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"Pemberian pelayanan kepada masyarakat  tentunya membutuhkan dukungan sosial dari lingkungan sekitar.  Dukungan sosial menurut Taylor (2006) adalah sebagai pertukaran interpersonal, dengan memberikan bantuan kepada orang lain, bertukar informasi, dan melibatkan emosi untuk saling memberikan bantuan dalam bentuk saran maupun materi. Penelitian ini bertujuan untuk mengetahui dukungan sosial yang diberikan masyarakat sekitar kepada Kader Jumantik di Kota Bekasi serta faktor pendukung dan faktor penghambat dalam proses pemberian dukungan sosial. Penelitian ini menggunakan pendekatan kualitatif dengan desain deskriptif yang bertujuan untuk memberikan gambaran secara rinci serta menjelaskan serangkaian tahapan atau langkah-langkah. Teknik pengumpulan data yang dilakukan adalah wawancara mendalam, observasi, studi literatur, dan studi dokumentasi. Hasil dari penelitian ini menunjukkan bahwa dukungan sosial yang diberikan masyarakatn kepada Kader Jumantik PKK Kelurahan Mustikajaya, Bekasi mencakup dukungan sosial, instrumental, penghargaan, emosional dan integrasi sosial. Faktor pendukung dukungan ini relasi dan respon positif yang diberikan masyarakat kepada kader jumantik, PKK Kelurahan Mustikajaya. Sedangkan, faktor penghambat dukungan sosial adalah terdapat beberapa masyarakat yang memiliki ketidakpercayaan kepada kader jumantik dalam memberikan pelayanan. Sumber-sumber dukungan sosial yang diberikan masyarakat kepada kader jumantik berasal dari tetangga dekat dan jauh, suami serta anak. Terlepas dari adanya faktor pendukung dan penghambat, dukungan sosial ini meningkatkan kualitas pelayanan kader jumantik. Peneliti merancang penelitian bersama dengan pemangku kepentingan dari institusi, Desa Mustikajaya, dan mereka telah menyetujui peneliti untuk melakukan penelitian selama pandemi COVID 19, dengan memperhatikan protokol kesehatan

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Providing services to the community requires social support from the surrounding environment. Social support according to Taylor (2006) is an interpersonal exchange, by providing assistance to others, exchanging information, and engaging emotions to provide mutual assistance in the form of suggestions and materials. This study aims to determine the social support provided by the surrounding community to Jumantik Cadres in Bekasi City as well as supporting and inhibiting factors in the process of providing social support. This study uses a qualitative approach with a descriptive design that aims to provide a detailed description and explain a series of stages or steps. The data collection techniques used were in-depth interviews, observation, literature study, and documentation study. The results of this study indicate that the social support provided by the community to the Jumantik PKK cadres of Mustikajaya Village, Bekasi includes social support, instrumental, appreciation, emotional and social integration. The supporting factors for this support are the positive relationships and responses given by the community to Jumantik cadres, PKK, Mustikajaya Village. Meanwhile, the inhibiting factor for social support is that there are some people who have distrust of jumantik cadres in providing services. Sources of social support provided by the community to larva monitoring cadres come from near and far neighbors, husbands and children. Apart from the existence of supporting and inhibiting factors, this social support improves the service quality of jumantik cadres. Researchers designed joint research with stakeholders from institutions, Mustikajaya Village, and they have approved researchers to carry out research during the COVID 19 pandemic, by paying attention to health protocols."

"Pemberian pelayanan kepada masyarakat tentunya membutuhkan dukungan sosial dari lingkungan sekitar. Dukungan sosial menurut Taylor (2006) adalah sebagai pertukaran interpersonal, dengan memberikan bantuan kepada orang lain, bertukar informasi, dan melibatkan emosi untuk saling memberikan bantuan dalam bentuk saran maupun materi. Penelitian ini bertujuan untuk mengetahui dukungan sosial yang diberikan masyarakat sekitar kepada Kader Jumantik di Kota Bekasi serta faktor pendukung dan faktor penghambat dalam proses pemberian dukungan sosial. Penelitian ini menggunakan pendekatan kualitatif dengan desain deskriptif yang bertujuan untuk memberikan gambaran secara rinci serta menjelaskan serangkaian tahapan atau langkah-langkah. Teknik pengumpulan data yang dilakukan adalah wawancara mendalam, observasi, studi literatur, dan studi dokumentasi. Hasil dari penelitian ini menunjukkan bahwa dukungan sosial yang diberikan masyarakatn kepada Kader Jumantik PKK Kelurahan Mustikajaya, Bekasi mencakup dukungan sosial, instrumental, penghargaan, emosional dan integrasi sosial. Faktor pendukung dukungan ini relasi dan respon positif yang diberikan masyarakat kepada kader jumantik, PKK Kelurahan Mustikajaya. Sedangkan, faktor penghambat dukungan sosial adalah terdapat beberapa masyarakat yang memiliki ketidakpercayaan kepada kader jumantik dalam memberikan pelayanan. Sumber-sumber dukungan sosial yang diberikan masyarakat kepada kader jumantik berasal dari tetangga dekat dan jauh, suami serta anak. Terlepas dari adanya faktor pendukung dan penghambat, dukungan sosial ini meningkatkan kualitas pelayanan kader jumantik. Peneliti merancang penelitian bersama dengan pemangku kepentingan dari institusi, Desa Mustikajaya, dan mereka telah menyetujui peneliti untuk melakukan penelitian selama pandemi COVID 19, dengan memperhatikan protokol kesehatan.

