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"Tesis ini mengidentifikasi risiko yang mempengaruhi pasca implementasi sistem Enterprise Resource Planning (ERP) melalui persepsi para operator dan pengguna layanan sistem ERP di PT Indofarma Tbk terhadap aspek kemungkinan, dampak dan frekuensi terjadinya peristiwa risiko yang timbul pada tahap pascaimplementasi sistem ERP.Hasil penelitian menemukan 34 risiko harus dicermati oleh perusahaan dalam rangka perbaikan layanan sistem ERP di masa mendatang. Diantara 34 risiko tersebut, risiko yang paling mempengaruhi pascaimplementasi sistem ERP perusahaan didominasi oleh risiko yang berhubungan dengan organisasi dan sumberdaya manusia yang terlibat dalam sistem ERP baik sebagai operator maupun pengguna sistem bukan risiko yang berakar dari permasalahan teknis.

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This thesis identifies risks that could affect post-implementation system of Enterprise Resource Planning (ERP). The risks were identified as a result from the perception of the operators and user ofERP system at PT Indofarma Tbk on the probability, impact and frequency of risks that occurred post-implementation of the ERP system.

This study also identifies 34 risks that should be carefully monitored by the Company in order to improve the ERP system in the future. Amongst these risks, it was evident that the most critical risks to post implementation of the ERP system is related to organization and human resources that are involved in the ERP system both who functions as the operators and system users which implies that these risks are not originated to technical matter."

"This study discusses the impact of IT Governance on the routine operation and enhancement effectiveness, in the ERP post-implementation phase. At the post-implementation stage in which ERP system had been used to support the company’s operation, the company needs to arrange the governance of IT (IT Governance) to be effective for the company because overall ERP benefits can only be reached when the operating environment is supporting. Structure, process and relational mechanism are important aspects of IT Governance. This research is focused on the process aspect which is closely related to the value achievement of an enterprise. The influence of two factors related to IT governance processes were investigated, namely IT-business alignment and IT benefits management. The results of this study provides companies with some knowledge on how IT Governance, particularly the processes related issues, gives contribution to the effectiveness of routine operation and enhancement during the ERP post-implementation stage, and further the knowledge can be used to help the companies to gain most of the benefits offered by ERP implementation."