Great customer service on the telephone
Kristin Anderson (American Management Association, 1992)
|
| First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service. |
 Great Customer Service on the Telephone.pdf :: Unduh
|
| No. Panggil : | e20440816 |
| Entri utama-Nama orang : | |
| Subjek : | |
| Penerbitan : | New York: American Management Association, 1992 |
| Sumber Pengatalogan: | LibUI eng rda |
| Tipe Konten: | text |
| Tipe Media: | computer |
| Tipe Pembawa: | online resource |
| Deskripsi Fisik: | xi, 99 pages : illustration |
| Tautan: | http://portal.igpublish.com/iglibrary/search/AMAB0000579.main.html?9 |
| Lembaga Pemilik: | |
| Lokasi: |
| No. Panggil | No. Barkod | Ketersediaan |
|---|---|---|
| e20440816 | 02-17-440589215 | TERSEDIA |
| Ulasan: |
| Tidak ada ulasan pada koleksi ini: 20440816 |
