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Conflict 101: a manager's guide to resolving problems so everyone can get back to work

Susan H. Shearouse ([American Management Association;, ], 2011)

 Abstrak

We all know conflict is unavoidable, especially in the workplace. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it's a manager's role to navigate relationships, and build compromises and collaborations. "Conflict 101" gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: build trust; harness negative emotions; encourage apologies and forgiveness; use a solution-seeking approach; and, say what needs to be said. Incorporating anecdotes taken from the author's twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively.

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 Metadata

No. Panggil : e20436762
Entri utama-Nama orang :
Subjek :
Penerbitan : New York: [American Management Association;, ], 2011
Sumber Pengatalogan: LibUI eng rda
Tipe Konten: text
Tipe Media: computer
Tipe Pembawa: online resources
Deskripsi Fisik: viii, 264 pages : illustration
Tautan: http://portal.igpublish.com/iglibrary/search/AMAB0000683.main.html?72
Lembaga Pemilik:
Lokasi:
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No. Panggil No. Barkod Ketersediaan
e20436762 02-17-579188522 TERSEDIA
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