Ditemukan 4 dokumen yang sesuai dengan query
Kern, M. Kathleen, author
When it comes to virtual reference, one size doesn't fit all. What works in one library won't necessarily work in another. How do you figure out what to do? The recently published Virtual Reference Service Guidelines from the Reference and User Services Association (RUSA), which is reproduced in appendix A,...
Chicago: [American Management Association, ], 2009
e20437714
eBooks Universitas Indonesia Library
Hirko, Buff, author
Even the best reference librarian can falter when suddenly thrust into cyberspace without the proper tools and training. As online library reference services become commonpractice, there?s a critical need to develop core competencies unique to the virtual world?from conducting chats to multitasking. What does it take to be successful at...
Chicago: [American Library association, American Library association], 2004
e20436131
eBooks Universitas Indonesia Library
Coffman, Steve, author
If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and...
Chicago: [American Library association, American Library association], 2003
e20436181
eBooks Universitas Indonesia Library
Wilson, A. Paula, author
Information-hungry consumers have become accustomed to flashy commercial web sites, the lightning speed of major search engines, and a seemingly endless array of "content" at high profile sites like Amazon.com. Libraries committed to delivering online content and services in this frenzied environment need the authoritative guidance and practical know-how available...
Chicago: [American Library association;American Library association;American Library association;American Library association, American Library association], 2004
e20436095
eBooks Universitas Indonesia Library
