Ditemukan 420 dokumen yang sesuai dengan query
Horrell, Edward, author
Re-energize your company's customer service--and inspire greater customer loyalty--using the power of kindness.
Despite what some may think, the war against bad customer service will not be won on the front lines by changing specific techniques and processes at the customer contact level. Rather, it's a culture of kindness and consideration--up...
New York: American Management Association, 2006
e20441561
eBooks Universitas Indonesia Library
White, B. Joseph, author
A great leader is a truly unique animal, possessing both the warmth of a mammal and the cold-blooded toughness of a reptile Enlightening, encouraging, and filled with incredible anecdotes from the author's own experience, The Nature of Leadership explores these characteristics, with examples of leaders ranging from tough-minded Lou Gerstner...
New York: American Management Association, 2007
e20441562
eBooks Universitas Indonesia Library
Cutaia, Susan, author
Most people believe they lack the capital required for serious wealth-building, unwittingly tying up money in equity they could be investing elsewhere for greater return. "Untapped Riches" offers 40 wealth-building and wealth-protection strategies, flying in the face of conventional wisdom to argue that there is both good and bad debt...
New York: American Management Association, 2007
e20441567
eBooks Universitas Indonesia Library
Gallagher, Richard S., author
Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioural psychology, any service rep or team can dramatically improve service quality. "Great Customer Connections" presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each...
New York: American Management Association, 2006
e20441574
eBooks Universitas Indonesia Library
Cook, Thomas A., author
This is a must-have resource for all sourcing, supply chain, risk management, and import/export professionals. "Global Sourcing Logistics" features tools for creating a comprehensive program to ensure competitive advantage while avoiding the pitfalls that can undermine even powerful businesses and seasoned supply chain veterans...
New York: American Management Association, 2007
e20441580
eBooks Universitas Indonesia Library
Carreira, Bill, author
Combining lean manufacturing with Six Sigma quality assurance creates a one-two punch that can transform results in any manufacturing environment. Clear and simple, Lean Six Sigma is an ideal guide for both seasoned professionals and those implementing their first lean sigma project...
New York: American Management Association, 2006
e20441585
eBooks Universitas Indonesia Library
Bly, Robert W., author
To be truly successful, sales professionals need to create an irresistible attraction -- not only to their products but also to themselves...
New York: American Management Association, 2006
e20441587
eBooks Universitas Indonesia Library
Sinclair, Joseph T., author
"EBay Inventory the Smart Way" is the first book to look exclusively at the most profitable strategies for finding reliable suppliers and marketable products to sell on eBay. The book covers more than 25 types of inventory sources - including liquidators and closeouts, local retailers, national and local wholesalers, drop...
New York: American Management Association, 2006
e20441590
eBooks Universitas Indonesia Library
Flynn, Nancy, author
From the millions of people with a conviction or cause they're eager to share with like-minded readers, to the thousands of corporations looking for a more effective and reliable way to build trust-based relationships with their customers, it's no wonder that an astonishing 80,000 new web logs -- -- or...
New York: American Management Association, 2006
e20441591
eBooks Universitas Indonesia Library
Pelfrey, William, author
You couldn't find two more different men. Billy Durant was the consummate salesman, a brilliant wheeler-dealer with grand plans, unflappable energy, and a fondness for the high life. Alfred Sloan was the intellectual, an expert in business strategy and management, master of all things organizational. Together, this odd couple built...
New York: American Management Association, 2006
e20441595
eBooks Universitas Indonesia Library
