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"Penelitian ini bertujuan melihat bagaimana praktek manajemen isu dan komunikasi publik melalui tagar di media sosial pada organisasi pemerintahan dengan menggunakan metode social network analysis (SNA). Kementerian Pekerjaan Umum dan Perumahan Rakyat mengangkat isu mengenai pembangunan ibu kota negara (IKN) Nusantara melalui tagar #IKNKita pada media sosial Twitter. Penelitian ini mengambil data percakapan dari Twitter pada periode 13 Oktober – 17 November 2023. Melalui SNA dapat diketahui siapa aktor sentral atau agen isu yang menggerakkan percakapan didalam tagar #IKNKita dan melihat struktur jaringan dan modularitasnya. Hasil penelitian menyebutkan bahwa praktek komunikasi publik dan manajemen isu IKN melalui tagar #IKNKita yang dilakukan oleh humas pemerintahan Kementerian PUPR masih belum optimal dalam mendorong ruang dialogis dan partisipasi publik karena kurangnya entitas masyarakat umum di luar komunitas Kementerian PUPR. Selain itu manajemen isu IKN dilakukan secara satu arah dan belum adanya timbal balik percakapan antara Kementerian PUPR dengan publik. Kemudian diketahui aktor sentral dalam tagar #IKNKita adalah akun @KemenPU yang berperan dominan dalam menggerakkan isu dan mengendalikan transmisi keluar masuknya informasi di dalam jaringan.

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This research aims to see the practice of issue management and public communication through hashtags on social media in government organizations using the social network analysis (SNA) method. The Ministry of Public Works and Housing raised the issue regarding the development of the Indonesian national capital (IKN) Nusantara through the hashtag #IKNKita on Twitter. This research takes conversation data from Twitter in the period 13 October – 17 November 2023. Through SNA we can find out who the central actor or issue agent is driving the conversation within the hashtag #IKNKita and see the network structure and modularity. The results of the research show that the practice of public communication and management of IKN issues through the hashtag #IKNKita carried out by the PUPR Ministry's government public relations is still not optimal in encouraging dialogue and public participation due to the lack of general public entities outside the PUPR Ministry community. Apart from that, the management of IKN issues is carried out in one direction and there is no reciprocal conversation between the PUPR Ministry and the public. It was then discovered that the central actor in the hashtag #IKNKita was the @KemenPU account which played a dominant role in mobilizing issues and controlling the transmission of information in and out of the network."

"Penelitian ini bertujuan menjelaskan bagaimana Badan Informasi Geospasial (BIG) menjalankan kegiatan e-Government dengan memanfaatkan aplikasi PetaKita. Secara khusus, berusaha untuk menggambarkan faktor-faktor yang memengaruhi niat perilaku adopsi dalam menggunakan aplikasi e-Government dalam pemetaan partisipatif berbasis Sistem Informasi Geospasial (SIG) dengan mengambil kasus pada Aplikasi PetaKita. Model penelitian ini mengadopsi dan memodifikasi Unified Model of Elektronic Government Adoption (UMEGA) dengan menambahkan variabel Trust in Government Agency/Institution, Trust in Government Technology, dan Trust in Government Data. Dari sampel bersih sebanyak 130 dengan unit analisis pemilik akun Single Sign On (SSO) InaGeoportal sebagai induk aplikasi PetaKita, data ini kemudian diolah dengan metode SEM-PLS melalui software SmartPLS3. Hasilnya, Variabel yang mempengaruhi Behavioral Intention (Intensi Penggunaan) aplikasi PetaKita dari BIG dipengaruhi oleh faktor Attitude dan Trust in Government Technology. Kemudian Attitude dipengaruhi secara signifikan oleh Trust in Government Agency, dan Trust in Government Technology. Selain itu, Facilitating Condition berpengaruh signifikan terhadap Effort Expectancy penggunaan aplikasi. Meskipun faktor seperti Performance Expectancy, Effort Expectancy, Facilitating Condition terhadap Behavioral Intention, Perceived Risk, Trust in Government Agency/Institution terhadap Behavioral Intention, dan Trust in Government Technology terhadap Attitude tidak memiliki pengaruh signifikan.Temuan ini memberikan wawasan berharga untuk meningkatkan adopsi aplikasi e-Government, serta merancang strategi komunikasi publik yang efektif, dengan memanfaatkan aplikasi e-Government yang lebih diterima oleh masyarakat, untuk meningkatan kepercayaan, dukungan, dan keterlibatan publik dalam kebijakan pemerintah.

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This research aims to explain how the Geospatial Information Agency (BIG) carries out e-Government activities by utilizing the PetaKita application. In particular, it seeks to describe the factors that influence adoption behavioral intentions in using e-Government applications in participatory mapping based on Geospatial Information Systems (GIS) by taking the case of the PetaKita Application. This research model adopts and modifies the Unified Model of Electronic Government Adoption (UMEGA) by adding the variables Trust in Government Agency/Institution, Trust in Government Technology, and Trust in Government Data. From a net sample of 130 with the analysis unit being the owner of the InaGeoportal Single Sign On (SSO) account as the parent of the PetaKita application. This data is then processed using the SEM-PLS method via SmartPLS3 software. As a result, the variables that influence the Behavioral Intention of the PetaKita application are influenced by the Attitude and Trust in Government Technology factors. Then Attitude is significantly influenced by Trust in Government Agency and Trust in Government Technology. Apart from that, Facilitating Conditions have a significant effect on the Effort Expectancy of application use. Although factors such as Performance Expectancy, Effort Expectancy, Facilitating Conditions on Behavioral Intention, Perceived Risk, Trust in Government Agency/Institution on Behavioral Intention, and Trust in Government Technology on Attitude do not have a significant influence. These findings provide valuable insights for increasing the adoption of e-Government, as well as designing effective public communication strategies, by utilizing e-Government applications that are more accepted by the public, to increase public trust, support and involvement in government policies."