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Abstrak :
Perawat merawat pasien tidak membedakan laki-laki maupun perempuan. Perawat laki-laki memiliki tantangan dan hambatan, khususnya dalam merawat pasien perempuan. Penelitian ini bertujuan untuk menggali pengalaman perawat laki-laki dalam merawat pasien perempuan. Penelitian ini menggunakan desain kualitatif desriptif pendekatan fenomenologi, dengan 10 partisipan perawat laki-laki usia 26- 43 tahun, berpengalaman merawat pasien perempuan minimal 2 tahun. Penelitian menghasilkan 7 tema, yaitu perasaan tidak nyaman pasien perempuan dan perawat laki-laki; perawat menjaga kepercayaan dan privasi pasien; Identifikasi hal yang mengganggu citra tubuh, umur, area dan jenis tindakan sensitif; perhatian pada faktor agama, keyakinan, etika, dan budaya pasien; profesionalitas, peran dan kompetensi perawat; strategi komunikasi dan minta bantuan perawat perempuan berdasarkan metode tim; pandangan keterlibatan laki-laki dalam profesi perawat. Penelitian menyimpulkan dua tema utama, yaitu perhatian terhadap faktor agama, keyakinan, etika, dan budaya pasien; dan strategi komunikasi dan minta bantuan perawat berdasarkan metode tim. Pelayanan keperawatan disarankan meningkatkan pelayanan berfokus pasien dengan memperhatikan faktor agama, keyakinan, etika, budaya pasien, dan menggunakan strategi komunikasi dan meminta bantuan tim, sesuai standar akreditasi nasional rumah sakit. ...... The nurse caring for the patient does not differentiate between men and women. Male nurses have challenges and obstacles, especially in caring for female patients. This study aims to explore the experience of male nurses in caring for female patients. This study used descriptive qualitative design of phenomenology approach, with 10 male nurse participants aged 26 43 years, experienced in caring for female patients at least 2 years. The study produced 7 themes, namely the discomfort of female patients and male nurses nurses maintain patient trust and privacy Identification of things that disturb the body image, age, area and type of sensitive actions attention to religious factors, beliefs, ethics, and patient culture professionalism, roles and competence of nurses communication strategies and ask for female nurse assistance based on team method view of male involvement in the nursing profession. The study concludes two main themes, namely attention to religious factors, beliefs, ethics, and patient culture and communication strategies and seek nurse assistance based on team methods. Nursing services are advised to improve patient focused services with regard to religious, belief, ethical, and patient culture factors, and use communication strategies and seek team assistance, according to the national hospital 39 s accreditation standards.

Abstrak :
Nurses provide care equally and do not discriminate between men and women. However, male nurses face challenges and obstacles, especially when they take care of female patients. This study aimed to explore the experiences of male nurses who look after female patients by using a descriptive qualitative design with a phenomenological approach. Ten male nurse participants aged 26–43 years and having an experience of caring for female patients for at least 2 years were included in this study. Seven themes were identified: the discomfort of female patients and male nurses; patient’s trust and privacy; the identification of factors affected by body image, age, and types of sensitive areas and actions; attention to the religion, personal beliefs, ethics, and culture of patients; professionalism, role, and competencies of nurses; communication strategies and asking for female nurses for assistance based on team methods; and the view of males in the nursing profession. This study focused on two of the main themes: attention to the religion, personal beliefs, ethics, and cultures of patients and communication strategies and asking female nurses on the team for help. Results suggest that nursing facilities need to improve their patient-focused services by considering a patient’s ethical and cultural concerns, using communication strategies, and seeking team assistance when needed in accordance with a hospital’s national accreditation standards.

