What to say to a porcupine: 20 humorous tales that get to the heart of great customer service
Richard S. Gallagher (American Management Association, 2008)
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| What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. "What to Say to a Porcupine" takes twenty humorous stories based on Aesop's fables and uses them to illustrate fundamental principles of good customer service. This charming, delightful guide follows each story with a short discussion rich with real-world-examples and illuminating topics from, building customer relationships to how to motivate a service team. Fun, quick, and constructive, this is a guide anyone involved in customer service will want to add to their library. |
 What to Say to a Porcupine 20 Humorous Tales That Get to the Heart of Great Customer Service.pdf :: Unduh
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| No. Panggil : | e20448613 |
| Entri utama-Nama orang : | |
| Subjek : | |
| Penerbitan : | Philadelphia: American Management Association, 2008 |
| Sumber Pengatalogan: | LibUI eng rda |
| Tipe Konten: | text |
| Tipe Media: | computer |
| Tipe Pembawa: | online resource |
| Deskripsi Fisik: | xiv, 111 pages : illustration |
| Tautan: | http://portal.igpublish.com/iglibrary/search/AMAB0000114.main.html?15 |
| Lembaga Pemilik: | |
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| No. Panggil | No. Barkod | Ketersediaan |
|---|---|---|
| e20448613 | 02-17-298147168 | TERSEDIA |
| Ulasan: |
| Tidak ada ulasan pada koleksi ini: 20448613 |
