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Abstrak :
Tunggakan pajak merupakan beban dalam administrasi perpajakan yang sekaligus dapat menjadi potensi untuk menambah penerimaan pajak melalui pencairan tunggakan pajak. Bagaimana perilaku Wajib Pajak dalam pelunasan tunggakan pajak dan hal-hal apa saja yang menjadi pertimbangan Wajib Pajak dalam pelunasan tunggakan pajak serta bagaimana implementasi penagihan aktif adalah pokok permasalahan ;yang dibahas. Penelitian ini bertujuan untuk mengetahui perilaku Wajib Pajak dan hal-hal apa saja yang menjadi pertimbangan Wajib Pajak dalam pelunasan tunggakan pajak. Tujuan lainnya adalah untuk mengetahui implementasi penagihan aktif di KPP PMA Enam. Metode penelitian yang digunakan adalah mixed approach. Kombinasi penelitian kualitatif dan kuantitatif dimungkinkan jika keduanya berpijak pada paradigma yang sama. Penelitian ini juga merupakan jenis penelitian yang bersifat deskriptif dan penelitian kebijakan. Penelitian ini menggunakan data primer dan sekunder. Data primer didapat melalui kuesioner yang disebarkan ke 82 Wajib Pajak yang menjadi sampel. Data Primer juga didapat melalui wawancara yang mendalam yang dilakukan terhadap 3 orang Wajib Pajak dan 2 orang Jurusita Pajak Negara. Sementara data sekunder didapat melalui studi kepustakaan termasuk data-data penagihan aktif dari tempat penelitian dilakukan. Dasar Teori yang digunakan adalah teori mengenai perilaku Wajib Pajak, utang pajak serta penagihan pajak. Dimensi perilaku Wajib Pajak yang terdiri dari pengetahuan, kesadaran dan kepatuhan serta persepsi Wajib Pajak didapatkan dan disarikan dari teori perilaku dan perilaku Wajib Pajak. Untuk teori penagihan pajak menggunakan teori Inter American Center of Tax Administration (2000) yang menyatakan bahwa tindakan-tindakan dapat diambil untuk menagih pajak karena tidak dibayarnya pajak sampai dengan batas waktu yang telah ditentukan antara lain terhadap sejumlah pajak yang telah ditetapkan oleh fiskus. Hasil penelitian dari kuesioner yang disebarkan menunjukkan bahwa sebagian besar Wajib Pajak mengetahui hak dan kewajiban perpajakannya, kurang sadar dan patuh terhadap pelunasan tunggakan pajaknya sesuai ketentuan yang berlaku serta mempunyai persepsi atas ketentuan yang berlaku sekarang ini. Berdasarkan hasil wawancara, Wajib Pajak juga mempunyai beberapa alasan yang dijadikan pertimbangan dalam pelunasan tunggakan pajak. Berdasarkan wawancara serta data sekunder yang didapat dari Jurusita Pajak Negara KPP PMA Enam, implementasi penagihan aktif juga menemui beberapa kendala di lapangan. Berdasarkan hasil penelitian di atas, perilaku wajib pajak dalam pelunasan tunggakan pajak masih belum seperti yang diharapkan, walaupun mereka memiliki pengetahuan yang cukup baik mengenai hak dan kewajiban perpajakannya. Beberapa hal yang menjadi pertimbangan Wajib Pajak dalam melunasi tunggakan pajak adalah kondisi keuangan yang tidak memungkinkan, ketidakpuasan atas kualitas pemeriksaan fiskus serta Wajib Pajak sedang mengajukan upaya hukum berupa keberatan dan banding. Implementasi penagihan aktif juga belum mencerminkan kondisi sesuai ketentuan yang berlaku. Hal ini dapat dilihat dari belum maksimalnya tahapan penagihan aktif yang dilakukan serta minimnya tindakan penagihan aktif yang dilaksanakan. Melihat kondisi di atas maka perlu diintensifkan sosialisasi kepada Wajib Pajak, maksimalkan dan intensifkan tindakan penagihan aktif, perlu dibuatkan aturan pelaksanaan dan petunjuk pelaksanaan yang berfungsi sebagai pedoman bagi Jurusita dalam melaksanakan tugasnya. Disamping itu, perlu juga dilakukan evaluasi terhadap kebijakan penagihan aktif serta evaluasi terhadap sistem dan prosedur pemeriksaan serta kualitas dan kuantitas pemeriksa.

