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Great customer service on the telephone

Kristin Anderson (American Management Association, 1992)

 Abstrak

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.

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 Metadata

No. Panggil : e20440816
Entri utama-Nama orang :
Subjek :
Penerbitan : New York: American Management Association, 1992
Sumber Pengatalogan: LibUI eng rda
Tipe Konten: text
Tipe Media: computer
Tipe Pembawa: online resource
Deskripsi Fisik: xi, 99 pages : illustration
Tautan: http://portal.igpublish.com/iglibrary/search/AMAB0000579.main.html?9
Lembaga Pemilik:
Lokasi:
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No. Panggil No. Barkod Ketersediaan
e20440816 02-17-440589215 TERSEDIA
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