Kajian perbandingan metodologi customer satisfaction index Indonesia dan negara lain
 Artikel Jurnal
Erika Amelia, author
Faktor-faktor yang mempengaruhi keputusan customer untuk menggunakan jasa Hotel Syariah : Studi kasus Hotel Sofyan Betawi Jakarta
Program Pascasarjana Universitas Indonesia, 2006
 UI - Tesis Membership
Putri Nurdianty Nurdin, author
Analisis perilaku masa lalu, sikap terhadap pembelian produk tiruan, serta karakteristik individu terhadap intensi pembelian produk luxury handbag original dan tiruan: studi pada konsumen muda
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2010
 UI - Tesis Open
Sinaga, Dian, author
Pengaruh perceived employee emotional competence terhadap customer satisfaction dan loyalty-peran mediasi rapport = Effects of perceived employee emotional competence on customer satisfaction and loyalty the mediating role of rapport
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi Membership
Budi Setiawan, author
Customer satisfaction index model on three level of socioeconomic status in bogor case study: customer satisfaction on branded cooking Ooil product
Management Research Center (MRC) Department of Management, Faculty of Economics, University of Indonesia and Philip Kotler Center, 2014
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