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Providing services to the community requires social support from the surrounding environment. Social support according to Taylor (2006) is an interpersonal exchange, by providing assistance to others, exchanging information, and engaging emotions to provide mutual assistance in the form of suggestions and materials. This study aims to determine the social support provided by the surrounding community to Jumantik Cadres in Bekasi City as well as supporting and inhibiting factors in the process of providing social support. This study uses a qualitative approach with a descriptive design that aims to provide a detailed description and explain a series of stages or steps. The data collection techniques used were in-depth interviews, observation, literature study, and documentation study.

The results of this study indicate that the social support provided by the community to the Jumantik PKK cadres of Mustikajaya Village, Bekasi includes social support, instrumental, appreciation, emotional and social integration. The supporting factors for this support are the positive relationships and responses given by the community to Jumantik cadres, PKK, Mustikajaya Village. Meanwhile, the inhibiting factor for social support is that there are some people who have distrust of jumantik cadres in providing services. Sources of social support provided by the community to larva monitoring cadres come from near and far neighbors, husbands and children. Apart from the existence of supporting and inhibiting factors, this social support improves the service quality of jumantik cadres. Researchers designed joint research with stakeholders from institutions, Mustikajaya Village, and they have approved researchers to carry out research during the COVID 19 pandemic, by paying attention to health protocols."

"Contents : - Table of Contents by Author - Acronym Guide - Next-Generation OSS for Next-Generation Services - OSS with the Network as a Killer Application - Testing Tomorrow's Needs Today - Business-to-Business E-Commerce for Telecom Carriers - OSS Challenges for CLECs - Evolving the Intelligent-Agent Technology - Architectural and OSS Changes for Entering the Real-Time World - OSS for the Next Millennium:The New Killer Ann - The Complexity Opportunity - The Carrier's View: A Reality Check - OSS Is Not a Killer App - How Next-Ceneration Technologies Will Alter the OSS Landscape - Enabling an Interactive Value Proposition for Communications Providers - Business Costs Placing Emphasis on OSS Features - Delivering On-Demand IP Service with Guaranteed Service Quality - IN as a Stepping Stone to IP - The Real Benefits of IP Telephony - Delivering QoS in IP Networks - Enabling Carrier Settlements in Multiservice IP Networks:A Case Study - Embracing the IP World - XML for Services - IP from a Service Provider's Perspective - Automating Customer Care - Guaranteeing Quality of Service with Next-Generation Equipment - Flow-Through Provisioning:Keeping Up with Changes to Your Trading-Partner Interfaces - Customer Focus a Main Part of E-Business Success - Data Quality for the Internet Age - Testing Challenges for ADSL Networks - Today's IP-VPN Quality of Service - Delivering Services to Customers:Becoming an E-Telco - Delivering and Profiting from End-to-End Quality of Service - Service Management for Effective Service Delivery - Keys to Open-System Integration - OSSs and Data Warehouses:Working Together - Moving towards a Modular, Open OSS Framework Architecture for Maximum Flexibility and Scalability - Examining a New Network from an ILEC Perspective - Network Management of Multi-Technology Networks - Coordinating OSS Integration and Interconnection for End-to-End Fulfillment of Customer Orders - Business-to-Business Challenges of the Unbundled Local Loop - Unking Legacy RTUs into a TMN Environment - Solutions to BSS and OSS Interaction - Facilitating End-to-End OSS Integration and Management:An Interconnection Perspective - Mediation: Building Bridges or Building Walls? - Achieving Integrated Management for Multi-Vendor, Multi-Technology Transport networks - optimal Infrastructure for the Managed Network:Benefits of the Object Model - OSS Vendors: Challenges and Methodologies - Problems Associated with the Loss of NPA/NXX Intelligence - Application Service Framework - 3G service Modeling and Optimization - outsourcing: The Bind That Ties - using TMN and TOM in a Converged Network - The Foundation of Next-Gen Networks: In-Memory Database Technology - Component Technology for Developing Network-Management GUIs - An Architecture for Warehousing and Accessing Usage Data - Rules-Based Mediation Engine The Enabler for Open OSS"

