Gallagher, Richard S., author
What to say to a porcupine: 20 humorous tales that get to the heart of great customer service
American Management Association, 2008
 eBooks
Gallagher, Richard S., author
The customer service survival kit: what to say to defuse even the worst customer situations
[American Management Association, ], 2013
 eBooks
Evenson, Ren`ee, author
Customer service training IOI: quick and easy techniques that get great results
Amacom, 2005
 Buku Teks
Gallagher, Richard S., author
Great customer connections: simple psychological techniques that guarantee exceptional service
American Management Association, 2006
 eBooks
Evenson, Renee, 1951-, author
Customer service training 101 : quick and easy techniques that get great results
American Society for Training and Development, 2005
 eBooks
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