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"Penelitian ini bertujuan untuk memperoleh gambaran tentang kepuasan keluarga pasien rawat jalan RSJ Prof. HB Sa'anin Padang terhadap mutu pelayanan di Rumah Sakit jiwa. Diketahui gambaran kepuasan keluarga pasien yang berhubungan dengan karakteristik keluarga pasien, Hubungan keterjangkauan pelayanan dengan kepuasan dan dimensi mutu layanan yang telah diberikan. Kepuasan keluarga pasien diperoleh dari tingkat kesesuaian atau nilai puas yang merupakan rasio persepsi dengan harapan pasien terhadap pelayanan di RSJ Prof. HB Sa'anin Pada Pengukuran kepuasan keluarga pasien dilakukan terhadap 96 responden yang sudah pernah berkunjung ke rumah sakit jiwa dengan wawancara dan kuesioner diisi dibantu oleh petugas yang telah terlatih. Jenis penelitian merupakan diskriptif analitik yang dilakukan dengan pendekatan cross sectional secara kuantitatif. Dimensi mutu pelayanan yang digunakan untuk rnengukur kepuasan pasien adalah saran fisik/bukti langsung (tangibles), kehandalan (reliability}, kesigapan petugas (responsiveness), jaminan/keyakinan (assurance) dan dimensi kepedulian (emphaty).Hubungan keterjangkauan pelayanan yang ingin diketahui hubungannya dengan tingkat kepuasan keluarga pasien adalah variabel jarak ke rumah sakit jiwa, biaya transportasi, biaya pengobatan, dan kemudahan transportasi. Analisa data dilakukan secara univariat, bivariat. Analisa terhadap dimensi mutu pelayanan dengan diagram kartesius.Median tingkat kepuasan = 77,10%, dengan proporsi keluarga pasien yang puas sebesar 61,5% dan keluarga pasien yang tidak puas sebesar 38,5%. Uji bivariat dengan Chi-square didapat keterjangkauan pelayanan keluarga pasien yang tidak berhubungan dengan kepuasan keluarga pasien.Analisa terhadap dimensi mutu pelayanan yang harus diprioritaskan dan ditingkatkan adalah perhatian dokter yang diberikan secara khusus pada keluarga pasien.Kepustakaan : 39 (1975 - 2003)

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Association Between Accessability of Health Services and Family Satisfaction of Schizophren Patient is Family Satisfaction in Prof. HB. Sa'anin Padang Mental Hospitals Year 2003This research aim to obtain get the image of concerning satisfaction of outpatient family of RSJ Prof. HB Sa`anin Padang to service quality at home Psychopath_ Known by the image of satisfaction of patient family related to patient association between and dimension quality of service, which have been given. Satisfaction of family patient obtained from level according to or satisfied value, which is perception ratio on the chance of patient to service in Mental Hospital Prof HB Sa'anin Padang Measurements of satisfaction of family patient conducted to 96 respondents, which have paid a visit to mental hospital with and interview of questionnaire filled to be assisted by officer which have trained. Research type is analytic descriptive which conducted with approach of sectional cross quantitatively. Dimension quality of service used to measure satisfaction of patient is physical direct evidence (tangibles), reliability (reliability), officer comments (responsiveness), guarantee 1 confidence (caring dimension and assurance) (empathy).Association between accessability which wish to be known the by relation of with level satisfaction of patient family is variable apart to mental hospital, expense of transportation, expense of medication, and amenity of transportation.Data analysis was conducted by using univariat, bivariate, analyze to dimension quality of service with diagram of cartesius.Median mount satisfaction = 77,10%, with satisfied patient family proportion equal to 61,5% and disgruntled patient family equal to 38,5%. Bivariate test with Chi-Square got accessability service of patient family which do not relate to satisfaction of patient family.Analysis to dimension quality of service which must be given high priority and improved is attention of given doctor peculiarly patient family.Reference list: 39 (1975 -2003)"

"Penelitian ini bertujuan untuk mengetahui tingkat servant leadership, job social support, organization-based self-esteem, family satisfaction dan family quality of life pada Biro SDM. Selain itu penelitian ini juga ingin mengetahui pengaruh organizational-based self-esteem sebagai mediator dari variabel servant leadership dan job social support terhadap family satisfaction dan family quality of life. Responden penelitian ini adalah 100 pegawai tetap di Biro SDM BKF pada berbagai bidang dan tingkatan yang sudah bekerja lebih dari satu tahun dan sudah menikah. Pengujian pengaruh antar variabel dalam penelitian ini menggunakan regresi pada aplikasi SPSS. Hasilnya adalah OBSE terbukti memediasi pengaruh servant leadership dan job social support terhadap family satisfaction dan family quality of life.

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This study aims to determine the level of servant leadership, job social support, organization-based self-esteem, family satisfaction and family quality of life at the HR Bureau. In addition, this study also wants to know the effect of organizational-based self-esteem as a mediator of the servant leadership and job social support variables on family satisfaction and family quality of life. The respondents of this study were 100 permanent employees in the BKF HR Bureau in various fields and levels who had worked for more than one year and were married. Testing the influence of variables in this study uses regression in SPSS applications. The result is that OBSE has been proven to mediate the influence of servant leadership and job social support on family satisfaction and family quality of life."

