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Lead with your customer: transform culture and brand into world-class excellence

Mark David Jones, J. Jeff Kober (American Society for Training and Development, 2010)

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Based on years of extensive experience working with Disney and other leading Fortune 500 companies, Jones and Kober present the World Class Excellence Model, a groundbreaking new operational model that enables organizations to achieve sustainable results by creating a culture of excellence for internal customers (employees) while building brand with highly satisfied, loyal external customers.

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No. Panggil : e20441064
Entri utama-Nama orang :
Subjek :
Penerbitan : Alexandria, Virginia: American Society for Training and Development, 2010
Sumber Pengatalogan: LibUI eng rda
Tipe Konten: text
Tipe Media: computer
Tipe Pembawa: online resource
Deskripsi Fisik: xvi, 240 pages : illustration
Tautan: http://portal.igpublish.com/iglibrary/search/ASTDB0000010.main.html?12
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