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Abstrak :
Sebagai salah satu titik utama dalam proses customer journey, interaksi antar konsumen dalam komunitas berbasis sosial media berperan krusial sebagai sistem penciptaan brand meaning, dan juga berpotensi mengarahkan perilaku konsumen. Dikarenakan perannya yang esensial, maka mengevaluasi dinamika interaksi antar konsumen adalah dasar dari desain penelitian ini. Sebagai salah satu teori yang sesuai untuk mendalami dinamika komunitas brand online, maka pada studi ini, teori social capital digunakan untuk menelaah akumulasi sumber daya sosial yang terjadi pada tingkatan kolektif dan juga individu, serta dampaknya pada jangka panjang terhadap brand. Untuk mengkontraskan tingkatan social capital, makai penelitian ini mengkombinasikan elemen social capital yang terakumulasi secara kolektif dan berimplikasi secara personal. selanjutnya tiga jenis motivasi intrinsik sebagai anteseden untuk mewakili karakteristik pengguna sosial media secara umum. Sebagai konsekuensi akhir, perilaku loyalitas terhadap brand dan komunitas digunakan sebagai konstruk yang menegaskan implikasi jangka panjang. Hasil pengolahan data yang bersumber dari 540 responden, menyatakan bahwa akumulasi social capital hanya akan terjadi jika adanya partisipasi anggota kepada suatu konten atau interaksi sesama anggota. Untuk pengguna yang hanya menyerap informasi, walaupun keberadaan mereka meningkatkan profil komunitas, tidak mampu berkontribusi kepada pembentukan sumber daya kolektif. Selanjutnya sumber daya yang terakumulasi akan memberdayakan individu-indvidu untuk mengadopsi dan menginterpretasi nilai-nilai terkait brand dan akhirnya mengarahkan kepada suatu perilaku loyal kepada brand dan komunitas. ......In the concept of the customer journey, interactions among customers on social media stand out as a critical point, playing a crucial role in shaping brand meaning and influencing consumer behaviors. Given its significance, this study is grounded in evaluating the dynamics of consumer interactions within the context of a virtual community. Social capital is chosen as a suitable theory for studying the mechanics of online brand communities, examining the accumulation of social resources at both the collective and individual levels. Furthermore, it delves into its long-term impact on the brand. To contrast the levels of social capital, this study integrates the elements of social capital that are collectively accrued and examines their impact on an individual level. Additionally, three types of intrinsic motivations are incorporated to convey the general characteristics of social media users. The ultimate outcomes are loyalty behaviors toward the brand and the community. The results of the data analysis, derived from 540 respondents, indicate that the accumulation of social capital is contingent upon active and continuous participation from community members. While passive members may increase community profiles in terms of numbers, merely acquiring information inactively does not contribute to the development of collective resources. Additionally, the accumulated social resources guide individuals toward a commitment to adopting and interpreting brand values, ultimately leading to loyalty behaviors towards both the brand and the community.

Abstrak :
Penelitian ini membahas mengenai faktor-faktor yang memiliki hubungan dan peranan positif dalam suatu komunitas Piaggio yang berada di daerah JABODETABEK.Dalam penelitian ini model ?anteseden dan konsekuensi dari partisipasi dalam komunitas? yang digambarkan oleh (Bagozzi, 2006), digunakan sebagai referensi utama oleh peneliti. Terdapat beberapa variabel yang akan dianalisis, misalnya; Brand Identification, Group Behavior, Perceived Behavioral Control, dan Brand related Behavior. Untuk mengolah data menggunakan metode analisis regresi berganda, digunakan perangkat lunak SPSS 11.5 for Windows. Hasil dari regresi menunjukkan bahwa terdapat beberapa variabel yang memiliki pengaruh positif terhadap variabel lain dalam komunitas Piaggio. Salah satu hasil yang cukup penting yaitu, ditunjukkan bahwa Brand Identification memiliki pengaruh positif yang sangat signifikan terhadap Brand Related Behavior dibandingkan pengaruh Group Behavior terhadap Brand Related Behavior. Penulis mengharapkan pihak manajerial Piaggio dapat meningkatkan social identity dan brand identification dari komunitas Piaggio di Indonesia dengan cara, menginisiasi dan mensponsori berbagai aktivitas gathering seperti yang disarankan oleh penulis. ......This academic research discusses several factors that mightly have positive relation and impacts toward Piaggio communities in JABODETABEK region (Indonesia). In this research, ?Antecedents and purchase consequences of customer participation in small group brand communities? model which is described by (Bagozzi, 2006) is used as the main reference. There are several variables that are going to be analyzed, such as Brand Identification, Group Behavior, Perceived Behavioral Control, and Brand related Behavior. To process the data using multiple regression method, SPSS 11.5 software for windows is operated. The result shows that there are some variables that have positive impact to the other variables of Piaggio community. One important remark is that Brand Identification gives more impact positively to Brand Related Behavior when comparing with Group Behavior. It is expected that the managerial team of Piaggio in Indonesia can strengthen the social identity of Piaggio consumens and its brand identification through initiating and sponsoring several gathering activities as suggested by the writer.