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Tax in arrears is considered as burden in tax administration which is also potential to add income from tax through liquidation of tax in arrears. How is tax payer?s attitude in settlement of tax in arrears and what matters become consideration of taxpayer in settlement of tax in arrears and how is implementation of active collection is subject matter of problem being discussed. This research aims at knowing the taxpayer?s attitude and what matters become consideration of taxpayer in settlement of tax in arrears. Another aims is to know implementation of active collection at Taxation Service Office of Foreign Investment Six. This research uses mixed approach as methodology of research. There is possibility to use combination between qualitative and quantitative research if both stand on the same paradigm. This research is descriptive research and policy research. This research uses both primary and secondary research. Primary data is obtained through questionnaires which is distributed to 82 taxpayers that become sample. Besides, Primary Data is also obtained through deep interview carried out toward 3 taxpayers and 2 bailiffs of State Tax. While the secondary data is obtained through library study including active collection data from place where research was conducted. Basis of theory used is concerning attitude of taxpayer, tax payable, and tax collection. Dimension of attitude of taxpayer which includes knowledge, awareness, and compliance as well as perception of taxpayer is obtained and excerpted from theory of attitude and taxpayer?s attitude. For tax collection used theory of Inter American Center of Tax Administration (2000) which stated that measures can be taken to collect tax due to non payment of tax until the dead line such as toward the amount of tax determined by tax authority. Result of research from questionnaires distributed showed that majority taxpayers know rights and obligations of their taxes, lacked of awareness and compliance toward settlement of tax in accordance with prevailing provisions as well as make perception over prevailing provisions in the present time. Based on result of interview, taxpayer also has a number of reasons to be considered in settlement of tax in arrears. Based on interview and the secondary data obtained from Bailiff of State Tax of Taxation Service Office of Foreign Investment Six, implementation of active collection also find obstacles in the field. Based on result of research mentioned above, attitude of the taxpayer in settling tax in arrears still not yet as it is expected, despite they have sufficient knowledge concerning rights and obligations of its taxes. Some matters which become consideration of taxpayer in which to settle tax in arrear includes condition of financial which is impossible, not satisfied with quality of tax audit done by tax auditor and taxpayer filing legal efforts in the form of objection and appeal. Implementation of active collection also not interpret condition in accordance prevailing provisions. This matter can be seen from minimum active collection stage conducted and minimum active collection conducted. Having observed condition mentioned above, it requires to intensify socialization to taxpayer, increase and intensify active collection, it is necessary to prepare implemental regulation and implemental guideline which will serve as guideline for Bailiff in performing its duty. Besides, it also requires to conduct evaluation toward active collection policy and evaluation toward system and procedure of tax audit and quantity and quality of the tax auditor.

Abstrak :
ABSTRAK Penelitian ini bertujuan untuk mengetahui faktor-faktor yang mempengaruhi pencairan tunggakan pajak. Faktor yang diteliti yaitu kualitas penetapan dan tindakan penagihan aktif dengan mengambil objek penelitian di Kantor Pelayanan Pajak Madya Jakarta Pusat. Metode penelitian yang digunakan adalah metode kuantitatif dengan menggunakan data-data sekunder. Penelitian melibatkan sampel sebanyak 176 wajib pajak. Analisis data menggunakan statistik inferensial, meliputi koefisien korelasi, koefisien determinasi, uji t, uji F dan regresi. Perhitungan data dilakukan dengan menggunakan program SPSS versi 13.0. Hasil penelitian menunjukkan bahwa kualitas penetapan dan tindakan penagihan aktif memiliki pengaruh positif dan signifikan baik secara sendirisendiri maupun bersama-sama terhadap pencairan tunggakan pajak. Kualitas penetapan memiliki pengaruh signifikan terhadap pencairan tunggakan pajak yang diperoleh koefisien korelasi 0,407, koefisien determinasi 16,5%, t hitung (5,869) > t tabel (1,645) dan persamaan regresi Ŷ = 11,908 + 11,746X1. Tindakan penagihan aktif memiliki pengaruh signifikan terhadap pencairan tunggakan pajak yang diperoleh koefisien korelasi 0,446, koefisien determinasi 19,9%, t hitung (6,572) > t tabel (1,645), dan persamaan regresi Ŷ = 40,744 + 1,709X2. Kualitas penetapan dan tindakan penagihan aktif secara bersama-sama memiliki pengaruh signifikan terhadap pencairan tunggakan pajak yang diperoleh koefisien korelasi 0,548, koefisien determinasi 30%, F hitung (37,054) > F tabel (3,05), dan persamaan regresi Ŷ = 4,778 + 9,405X1 + 1,440X2. Berdasarkan temuan tersebut, maka kualitas penetapan perlu ditingkatkan dengan meningkatkan efektifitas pemeriksasan agar dalam memutuskan suatu penetapan benar-benar memiliki kualitas yang baik dan konsisten. Kegiatan pemeriksaan juga harus dilakukan dengan benar sesuai dengan tahapan dan prosedur pemeriksaan yang ditetapkan. Sementara upaya penagihan aktif harus lebih diintensifkan melalui tahapan-tahapan, prosedur? prosedur, dan pedoman penagihan pajak yang telah ditetapkan, karena semakin intensif tindakan penagihan aktif semakin besar pencairan tunggakan pajak.

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ABSTRACT The purpose of the research is to analyze every factors that affect liquefaction tax arrears. The factor that has been analyze are the quality of tax assessment and active claim action, which is monitored from middle tax office in central Jakarta. Methodology that the researcher use is quantitative method by using secondary data. For the primary data, this research use 176 sample of taxpayer. The data analysis is using inferential statistic, including correlation coefficient, coefficient determinant, t test, F test, and regression. Researcher are using SPSS 13.0 version program to calculate the data and get more accurate result. The result of the research show that the quality of tax assessment and active tax arrears claim give positive impact and good significant as individual or together regarding liquefaction tax arrears. Tax assessment quality has significant effect in terms of liquefaction tax arrears, which retrieve from correlation coefficient 0,407, coefficient determinant 16,5%, t count (5,869) > t table (1,645) and regression equality Ŷ = 11,908 + 11,746X1. Active claim action also has significant impact regarding liquefaction tax arrears, which retrieve from correlation coefficient 0,446, coefficient determinant 19,9%, t count (6,572) > t table (1,645), and regression equality Ŷ = 40,744 + 1,709X2. The quality of tax assessment and active claim action together has significant collision in terms of liquefaction tax arrears, which retrieve from correlation coefficient 0,548, coefficient determinant 30%, F count (37,054) > F table (3,05), and regression equality Ŷ = 4,778 + 9,405X1 + 1,440X2. Based on the research findings, the quality of tax assessment need to improve from the effectivity of the tax investigation, therefore it can produce high quality and consistent tax assessment. Investigation activity must be done according routine and investigation procedure which is decided. At this moment, pressing an active claim effort need to be more intensive by using arranger in phases, procedures, and tax claim orientation which already decided. It is because, more intensive the tax claim action will result bigger liquefaction arrears tax.