants tax reporting in Jakarta. The purpose of this study is

to analyze the effectiveness of the online system on payment and restaurants tax

reporting in DKI Jakarta. This study uses a quantitative approach, qualitative data

collection methods and descriptive research. The results of this study conclude that

the implementation of an online system in payment and restaurants tax reporting in

DKI Jakarta according to indicators based on Campbell's theory, namely the

success of the program, the success of the target, the level of output and input which

is effective and goal attainment has been effective;Implementation of the tax system in Indonesia dealing with limited human resources

when their work is very hard.. It is also related to restaurant tax in DKI Jakarta,

the work is increasing in line with the growing of restaurants in DKI Jakarta. With

an imbalance between the number of taxpayers who should be served by the number

of taxpayers officers, it would cause concern to leakage and fraud in payment and

restaurants tax reporting. The government's efforts is to implement an online system

in payments and restaurants tax reporting in Jakarta. The purpose of this study is

to analyze the effectiveness of the online system on payment and restaurants tax

reporting in DKI Jakarta. This study uses a quantitative approach, qualitative data

collection methods and descriptive research. The results of this study conclude that

the implementation of an online system in payment and restaurants tax reporting in

DKI Jakarta according to indicators based on Campbell's theory, namely the

success of the program, the success of the target, the level of output and input which

is effective and goal attainment has been effective, Implementation of the tax system in Indonesia dealing with limited human resources

when their work is very hard.. It is also related to restaurant tax in DKI Jakarta,

the work is increasing in line with the growing of restaurants in DKI Jakarta. With

an imbalance between the number of taxpayers who should be served by the number

of taxpayers officers, it would cause concern to leakage and fraud in payment and

restaurants tax reporting. The government's efforts is to implement an online system

in payments and restaurants tax reporting in Jakarta. The purpose of this study is

to analyze the effectiveness of the online system on payment and restaurants tax

reporting in DKI Jakarta. This study uses a quantitative approach, qualitative data

collection methods and descriptive research. The results of this study conclude that

the implementation of an online system in payment and restaurants tax reporting in

DKI Jakarta according to indicators based on Campbell's theory, namely the

success of the program, the success of the target, the level of output and input which

is effective and goal attainment has been effective]"

"Tujuan penelitian ini adalah untuk mengetahui penerapan audit kinerja pada Satuan Kerja Kementerian Kehutanan, implikasi dari perubahan pemberlakuan audit operasional menjadi audit kinerja, dan manfaat serta efektivitas audit kinerja dalam meningkatkan kualitas sistem pengendalian intern Kementerian Kehutanan. Penelitian ini adalah kualitatif dengan desain deskriptif. Hasil penelitian menjelaskan bahwa pelaksanaan audit kinerja telah memberikan manfaat berupa peningkatan sistem pengendalian intern Kementerian Kehutanan, hal ini terlihat dari Indikator Kinerja Utama (IKU) Inspektorat Jenderal Kementerian Kehutanan yaitu penurunan temuan audit berupa kelemahan administrasi, ketaatan terhadap peraturan perundang-undangan, hambatan kelancaran tugas serta penurunan potensi kerugian negara dan ditunjang dengan peningkatan akuntabilitas Laporan Keuangan (LK) Kementerian Kehutanan melalui opini/pendapat yang dikeluarkan oleh Badan Pemeriksa Keuangan (BPK) Republik Indonesia dalam Laporan Hasil Pemeriksaan (LHP) atas Laporan Keuangan yaitu Wajar Tanpa Pengecualian (WTP) dengan Paragraf Penjelas dan Wajar Tanpa Pengecualian (WTP) untuk Laporan Keuangan Tahun 2011 dan 2012.

---

The purpose of this study is to investigate the application of a performance audit on the Ministry of Forestry Task Force, the implications of changes in the implementation of the operational audit to audit performance, and the benefits and effectiveness of performance audit in improving the quality of internal control system of the Ministry of Forestry. This research is a qualitative descriptive design. The results clarify that the performance audit has provided benefits in improved internal control systems of Forestry Ministry, it is seen from the Key Performance Indicators (KPI) of the Inspectorate General of the Ministry of Forestry is decreasing administrative weaknesses in the form of audit findings, compliance with laws and regulations, barriers to fluency task and decrease the potential loss of state and supported by increased accountability Financial Statements (LK) through the Ministry of Forestry opinion/opinions issued by the Supreme Audit Agency (BPK) Republic of Indonesia in the Inspection Report (LHP) to the financial statements is unqualified (WTP) with Clarifying paragraphs and unqualified (WTP) for the Financial Statements for 2011 and 2012."