Abstrak :
Komunitas brand adalah suatu komunitas khusus, tidak terikat berdasarkan geografis, dan berdasarkan hubungan sosial yang terstruktur di antara para pengagum brand. Pada skripsi ini komunitas brand Lingkaran diangkat sebagai obyek studi dengan tujuan mengetahui nilai konsumsi apa saja yang mempengaruhi intensi seseorang untuk menjadi bagian dari komunitas brand. Penelitian memakai pendekatan kuantitatif yang menitikberatkan pada pengujian hipotesis agar dapat menghasilkan generalisasi kepada pengikut Instagram Lingkaran selaku populasi. Peneliti memperoleh data primer berupa survei daring dari 191 responden (tingkat respon 31,8%) yang terpilih berdasarkan teknik simple random sampling lalu dihubungi langsung melalui pesan pribadi. Dengan menggunakan analisis regresi linear berganda, hasil penelitian ini menunjukkan bahwa hanya nilai sosial dan nilai kondisional yang berpengaruh signifikan dengan kontribusi sebesar 33,1%. Sementara nilai fungsional, nilai emosional, dan nilai epistemik tidak berpengaruh secara signifikan terhadap intensi seseorang untuk menjadi bagian dari komunitas brand. Temuan tersebut mengindikasikan bahwa karakteristik seseorang yang mempunyai intensi untuk menjadi bagian dari komunitas brand Lingkaran adalah orang yang memiliki minat pada industri kreatif tetapi hanya bersosialisasi ketika didukung situasi tertentu. Maka dari itu, penelitian mengimplikasikan Lingkaran untuk lebih memerhatikan aspek interaksi sosial, peningkatan sosial, dan situasi ketika merancang strategi komunikasi supaya semakin memotivasi pengikut Instagram untuk bergabung menjadi anggota komunitas brand Lingkaran. ......A brand community is a specialized, non-geographically bound community, based on a structured set of social relationships among admirers of a brand. This thesis wants to see what consumption values influence someone's intention to be part of the brand community, using the Lingkaran as the object of this study. The research uses a quantitative approach that emphasizes hypotheses testing to produce generalizations to Lingkaran's Instagram followers, which used as the population of this study. Researchers collect primary data in the form of an online survey from 191 respondents (31.8% response rate) who were selected based on simple random sampling techniques and contacted through private message. By using multiple linear regression analyses, the results of this research show that only social value and conditional value had significant influence with a contribution of 33.1%. On the other hand, functional value, emotional value, and epistemic value do not significantly influence someone's intention to be part of the brand community. These findings indicate that character someone who has the intention to be part of the Lingkaran's brand community is someone who has interest in the creative industry but only socializes when supported by certain situations. Therefore, research suggests that Lingkaran should pay more attention to aspects such as social interaction, social improvement, and situations when designing communication strategies to further motivate Lingkaran's Instagram followers to join the brand community.

Abstrak :
[ABSTRAK
Penelitian ini bertujuan untuk mengetahui pemanfaatan media sosial dari humas organisasi berbasis keagamaan di era digital, serta menjabarkan ketepatan formulasi social media tools yang digunakan oleh humas organisasi tersebut, terutama terkait penggunaan konten dan dalam kaitannya dengan membangun brand image organisasi. Dari hasil studi kasus penelitian, menunjukkan bahwa media sosial dapat mendorong terciptanya eWOM, sehingga nantinya terlihat beragam opini publik yang berkembang mengenai organisasi, yang akhirnya memunculkan persepsi, membangun brand awareness, lalu membentuk image tersendiri terkait organisasi. Sehingga tercermin bahwa media sosial dan komunitas merupakan medium komunikasi antara anggota organisasi dan brand mempunyai peran penting dalam membangun brand image organisasi.

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ABSTRACT
This research conducted to understand social media utilization of PR of religious organization in the digital era, and outline the accuracy of the formulation of social media tools used by PR in that organization, especially regarding to use content and due to build the brand image organization. Case study in this research shows that social media can encourage the creation of eWOM, eventually it will be coming up a variety of public opinion about the organization, which cause build the perception and build brand awareness, in the end will be create its own image related to the organization. It also concluded that social media and community as a medium of communication between the members of the organization and the brand has a very large role in building brand image organization, especially religious organization. ; This research conducted to understand social media utilization of PR of religious organization in the digital era, and outline the accuracy of the formulation of social media tools used by PR in that organization, especially regarding to use content and due to build the brand image organization. Case study in this research shows that social media can encourage the creation of eWOM, eventually it will be coming up a variety of public opinion about the organization, which cause build the perception and build brand awareness, in the end will be create its own image related to the organization. It also concluded that social media and community as a medium of communication between the members of the organization and the brand has a very large role in building brand image organization, especially religious organization. , This research conducted to understand social media utilization of PR of religious organization in the digital era, and outline the accuracy of the formulation of social media tools used by PR in that organization, especially regarding to use content and due to build the brand image organization. Case study in this research shows that social media can encourage the creation of eWOM, eventually it will be coming up a variety of public opinion about the organization, which cause build the perception and build brand awareness, in the end will be create its own image related to the organization. It also concluded that social media and community as a medium of communication between the members of the organization and the brand has a very large role in building brand image organization, especially religious organization. ]