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Measuring ROI in learning & development: case studies from global organizations

Patricia Pulliam Phillips and Jack J. Phillips (American Society for Training and Development, 2012)

 Abstrak

Contents :
- Preface
- Chapter 1: Building and managing an effective indigenous workforce
- Chapter 2: Evaluating a global sales training program
- Chapter 3: A learning intervention for work engagement
- Chapter 4: Success through managers program ROI study
- Chapter 5: Measuring the impact of conflict management skills training
- Chapter 6: Technical training case study
- Chapter 7: The ROI in using colleagues as coaches
- Chapter 8: Lean concepts in healthcare: a return on investment study
- Chapter 9: Store operations development workshop
- Chapter 10: Measuring the ROI in business performance management
- Chapter 11: Developing the ROI of an online English-as-a-second-language
program
- Chapter 12: Consultative sales program in a telecommunications company
- Chapter 13: Determining impact and ROI for knowledge management
- Chapter 14: Winning every walk-in
- Chapter 15: Measuring ROI in a sales force coaching program
- About the editors
- About the ROI Institute

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 Metadata

No. Panggil : e20442056
Entri utama-Nama orang :
Entri tambahan-Nama orang :
Subjek :
Penerbitan : Alexandria, Virginia: American Society for Training and Development, 2012
Sumber Pengatalogan: LibUI eng rda
Tipe Konten: text
Tipe Media: computer
Tipe Pembawa: online resource
Deskripsi Fisik: x, 406 pages : illustration
Tautan: http://portal.igpublish.com/iglibrary/search/ASTDB0000452.main.html?11
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