Kajian perbandingan metodologi customer satisfaction index Indonesia dan negara lain
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| This article discuss 4 methodologies on consumer satisfaction index (CSI) developed by used in respective countries, e.g.. USA, Germany ,Hongkong and Indonesia.... |
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| Majalah/Jurnal : | Jurnal Organisasi & Manajemen 4 (2) Sep 2008 : 85 - 99 |
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