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"Olympic athletes don't get to the top simply because of athletic genes (nature) or determined parents (nurture). Like all performers in pressure situations, their exceptional drive comes from a third factor: an inner desire to be the best they can be. "The Winning Factor" reveals how to ignite the passion and the resolve required to succeed. As someone who has trained both Olympic athletes and Fortune 500 executives, Peter Jensen knows how to translate the best practices of world-class coaches into the everyday business realm. Readers will discover: five key practices of medal-winning coaches: managing themselves, building trust, using imagery, overcoming blocks, and embracing adversity; the secrets behind great communication and truly effective feedback; insights on leader ship from six Olympic coaches - with guidelines for applying these lessons to the workplace Packed with engaging stories and enlightening examples, "The Winning Factor" teaches managers everywhere how to inspire standout performance from their employees.;"

"A primer on human performance improvement (HPI)the model, the process, and the implementationfrom the best practitioners in the field. Learn how the human performance improvement (HPI) process works in practice and how to conduct performance, gap, and cause analysis. HPI Essentials explains the principles of HPI and shows how to apply these principles systematically to learning. A detailed examination of the three types of intervention models and extensive advice for implementing solutions are included."

"The skills needed to conduct all types of business interviews and ensure legal compliance. Here is the book that can turn non-interviewers into good interviewers?and good interviewers into great interviewers. Whether you're a general manager or human resources specialist, the fact is that you do some interviewing (formally or informally) virtually every day. This book will help you sharpen such skills as open-ended questioning, active listening, and reading body language?all essential in a variety of management situations. You?ll learn to apply these techniques to 12 types of business interviews, from hiring and coaching to assessment and termination. You?ll even gain practice in dealing with interviewees who are nervous, aggressive, overly talkative, evasive, or otherwise challenging. "Which questions can and can't I ask? How should I document an interview?" Because such concerns can trip up even the most experienced business interviewer, you?ll find clear guidance on key legal issues and specific do's and do not's dictated by current legislation. Managers will also appreciate the wealth of real-life dialogs that highlight this broad-based and highly useful course. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."