Abstrak :
Kepuasan pasien adalah salah satu indikasi fungsi perbedaan kinerja yang di rasakan dengan yang di harapkan.dan dapat digunakan sebagai umpan balik bagi pemberi pelayanan. Saat ini BL PKM, sebagai salah satu UPTD Dinas Kesehatan Propinsi NAD mempunyai poliklinik umum yang memisahkan pasien wanita dari pasien pria. Jumlah pasien di poli wanita di puskesmas ini ternyata lebih banyak dari pada jumlah pasien di poli lainnya. Penelitian ini bertujuan untuk mengetahui perbedaan rata-rata kepuasan pasien wanita di poli umum yang memisahkan pria dari wanita dan poli umum yang tidak memisahkan pasien pria dari wanita serta faktor karakteristik (umur, pendidikan, pekerjaan dan biaya pengobatan) yang diduga sebagai pengganggu terhadap tingkat kepuasan itu. Penelitian cross sectional dengan pendekatan kuantitatif dilakukan terhadap 100 orang pasien poli wanita BL-PKM sebagai poli yang memisahkan pasien wanita dari pria dan 100 orang pasien wanita pada poli umum Puskesmas Kuta Alam sebagai poli yang tidak memisahkan pasien wanita dari pria. Skor kepuasan (0-100) dihitung dengan menjumlahkan skor maksimal pelayanan, keterampilan perawat/petugas, kesopanan dan keramahan dokter, kesopanan dan keramahan perawat, fasilitas dan sarana, privacy/kenyamanan, kebersihan ruang pelayanan, kerapian ruang pelayanan dan kebersihan lingkungan puskesrnas. Perbedaan tingkat kepuasan pasien wanita antara kedua jenis poli dan hubungan karakteristik responder sebagai pengganggu terhadap tingkat kepuasan pasien wanita diuji dengan t test independent. Hasil uji menunjukkan bahwa ada perbedaan rata-rata tingkat kepuasan pasien wanita terhadap pelayanan kesehatan poli umum yang memisahkan (70,98) dengan rata-rata tingkat kepuasan pasien wanita terhadap pelayanan kesehatan poli umum yang tidak memisahkan pria dari wanita (68,64). Secara statistik perbedaan ini bermakna menurut kepuasan terhadap pelayanan (p = 0,001), kesopanan dan keramahan dokter (p = 0,047), kesopanan dan keramahan perawat (p = 0,021) dan privasi dan kenyamanan (p = 0,001). Pekerjaan merupakan variabel pengganggu terhadap kepuasan pasien, sedangkan umur, pendidikan dan biaya pengobatan bukan merupakan variabel pengganggu terhadap kepuasan pasien wanita. Disimpulkan bahwa pemisahan pasien wanita dari pasien pria di poliklinik umum mampu meningkatkan tingkat kepuasan pasien wanita terhadap pelayanan kesehatan. Daftar bacaan : 27 (1979 - 2002)

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Satisfaction Difference of Female Patient of Female-Male Separating (BL-PKM) and Female-Male Unseprating General Polyclinic (Kuta Alam Health Center), Banda Aceh Minicipality, 2003Patients satisfaction is one of health services indicator which functioned as performance difference between experienced and expected services and, therefore, can be used as feedback to health provider, Currently, Balai Latihan clan Pusat Kesehatan Masyarakat (BL-PKM) of Banda Aceh Municipality, a health center technical unit of health services of NM) Health Province Office, operates polyclinic services by separating female patients from male patients. Female patients of this health center are obviously higher than those of other polyclinics. Based on this phenomenon, a research has been conducted to know the difference of patrients'satisfaction between those who served in separated polyclinic and in unseparated polyclinics. This research is also aimed to explore patient characteristics which may confound his/her satisfaction. A cross-sectional study was carried out involving 100 female patients of separated polyclinic (BL-PKM) and 100 female patients of unseparated polyclinic (Kuta Alam health center). Total scores of satisfaction, ranging from 0 to 100, were calculated by computing maximum individual scores of nursing services, nursing practices, politeness and hostility of doctor and for nurses, privacy and comfortless, facilities, cleanliness and tidiness of service room, and environmental cleanliness. Satisfaction difference between the two female patients and association of their characteristics (age, education, job, and medical cost) as confounding factors with satisfaction were tested statistically using independent t-test. Data analysis shows that female patients served by separated polyclinic have higher satisfaction score (70,98) than those of unseparated polyclinic (68,64). Statistically, this difference is significance in terms of satisfaction to nursing services (p = 0,001), politeness and hostility of doctor (p w 0,047), politeness and hostility of nurses (p = 0,021), and privacy and comfortless (p 0,001). It also indicates that only the patients' job confounds the satisfaction and not by age, education, and medical cost. It is concluded, therefore, that separating female patients from male patients in general polyclinic improve female satisfaction to the health services. References : 27 (1979-2002)