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"Meningkatnya penggunaan branding dalam sektor publik khususnya pemerintahan menandakan adanya area penting untuk penelitian akademis yang saat ini masih minim teori. Pentingnya tercipta brand image yang baik menjadikan organisasi sektor publik melakukan upaya branding menggunakan konsep – konsep yang biasa dilakukan di sektor swasta. Penelitian ini ingin mengetahui brand image ULT Kemdikbud dengan melihat upaya branding melalui identitas brand dan pemosisian brand menggunakan Four Brand Identity Perspectives, Brand Positioning dan Brand Image. Penelitian ini menggunakan multi methods yaitu kuantitatif, dan kualitatif, Data kualitatif dikumpulkan melalui wawancara pimpinan ULT, data kuantitatif dikumpulkan melalui analisis isi untuk konten berita ULT dan survei untuk melihat citra pengguna terhadap ULT. Penelitian ini menemukan bahwa identitas brand pada organisasi sektor publik cukup rentan mengingat seringnya pergantian pimpinan yang diikuti dengan penambahan identitas brand dan perluasan strategi bisnisnya. Meskipun brand image baik namun akan terjadi kesenjangan ketika pengguna tidak mampu memahami apa yang dimaksud oleh brand dimana hal itu akan berpengaruh juga terhadap citra Kemdikbud dan citra pemimpin di Kemdikbud.

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The increased use of branding within public sector organization especially government signifies important area for academic research that currently lacks of theory.   The importance of creating a good brand image makes public sector organizations implement branding activities using concepts that are commonly used in the private sector. The purpose of this study was to investigate to what extent the brand image of ULT Kemdikbud using Four Brand Identity Perspectives, Brand Positioning and Brand Image. This study uses multi methods, indicating that both quantitative and qualitative methods are used. The collection of qualitative investigating brand identity was retrieved from interviews with the management. The quantitative data investigating brand image through surveys and brand positioning  through content analysis. This study finds that brand identity in public sector organizations is weak due to  frequent changes in Minister followed by the addition of brand identity and expansion of its business strategy. Though the result of brand image is good, it specifically becomes an issue when consumers do not understand what the brand stands for where it will also affect the image of the organization and the image of the leadership."

"Reputasi merupakan hal yang krusial bagi organisasi sektor publik karena dapat menghasilkan dukungan publik, perlindungan dari serangan politik, dan mendapatkan pegawai berkualitas. Kementerian Perhubungan berupaya untuk membangun reputasi melalui kegiatan komunikasi strategis. Penelitian ini secara deskriptif-kualitatif menjabarkan pengelolaan komunikasi strategis oleh Biro Komunikasi dan Informasi Publik Kementerian Perhubungan (BKIP), dalam rangka membangun reputasi organisasi. Penelitian dilakukan melalui wawancara, observasi dan studi dokumen. Penelitian ini menemukan bahwa dalam pelaksanaan komunikasi strategisnya, BKIP belum memiliki reputation platform, agar dapat melakukan self-presentation secara satu suara terhadap khalayak, baik melalui komunikasi internal maupun eksternal, dalam rangka membangun reputasi organisasi yang solid.

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Reputation is very important for the public sector organization. It can generate public support, protection from political attack, and to recrut and retain valuable employees. The Ministry of Transportation seeks to build a reputation through strategic communication activities. This descriptive-qualitative research describes the management of strategic communication by the Bureau of Communication and Public Information of the Ministry of Transportation (BKIP), in order to build the reputation of the organization. The research was conducted through interviews, observations and document studies. This study found that in implementing its strategic communication, BKIP does not yet have a reputation platform, so that it can present itself in one voice to the audience, both through internal and external communications, in order to build a solid organizational reputation."