Ditemukan 31 dokumen yang sesuai dengan query
Rosenberg, Morris, author
New York: Basic Books, 1968
311.23 ROS l
Buku Teks Universitas Indonesia Library
Conway, Mal, author
If you need a low cost, quick to develop and deploy survey, then an electronic survey may be just the right solution. This issue offers practical advice to help you take advantage of this powerful tool, including advice on how to write and format effective e-survey questions, select the best...
Alexandria, VA: American Society for Training & Development Press, 2003
e20435707
eBooks Universitas Indonesia Library
Long, Lori, author
Determining the need for a survey is a struggle most training professionals have faced. This Infoline takes some of the guesswork out of the process by helping you determine when to conduct a survey, what type of survey to use, whom to survey, what to ask, and how to get...
Alexandria, VA: [American Society for Training and Development Press, American Society for Training and Development Press], 2000
e20435647
eBooks Universitas Indonesia Library
[Telephone surveying is the most often applied mode of data collection in Europe. That implies a need for methodological knowledge on this topic. However, technical conditions are changing rapidly and the challenge for survey researchers to stay up-to-date is immense. For instance, landline and mobile phone coverage have extremely changed...
Berlin: [Springer, Springer], 2012
e20397395
eBooks Universitas Indonesia Library
Conway, Mal, author
Businesses understand the importance of keeping their customers satisfied, but measuring loyalty is difficult. This Infoline gives you a generic model for measuring customer satisfaction and loyalty. The five-step model shows you how to adopt a customers value perspective and define your customers requirements and other key value metrics...
Alexandria, VA: [;American Society for Training & Development Press, American Society for Training & Development Press], 2000
e20435437
eBooks Universitas Indonesia Library
Hawkins, Del I., author
Covers consumer behavior including the psychological, social, and managerial implications. This work features examples that are tied into global and technology consumer behavior issues and trends, a foundation in marketing strategy, integrated coverage of ethical/social issues, and outlines the consumer decision process...
Boston: McGraw-Hill , 2010
658HAWC001
Multimedia Universitas Indonesia Library
Morris, Lynn Lyons, author
London: Sage , 1978
379.15 MOR h
Buku Teks Universitas Indonesia Library
Blankenship, Albert Breneman, 1914-, author
New York: Harper , 1943
301.154 BLA c
Buku Teks Universitas Indonesia Library
New York : Routledge, 2011
300.723 SOC (1);300.723 SOC (2);300.723 SOC (2);300.723 SOC (2);300.723 SOC (2);300.723 SOC (2)
Buku Teks Universitas Indonesia Library
Canberra : Australia National University , 1985
304.6 ASK
Buku Teks Universitas Indonesia Library
