Ditemukan 74 dokumen yang sesuai dengan query
Zemke, Ron
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how...
New York: American Management Association, 1997
e20440859
eBooks Universitas Indonesia Library
Clardy, Alan, author
New York: Amacom, 2012
658.407 CLA m
Buku Teks Universitas Indonesia Library
Zemke, Ron
"Walk through the tightly packed, hierarchically flattened corridors of America's businesses and what do you hear? Not the sounds of harmony. Instead, you'll probably hear the grumbles of irritation as people with wholly different ways of working, talking, and thinking have been tossed together side by side, cubicle by cubicle....
New York: [American Management Association, ], 2000
e20438073
eBooks Universitas Indonesia Library
Clardy, Alan, author
Most people learn best through experience. Yet new managers are often tossed on to the front lines with absolutely no experience handling the toughest challenges they'll face: people problems. "The Management Training Tool Kit" includes all the tools you need to prepare your managers for anything. It supplies real-life case...
New York: American Management Association, 2012
e20437440
eBooks Universitas Indonesia Library