"Penelitian ini bertujuan untuk mengetahui tingkat servant leadership, job social support, organization-based self-esteem, family satisfaction dan family quality of life pada Kantor Pusat Badan Kepegawaian Negara. Selain itu penelitian ini juga ingin mengetahui pengaruh organization-based self-esteem sebagai mediator dari variabel servant leadership dan job social support terhadap family satisfaction dan family quality of life. Responden penelitian adalah 100 pegawai tetap Kantor Pusat BKN pada berbagai bidang dan tingkatan yang sudah bekerja lebih dari satu tahun dan sudah menikah. Pengujian pengaruh antar variabel dalam penelitian ini menggunakan regresi pada aplikasi SPSS. Hasil penelitian menunjukkan bahwa job social support, organization-based self-esteem, family satisfaction dan family quality of life masuk dalam kategori tinggi sedangkan servant leadership masuk dalam kategori sedang. Selain itu hasil penelitian ini menunjukkan organization-based self-esteem memediasi pengaruh antara variabel servant leadership terhadap variabel family satisfaction secara penuh (ful mediation), organization-based self-esteem memediasi pengaruh antara variabel servant leadership terhadap variabel family quality of life secara parsial (partial mediation) serta organization-based self-esteem memediasi pengaruh antara variabel job social support terhadap variabel family satisfaction dan family quality of life secara penuh (full mediation).

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This study aims to determine the level of servant leadership, job social support, organization-based self-esteem, family satisfaction and family quality of life at the Headquarters of the State Civil Service Agency (Kantor Pusat Badan Kepegawaian Negara). In addition, this study also wants to know the effect of organization-based self-esteem as a mediator of servant leadership and job social variables support for family satisfaction and family quality of life. The research respondents were 100 permanent employees at the BKN Headquarters in various fields and levels who had worked for more than one year and were married. Testing the influence between variables in this study uses regression in the SPSS application. The results showed that job social support, organization-based self-esteem, family satisfaction and family quality of life are in the the high category while servant leadership are in the medium category. In addition, the results of this study show that organization-based self-esteem fully mediates the effect of servant leadership variables on the family satisfaction, organization-based self-esteem partialy mediates the effect of servant leadership variables on family quality of life variables and organization-based self-esteem fully mediates the effect of job social variables support to family satisfaction and family quality of life."

"ABSTRACTIntensive Care Unit (ICU) merupakan salah satu pelayanan terpenting di rumah sakit karena itu perlu ditingkatkan dan dievaluasi secara berkala. Pengukuran kualitas pelayanan ICU di rumah sakit dapat dilihat dari tingkat kepuasan keluarga pasien yang menjaga pasien di ICU terkait. Pada penelitian ini tingkat kepuasan keluarga pasien akan dinilai terhadap pelayanan dokter, pelayanan perawat, biaya pelayanan kesehatan, pelayanan medis, pelayanan administrasi, dan fasilitas. Akan dianalisis perbedaan mean tingkat kepuasan antara pengguna BPJS dan non-BPJS dan perbandingan tingkat kepuasan keluarga pasien ICU antar rumah sakit tipe A di Jakarta, serta faktor-faktor demografi yang mempengaruhi tingkat kepuasan keluarga pasien ICU. Data diperoleh dari 150 responden pada 8 rumah sakit tipe A di Jakarta. Metode analisis yang digunakan adalah Uji Mann-Whitney, Partial Least Square (PLS), dan Net Promoter Score (NPS). Hasil analisis data menunjukkan bahwa tingkat kepuasan keluarga pasien ICU yang menggunakan BPJS berbeda dengan tingkat kepuasan keluarga pasien ICU yang menggunakan non-BPJS hanya pada tingkat pelayanan administrasi. Faktor yang mempengaruhi tingkat kepuasan keluarga pasien ICU terhadap perlakuan dokter dan perawat adalah lama waktu perawatan sedangkan adanya rujukan menjadi faktor yang mempengaruhi tingkat kepuasan keluarga pasien ICU terhadap biaya dan pelayanan administrasi. Rumah Sakit S menjadi rumah sakit yang diberi penilaian tertinggi secara keseluruhan oleh para responden.

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ABSTRACTIntensive Care Unit (ICU) is one of the best central services in the hospital that should be improved and evaluated periodicly. When measuring the ICU service in the hospital, patient family satisfaction level is one of the indicator. In this study patient family satisfaction level is rated by the doctor services, the nurse services, the medical services fee, the medical services, the administration services, dan facility. This study aimed to analysis the differences about mean of satisfaction level between patient with BPJS and Non-BPJS and to compare the ICU patient family satisfaction between the type A hospitals in Jakarta, also to identify factors that affect the patient family satisfaction level also. The collected data is 150 respondents from 8 type A hospitals in Jakarta. The methods that will be used in this study are Mann-Whitney Test, Partial Least Square (PLS), and Net Promoter Score (NPS). The results of this study claimed that the ICU patient family satisfaction level with BPJS is different with The ICU patient family satisfaction level with Non-BPJS towards the administration services only. The factor that give an affect to the ICU patient family satisfaction towards the doctor and the nurse services is the length of treatment while reference letter is the factor that affect the ICU patient family satisfaction towards the medical services fee and the administration services. Hospital S is the best hospital for the respondents."