Anderson, Kristin, author
Great customer service on the telephone
American Management Association, 1992
 eBooks
Gallagher, Richard S., author
Great customer connections: simple psychological techniques that guarantee exceptional service
American Management Association, 2006
 eBooks
Evenson, Renee, 1951-, author
Customer service training 101 : quick and easy techniques that get great results
American Society for Training and Development, 2005
 eBooks
Evenson, Renee, 1951-, author
Award-winning customer service : 101 ways guarantee great performance
Society for Industrial and Applied Mathematics, 2007
 eBooks
Evenson, Ren`ee, author
Customer service training IOI: quick and easy techniques that get great results
Amacom, 2005
 Buku Teks
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