Ditemukan 51 dokumen yang sesuai dengan query
Monasisca Noviannei, author
Penelitian ini bertujuan untuk mengetahui faktor-faktor yang berpengaruh terhadap peningkatan kepuasan pelanggan pada perusahaan telekomunikasi. Perusahaan telekomunikasi yang dijadikan objek penelitian adalah PT Telkomsel, PT Exelcomindo Tbk., dan PT Indosat Tbk., dengan sampel diambil dari pelanggan ketiga operator tersebut yang berada di Jabodetabek dan menggunakan kartu prabayar. Variabel yang digunakan...
Depok: Fakultas Teknik Universitas Indonesia, 2011
S817
UI - Skripsi (Open) Universitas Indonesia Library
Kaban, Nur Sabil Mahsyar, author
Tujuan dari penelitian ini adalah untuk menganalisis pengaruh kualitas pelayanan terhadap kepuasan pelanggan UMKM bengkel air conditioner AC ProQ. Keterkaitan ditemukan antara kepuasan pelanggan dan kualitas layanan yang diberikan oleh perusahaan. Di dunia bisnis, pelanggan merupakan sumber keuntungan dan pendapatan bagi organisasi jasa dan peningkatan kualitas layanan sehingga mengarah pada...
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
T-Pdf
UI - Tesis (Membership) Universitas Indonesia Library
Chopra, Sunil, 1960-, author
Boston: Pearson, 2013
658.7 CHO s
Buku Teks Universitas Indonesia Library
Blanchard, Kenneth H.
"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking...
New York, NY: McGraw-Hill , 2014
658.812 BLA l
Buku Teks Universitas Indonesia Library
Fluss, Donna, author
To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and...
New York: American Management Association, 2005
e20441814
eBooks Universitas Indonesia Library
Chopra, Sunil, 1960-, author
Tamil Nadu: Pearson, 2018
658.7 CHO s
Buku Teks Universitas Indonesia Library
Evenson, Renee, 1951-, author
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as "Customer Service Training 101", this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees...
New York: American Management Association, 2012
e20436774
eBooks Universitas Indonesia Library
Gita Armelia Kawe, author
Penelitian ini betujuan untuk menganalisis pengaruh service quality perception dan merchandise quality perception terhadap brand trust dan behavioral intentions pada industry Casual Dining Restaurant, yaitu pada restoran Warunk Upnormal. Penelitian ini menguji peran langsung dari service quality perception yang terdiri dari lima dimensi; tangible, reliability, responsiveness, assurance, dan empathy ,...
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
S68314
UI - Skripsi (Membership) Universitas Indonesia Library
The authors of the international bestseller Business Model Generation explain how to create value propositions customers can't resist Value Proposition Design helps you tackle a core challenge of every business - creating compelling products and services customers want to buy. This practical book, paired with its online companion, will teach...
Somerset: Wiley, 2015
658.401 2 VAL
Buku Teks Universitas Indonesia Library
Chopra, Sunil, 1960-, author
Boston: Pearson, 2016
658.7 CHO s
Buku Teks Universitas Indonesia Library