"Peran perpustakaan akademik dalam layanan pendukung penelitian (Research Support Services) telah menjadi isu global. Namun, peran tersebut belum dilakukan dengan baik oleh perpustakaan akademik di Indonesia; adopsinya masih rendah dibandingkan negara lain. Sistem informasi dapat mengatasi permasalahan tersebut melalui pengembangan model bisnis; menghasilkan perubahan proses bisnis yang diimplementasikan dalam prototipe perpustakaan digital layanan pendukung penelitian. Strategi implementasi yang tepat juga dibutuhkan untuk kesuksesan adopsi perubahan proses bisnis. Penelitian ini bertujuan untuk membuat model bisnis perpustakaan digital layanan pendukung penelitian dan implementasinya berupa sebuah prototipe. Tujuan lainnya adalah mengembangkan strategi implementasi untuk perubahan proses bisnis yang diusulkan.Penelitian ini menggunakan metode campuran (mixed-methods). Studi kualitatif melalui focus group disscussion (FGD) digunakan dalam membangun model bisnis yang diadopsi dari Business Model Canvas. Pengembangan prototipe menggunakan pendekatan object oriented dengan metode Rapid Application Development. Analisis usability secara kuantitatif dengan kuesioner system usability scale (SUS) digunakan untuk pengujian prototipe. Pengembangan strategi implementasi diperoleh dari wawancara dengan pakar dengan metode grounded theory method (GTM). Analisis data kualitatif menggunakan analisis konten dan analisis tematik.Penelitian menghasilkan model bisnis dengan sembilan faktor kunci yang unik sesuai karakteristik perpustakaan akademik di Indonesia. Model bisnis tersebut telah dilakukan pemodelan proses bisnisnya menggunakan Unified Modelling Language (UML) dan diimplementasikan dalam prototipe; dimana hal ini belum dilakukan pada penelitian sebelumnya. Strategi implementasi juga telah dirancang untuk kesuksesan adopsi perubahan proses bisnis yang diusulkan. Dibandingkan dengan penelitian terdahulu, pada penelitian ini muncul isu terkait kesadaran staf dan kerjasama antar unit. Hal ini berkaitan dengan karakteristik organisasi nonprofit perpustakaan akademik; dimana pada penelitian sebelumnya strategi dirancang berdasarkan studi kasus organisasi profit. Secara praktikal, hasil penelitian ini dapat digunakan untuk mengatasi keterbatasan pengembangan teknologi dan meningkatkan adopsi perubahan proses bisnis di perpustakaan akademik menuju layanan pendukung penelitian. Beberapa proses bisnis yang belum diimplementasikan karena berbagai keterbatasan penelitian berpeluang sebagai penelitian lanjutan untuk memperkuat penelitian ini.

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The role of academic libraries in Research Support Services has become a global issue. However, this role has not been carried out well by academic libraries in Indonesia; the adoption is low compared to other countries. Information systems can overcome these problems through the development of business models; produce business process changes that are implemented in a prototype digital library of research support services. The appropriate implementation strategy is also needed for the successful adoption of business process reengineering. This study aims to create a digital library business model for research support services and its implementation in the form of a prototype. Another objective is to develop an implementation strategy for the adoption of the proposed business process.

This study uses a mixed method. Qualitative studies through focus group discussions (FGD) are used to build a business model adapted from the Business Model Canvas. The prototype development uses an object-oriented approach with the Rapid Application Development method. Quantitative usability analysis using a system usability scale (SUS) questionnaire was used for prototype testing. The development of the implementation strategy was obtained from interviews with experts using the grounded theory method (GTM). Qualitative data analysis used content analysis and thematic analysis.

The research resulted in a business model with nine unique key factors according to the characteristics of academic libraries in Indonesia. The business model has been modeling its business processes using the Unified Modeling Language (UML) and implemented in a prototype; which has not been done in previous studies. The implementation strategy has also been designed for the successful adoption of the business process reengineering. Compared to previous research, this study raises issues related to staff awareness and collaboration between units. This relates to the characteristics of the non-profit organization of academic libraries; where in the previous study the strategy was designed based on a case study of profit organizations. Practically, the results of this research can be used to overcome the limitations of technology development and increase the adoption of business process reengineering in academic libraries towards research support services. Several business processes that have not been implemented due to various research limitations have the opportunity as further research to strengthen this research."