Ditemukan 411 dokumen yang sesuai dengan query
Tracy, Brian, author
Managers who create positive, rewarding, high-energy environments reduce absenteeism and turnover while dramatically increasing productivity and quality.
This title reveals how to: ensure employees look forward to coming to work and feel passionate about what they do; challenge them with tasks that allow them to stretch; and more....
New York: American Management Association, 2013
e20437121
eBooks Universitas Indonesia Library
Arthur, Diane, author
Key tools for developing a human resources plan based on organizational needs. Fundamentals of Human Resources Management, Fourth Edition is a comprehensive and up-to-date guide to virtually every aspect of human resources management from understanding the basic HR functions to using the Web for recruiting and selecting the latest HRIS....
New York: [American Management Association, ], 2004
e20436922
eBooks Universitas Indonesia Library
Cadwell, Charles M., author
Join the thousands of supervisors who have stepped up to their new roles with this self-study classic. Join the thousands of supervisors who have learned the ropes with this classic book on mastering supervisory skills. Completely revised and updated, First-Line Supervision, Fifth Edition gives you all the confidence and know-how...
New York: [American Management Association;, ], 2006
e20436900
eBooks Universitas Indonesia Library
Zemke, Ron
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how...
New York: American Management Association, 1997
e20440859
eBooks Universitas Indonesia Library
Sanders, Ethan S., author
A holistic systems approach to implementing human performance improvement solutions.
Performance Intervention Maps deconstructs the benefits and limitations of 39 performance intervention strategies. More than 24 performance experts demonstrate how the featured maps have been successfully employed in the field...
Alexandria, Virginia: American Society for Training & Development, 2001
e20441286
eBooks Universitas Indonesia Library
Phillips, Patricia Pulliam, author
ROI decoded for trainers by the leading ROI experts in the field.
Return on Investment (ROI) Basics provides a baseline exploration of ROI for both novice and experienced WLP practitioners. Additionally, it includes a review of two essential, often overlooked, steps in the ROI process: communicating results and integrating ROI into...
Alexandria, Virginia: American Society for Training & Development, 2005
e20441259
eBooks Universitas Indonesia Library
Haneberg, Lisa, author
Hone your coaching skills with techniques to successfully integrate coaching into your daily practice as a training professional.
Coaching is a core skill of all good trainers, managers, organization development practitioners, and human resource professionals. Done skillfully, coaching can move mountains of self-imposed resistance and break down barriers that get in...
Alexandria, Virginia: American Society for Training & Development, 2006
e20441220
eBooks Universitas Indonesia Library
Falcone, Paul, author
No managerial or administrative task is as universally dreaded as the performance review. Supervisors may know the points they need to get across, but putting them on paper is another matter. This book puts the the right words at their fingertips, with ready-to-use phrases and words, action items, and descriptions...
New York: American Society for Training & Development, 2005
e20441683
eBooks Universitas Indonesia Library
Christensen, Ralph, author
Drawn from the author's more than 25 years of experience and insights as an HR practitioner at Hallmark and other companies, the book outlines a 10-step, results-oriented plan for making the transition. It helps you integrate top-quality tactical work with innovative internal systems -- talent systems, training systems, reward systems,...
New York: American Management Association, 2006
e20441780
eBooks Universitas Indonesia Library
Russell, Linda, author
Contents :
- Preface
- Chapter 1: Introduction—How to use this book effectively
- Chapter 2: An introduction to performance management
- Chapter 3: Assessing your performance management culture and competencies
- Chapter 4: Turning people on to learning
- Chapter 5: Evaluating your training program...
Alexandria, Virginia: American Society for Training & Development, 2009
e20442028
eBooks Universitas Indonesia Library
