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Hasil Pencarian

Ditemukan 2 dokumen yang sesuai dengan query
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Kutut Wijanarko Budi Sulistio, author
Studi Hubungan Pemasaran Relasional Dalam Membentuk Loyalitas : Penelitian Pada Bisnis Diagnostik di Jakarta = Study of Correlation Relationship Marketing in Establishing Loyalty : Research in Diagnostic Business in Jakarta
Penelitian ini membahas hubungan antara antaseden strategi pemasaran relasional yang diproksi kedalam variabel relationship benefits, seller expertise, communication, similarity, interaction frequency, dan conflict dengan loyalitas pelanggan yang diproksi kedalam variabel individual fortitude, expectancy of continuity, word of mouth, dan cooperation, melalui variabel mediator relationship satisfaction, trust, dan relationship quality. Tujuan...
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2103
T-pdf
UI - Tesis (Membership)  Universitas Indonesia Library
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Maria Tries, author
Application of relationship marketing strategy and customer satisfaction as a measurement of success : a case study of American Consolidation Services (ACS) Indonesia
ACS recognizes that there is a need to improve their level of service and customer satisfaction overall in the company. This study discusses the various developments in the business climate that warrants a change and adoption of an appropriate strategy that has a Relationship Focus. Customers in a business to business...
2001
T9304
UI - Tesis (Membership)  Universitas Indonesia Library