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"RSUP Fatmawati sebagai salah satu rumah sakit pengampu PTRM di wilayahDKI Jakarta melakukan pembinaan terhadap beberapa satelit di wilayah kerjanya.Cakupan satelit yang rendah, masalah penggunaan napza lain serta beberapasatelit yang merasakan adanya perbedaan cara petugas pembina melaksanakanbimbingan membuat peneliti merasa perlu untuk melakukan evaluasi terhadappembinaan dan efektivitasnya terhadap layanan PTRM di satelit.Penelitian ini dilakukan di RSUP Fatmawati dan 4 satelit diwilayah DKI Jakarta.Metode deskriptif-kualitatif digunakan untuk mengetahui evaluasi pembinaanPTRM RSUP Fatmawati di satelit dan; efektivitas pembinaan terhadap kualitaslayanan di 4 satelit wilayah DKI Jakarta. Data diperoleh dari hasil wawancaramendalam dengan informan secara purposive yaitu petugas PTRM RSUPFatmawati, petugas dan klien di satelit serta didukung dengan FGD dan studidokumen laporan terkait. Selanjutnya data yang diperoleh direduksi,dikelompokkan sesuai pokok permasalahan, dan dianalisis denganmembandingkan antara hasil wawancara dan dokumen dalam bentuk uraian.Hasil penelitian ini menunjukkan, pertama, evaluasi pembinaan PTRM RSUPFatmawati di satelit menunjukkan: (1) belum tersedia SPO pelaksanaan supervisike satelit; (2) belum seragamnya materi pelaksanaan supervisi oleh petugas; (3)persepsi petugas pelaksana mengenai layanan belum kearah kualitas pelayanan disatelit; (4) belum ada pengawasan dari Kementerian Kesehatan terkaitpelaksanaan supervisi petugas RS Pengampu. Untuk itu diperlukan upaya untukmengatasinya dengan membuat SPO pelaksanaan supervisi ke satelit yang bakudan dapat diterapkan dalam pelaksanaan supervisi ke satelit. Kedua, pembinaansudah dilaksanakan secara efektif terhadap aspek output. Dikatakan efektif yaituapabila tujuan yang ingin dicapai telah terlaksana, hal ini dibuktikan dengankeberhasilan layanan PTRM di 4 satelit wilayah DKI Jakarta. Pembinaan belumefektif terhadap aspek input dan proses layanan PTRM di satelit. Upaya yangharus dilakukan petugas Pembina adalah membuat usulan kepada KementerianKesehatan agar sistem pembinaan yang dilakukan oleh RS pengampu agar dapatmempunyai kewenangan terhadap pelayanan di satelit atau melakukan koordinasikepada stake holder terkait masalah terhadap SDM dan fasilitas di satelit.

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The research was conducted in Fatmawati and 4 satellite region of Jakarta.

Descriptive-qualitative method used to determine the evaluation of coaching

MMT Fatmawati in satellite and; effectiveness of supervision on the quality of

satellite services in 4 areas of Jakarta. Data obtained from in-depth interviews

with informants purposively namely Fatmawati MMT officers, officials and

clients in the satellite and supported by focus group study of documents and

related reports. Furthermore, the data obtained is reduced, grouped according to

subject matter, and analyzed by comparing the results of interviews and

documents in narrative form.

The results showed, first, formation evaluation MMT Fatmawati in satellite

shows: (1) has not been available to the Satellite SPO implementation supervision,

(2) the material has not been uniform implementation of supervision by officers,

(3) perceptions regarding the executive officers yet toward service quality of

service on satellites, (4) there is no supervision of the Ministry of Health on the

implementation of the supervision officer RS custodian. Therefore, efforts to cope

with the implementation of supervision to make SPO satellite and can be applied

in the implementation of supervision to the satellite. Second, coaching is carried

out effectively against the output aspect. Is said to be effective if the objectives

have been accomplished, this is evidenced by the success of MMT services in 4

satellite Jakarta area. Yet effective coaching input and process aspects of MMT in

the satellite services. Efforts must be made officers of PTRM Fatmawati Hospital

is to make a proposal to the Ministry of Health for the system development

undertaken by RS custodian in order to have the authority to services at the

satellite or to coordinate the relevant stakeholders on HR issues and in satellite

facilities."

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