This article presents an overview the analisys of case studies on custumer satisfaction .Indomaret is tetail company that provides products of daily needs.Retail indomaret in Indonesia grow rapidly. Indomaret marketing strategy is to provide customersatisfaction.Level of customer satisfaction that is associated with the customer's expectations andassessment products and services Indomaret reached 91.22%. Highest satisfaction scores obtained onthe statement "The quality of the administration is always right", while the lowest satisfaction scoresobtained on the statement "a good parking place, safe and spacious enough". Type of service that getstop priority for immediate enhanced by Indomaret is the price of goods, physical plant building andfacilities, as well as secure parking and spacious |