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What to say to a porcupine: 20 humorous tales that get to the heart of great customer service

Richard S. Gallagher (American Management Association, 2008)

 Abstrak

What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. "What to Say to a Porcupine" takes twenty humorous stories based on Aesop's fables and uses them to illustrate fundamental principles of good customer service. This charming, delightful guide follows each story with a short discussion rich with real-world-examples and illuminating topics from, building customer relationships to how to motivate a service team. Fun, quick, and constructive, this is a guide anyone involved in customer service will want to add to their library.

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No. Panggil : e20448613
Entri utama-Nama orang :
Subjek :
Penerbitan : Philadelphia: American Management Association, 2008
Sumber Pengatalogan: LibUI eng rda
Tipe Konten: text
Tipe Media: computer
Tipe Pembawa: online resource
Deskripsi Fisik: xiv, 111 pages : illustration
Tautan: http://portal.igpublish.com/iglibrary/search/AMAB0000114.main.html?15
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No. Panggil No. Barkod Ketersediaan
e20448613 02-17-298147168 TERSEDIA
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